Ulaanbaatar Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 6 reviews
4/10
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4/10

"outdated with minimum amenities"

(United States)

Not Verified | A small airport, but still outdated with minimum amenities, manned by communist era employees. I would still consider all these tolerable, if the whole departure/boarding process was not a tragicomic procedure. Although the airport boasts 4 jetties, they all share one entry from the departure hall, and if there are more than one flight taking off at the same/similar time, the chaos ensues, as both planes passengers storm the single gate to get to their jetty, there is no order or info given as to which particular plane is loading, and at the gate throngs are sorted out by the personnel! It was hysterical, shoving, pushing, being pushed back by the airline personnel who scream for the other plane's passengers, etc etc.. Beautiful country with very nice people, so a bit of an adventure does not mar the travel experience. The airport is very soon to be replaced by a newer, hopefully much modern version.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"very pleasant experience"

(Norway)

Very pleasant experience. The airport was very clean and up to a great standard. It looked like a new development. The airport staff are very polite. Passport control a breeze, especially for families with small children. The baggage arrived in good time. I could not find an ATM or a currency exchange counter though. Had to go downtown to get local currency.
Experience At AirportArrival Only
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
5/10

Ulaanbaatar Airport customer review

(Hungary)

Time travel back to circa 1960: the building the service the ambience is completely mid-20th century. Check-in is completely disorganized - there was no line for business class you simply had to shove aside others on the line while shouting "business class". Business class lounge looks exactly like a not-too-classy bar from Eastern Europe in the 1950s. Shops are like souvenir shops at a cheap tourist site. But it is not a very busy airport so you pass through everything fairly fast. Fun in strange sort of way. They are building a modern airport for UB so you better go now if you want to experience it before the airport is retired.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Ulaanbaatar Airport customer review

(Australia)

Departure: MIAT Airline check in requires credit card verification from traveller. This can be a problem if you book your flight through a travel agent as the credit card details wont match. Very limited number of shops and lounge availability (I suggest eating before you get to the airport). Arrival: Slow customs officers for a small airport. Allow 1 hour from landing to clear customs and collect bags (there is only 1 baggage carousel and travellers to UB often have a lot of luggage). Wifi in arrivals area is unreliable and Taxis will most likely not use the meter unless prompted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Ulaanbaatar Airport customer review

(United States)

Very small airport. One baggage carousel. Very quick customs and immigration line. Old Russian-style concrete architecture. Departure area similarly small. There is a business class "lounge" but not much on offer. There are a few stores in the departure area where you can get snacks drinks and souvenirs. There is a small room for smokers. Very basic but functional. Customs and immigration again very quick on departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Ulaanbaatar Airport customer review

What an experience Genghis Khan (ULN) proved to be! I arrived with my small group at 06.00 for an 08.15 MIAT flight. Several full flights and 4 staffed check-in desks. No queuing system exists - pushing and shoving is standard. Check-in staff vanish leaving empty desks. No management and nobody can answer questions. We started queuing at 06.00 and we were finally checked in at 08.00. Other than the check-in hall and a blur of corridors as I ran to the aircraft I saw nothing of the airport. Recommendations? Time the patience of a saint and stand your ground! Oh and a small child seems to be a golden ticket the the front of the "queue".
no