Tunis Carthage Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 13 reviews
5/10
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5/10

"Departures hall offers a multitude of facilities"

(Bahrain)

Verified Review | I've been using this Airport over the last decade and what is happening in the country did not help a lot with the growth of the overall experience of this Terminal. I can admit that, compared to the other airports I visited, Tunis Carthage kept a "Vintage" look in its facilities, the Departure hall is well decorated with a breathtaking ceiling decoration and paneling, the local handicraft shops and the roaming merchants in the airports give a local taste and overview of the country lifestyle. The Departures hall offers a multitude of facilities including pharmacies, coffeeshops, Foreign exchange, Post, Tourism information desk, Banks, where passengers should do all their shopping before accessing to the Duty-free area. Once Stamped your exit, a central coffee shop is conveniently positioned in the center of the hexagon shaped hall distributing all departure gates offers coffee or snacks before departure, but note that beyond the police border and all over the duty-free zone, payments cannot be done in local currency, and card payments are not always available due to the immaturity of card payments in Tunisia. Duty free zone offers plenty of last minute gift possibilities, ranging from local handicrafts, souvenirs, sweets and clothing, to branded perfume, chocolates and spirits. Cleanliness remains one of the major defects in this Airport, make sure you have a pack of tissue or sanitizing wipes when you use the restrooms. I wish a pleasant stay in Tunisia for all visitors that would like to discover more about the magic of North Africa.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"sadly disappointing experience"

(United States)

Verified Review | I travel through Tunis Carthage airport at least once a month, and it is always a sadly disappointing experience. A quick summary of my experience today, from the Tunisiar lounge, as I prepare to fly to Geneva. There is a long, messy line of cars forming a disorganized traffic jam, leading to the upper floor, for departure. Upon leaving my taxi, there is a 25 minutes wait, in full sunshine, outside on the sidewalk, to enter the security check area into the airport. Tunisiair Business Class check in counter has one attendant. She is chatting with friends as 6 passengers queue patiently - 15 minutes waiting time. The security check is mismanaged, with 2 officers taking their time and not helping in any way - 20 minutes waiting time for 12 passengers in the queue. Upon entering the Tunisiar lounge the Attendant at the entrace are on their phone, watching a film, chatting and showing us that customers are a disturbance. No greetings in the lounge: the offering consist of 3 types of meat croissants, 15 large bottles of water and a rude waiter behind the bar. The loubge facilities (toilets and washbasin areas) are so old and tight that I walked out to the crowded and smelly facilities in the main area of the airport. One truly wonders if the management of Tunis Airport ever visit other airports in the region (Amman, Beirut, Doha) - if they ever walk around the airport unannounced to observe the abysmal level of their own airport? Tunis and Tunisians, as well as foreign visitors deserve much better than that.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"staff very friendly and helpful"

(United States)

Tunis is a beautiful medium sized airport, very clean, organized and safe. It doesn't feel like you are in an airport but it feels more like you are a big coffee shop or a mall. I really do like the feel of it, very welcoming and staff are very friendly and helpful.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Tunis Carthage Airport customer review

(United Kingdom)

Arrivals and departures were quite different experiences. We arrived late at night and baggage reclaim must have taken over an hour from landing the plane was about an hour late so the two added together didn't make for a good start to the holiday. When we departed check-in was excellent and we were straight to the desk for a very easy experience with a charming clerk. We belong to the Priority Pass (for airport lounge access) but the lounge at Tunis-Carthage was a waste of money. There were a few snacks water and juice available. Priority Pass said there were alcoholic refreshments but these must have been hidden away as was the coffee. I saw tea bags but no hot water. There was only one computer terminal (a second was there but the cables just dangled onto the floor!). I wouldn't bother with the lounge in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Tunis Carthage Airport customer review

(United Kingdom)

Only flew into here did the return flight from Enfidha. From what we saw of the airport it was seemed very well organised apart from customs. They took forever and a day to clear and just seemed as though they couldn't be bothered. Once through customers baggage reclaim was very quick. Waited no longer than 10 minutes to retrieve our bags. Once through and into the Arrivals hall there seemed to be a lot of places to eat drink and shop but as it was 10.30pm that we arrived a lot seemed closed. The general appearance of the airport was that it was very clean and tidy something that lacks in some of the other African airports we have used. Would have liked to have done the return from here to see how departures faired however based only on an arrival was more than satisfied.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Tunis Carthage Airport customer review

(United Kingdom)

Overall a pleasant enough airport with quick easy arrival and departures. As with most airports the price of a simple coffee was ridiculous while half the few shops were closed in departures on our return even though it was barely 7pm. Note that despite the signs saying otherwise there's no problem smoking in the terminal building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Tunis Carthage Airport customer review

(United States)

The airport is adequate. Immigration is not a problem though arriving from Dubai baggage took ages. Buses to the airport make their last run at 5pm. Taxi ripoffs are common throughout Tunisia but seem especially bad here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Tunis Carthage Airport customer review

I landed to this airport with a Tunisair flight from Athens. The waiting to the passport and the security control is not very long. For EU and Canadian citizens the visa is not required but we had to complete an entry card before landing. This airport is not very big but it's fine. Check in for our return flight was not very long. There is a big variety of products off all brands in the duty free store which is quite big (a bit smaller than Montreal's airport) but they only take Euros. It is permitted to carry liquids in cabin luggage I didn't have a problem with my water bottle.
no
na

Tunis Carthage Airport customer review

I flew in and out recently and was impressed. Very few queues either at security or immigration. Contrary to older reports it is also now possible to spend Tunisian Dinar in the Departure Lounge. CIP Lounge a bit crowded but OK. Beware of both taxi touts and baggage handlers. It should be no more than 10 TD to the city centre.
no
na

Tunis Carthage Airport customer review

Quite fun. Needed visa on arrival which could only be bought with Tunisian currency. Tunisian currency not available outside Tunisia. However immigration official trustingly let one of our party through immigration to go out into the arrivals hall to acquire some.
no
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