Toulouse Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 24 reviews
3/10
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9/10

Toulouse Airport customer review

Review by (France)

I disagree with the negative reviews, which date back to before renovation and expansion of the passenger terminal. The airport is now split into four sections: A, B, C and D which are sort of terminals/halls. C and D are the newest and most used ones (AF and EZY, the biggest carriers, operate from there). Everything is modern and security checks at both departure and arrival level is efficient and very well designed, with a good portion of natural light. The departure hall after security offers a great relaxing atmosphere with high ceilings and designer furniture. The gates are never too far away, yet well disconnected from the shopping areas, which I like. Wifi is free and unlimited in time.
Experience At AirportArrival and Departure
Date Visit12-08-2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

Toulouse Airport customer review

Review by (United States)

On arrival we had a really hard time finding the shuttle to the train station - despite being able to read a little French. The maps indicate 'navette' (shuttle) but at the sidewalk the only navette was going to Andorra! Fortunately we happened to look up in time to see a bus at the next curb towards the parking lot (near the machines to pay for parking) - none of the maps or the nice ladies in the Information area had told us that important piece of info. On departure be prepared for extremely thorough security (as in checking the contents of your pockets even if it's only paper). We visited the Croix du Sud lounge and found that to be very pleasant - we headed upstairs and for most of the time had the whole place to ourselves - coffee machines cookies and chocolates wine and beer (no champagne) TV and a few newspapers and magazines (in all European languages including English) for something more substantial we went downstairs to the snack stand for pains au chocolat and sandwiches.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Toulouse Airport customer review

Review by (United Kingdom)

I use Toulouse Blagnac quite regularly (Hall D). It's not too bad once you know the ropes and I usually travel hand luggage only which helps. Recently there has been practically no queuing at security which is great. But what a let down if you want to experience the good food and drink that France is famous for. Airside for international flights one rather pathetic little cafe. No restaurant! And one time the cafe could not even provide a cup of proper coffee only machine coffee available! Come on Toulouse you are France's fourth largest city how about some more places to eat and drink! Even Pau has a proper restaurant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Toulouse Airport customer review

Review by (United Kingdom)

This is a big concrete jungle of an airport. For UK flights it is quite a long walk to Passport control and then on to Baggage Reclaim. One improvement from my last visit is that the luggage belts inform you how long the wait for the luggage will be. Priority baggage came out with the rest of the baggage. La Croix du Sud lounge is much however. The car hire firms now occupy the ground floor of one of the multi-storey car parks and this is a big bonus when picking up a car on a searing hot day like I did.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Toulouse Airport customer review

Review by (United Kingdom)

I travelled to Toulouse with EasyJet flight 1738 on 30 July. The flight was great very quick. Once in the baggage hall we waited 35 mins for our baggage. The baggage screen was showing that the baggage have been delivered at 18h15. The flight from Milan which landed after us had their baggage delivered before our flight. The quality of service for the baggage delivery is unsatisfactory. The new part of the Airport is very clinical. No staffs to be seen. The Toilets cleaning is a lot to be desired. The Airport could do with a nice bar and restaurant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Toulouse Airport customer review

Review by (France)

I travel through TLS once a week on average both domestic and international. Ok as a regional airport. On the plus side it has been modernised a lot more information and security gates are much improved and faster though passport control can be a bit hit and miss. Shuttle to P5/P6 parking works fine though does drop you at the international end of the building so you have a bit of a trek to get to domestic. On the minus side the facilities aren't up to much the non-Schengen flights involve a pointless walk to the other end of the building and back for arrivals and departures ditto the customs hall. Although you get 15 minutes free wifi it often isn't working. Couldn't call using Toulouse airport a pleasure but the vast majority of the time it works fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Toulouse Airport customer review

Review by (France)

I travel through TLS 1 or 2 times a month and it gets worse each time I visit. The last time I went through was on a Friday afternoon flying from the new Hall D. Luckily I pre-empted the queues. The security queue was it's normal 15 minutes and once cleared passport check queue was around 30 minutes with several people nearby getting more and more irate at the pace of the queue this while half a dozen airport staff and border police sauntered past with blissful ignorance as just 2 colleagues manned the 4 strangely designed bottleneck passport check points. Once at the gate (with no time to spare due to queues) there was as per usual nothing there bar a shop selling toblerones. On return I tightened up my laces and prepared for the hike from the gate to passport check point and then onwards to arrivals. This takes roughly 6-7 minutes and if you're elderly longer. I can understand this length of walk at a major international airport but at a brand new designed terminal in little old Toulouse it makes no sense whatsoever. In addition on disembarkation from the aircraft you are welcomed by concrete dust and a general building site scene as not all boarding areas have been completed. With all the above said the new Hall D is a nice looking building but clearly at the cost of it's efficiency when compared to the older terminals in Toulouse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Toulouse Airport customer review

Review by (United Kingdom)

The new building work on this airport is clearly not completed but my recent experience here has not been good. Check-in (EasyJet) was chaotic with staff appearing to shut down desks without explanation. Security was a complete melee taking about 30mins to get through - and if your bag is stopped expect to wait another 10 mins. My advice would be to allow an additional hour if you don't want to risk missing a flight particularly if you are checking in a bag. On the arrivals side all facilities also seem to close down early we were waiting for someone to arrive on Friday night just after 10 pm and there appeared to be nothing open.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Toulouse Airport customer review

Review by (United Kingdom)

I have used this airport about two dozen times in the past 10 years. It's reasonably compact and efficient and immensely better than the huge mess that CDG is. The airport is clean not too old and although low French standards of customer service apply I found people generally more helpful than in Paris. Security is cleared rapidly must faster than checking in with easyjet. It usually takes 10-15 minutes when scarcely crowded but more like 30-45 mins when crowded which does not often happen in my experience. My son's stroller does not fit in the X- Ray machine which although annoying the first time is a good excuse to go to a no-queue special size security screening. However this has to be authorized by the air line company and if they don't you will lose a large amount of time (queue for nothing go back to check in...) This is the only airport where I flew with the stroller (LHR DXB CDG LGW) where it has been an issue. I have never experienced a delay greater than 10 mins through border control and customs because most flights are within the EC and there are few non EU citizens. On the bad side. The airport is not so far from the city but the Taxi cartel has been successful in preventing the arrival of the tram line. Your only link to the city (except Taxis) is through a bus which only goes to a few places like the railroad station. Count 1hr to get there. Duty free shops are very limited in choice. The new "Hall D" and gates that were recently opened are far away and expect a long walk. These are mostly used by budget airlines.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Toulouse Airport customer review

Review by (Ireland)

I've only ever used this airport once when skiing in Andorra some years ago but the memory of the appalling rudeness of the staff lives with me still! Arrived at the airport with plenty of time to check in before our flight but spent most of this time waiting for the staff at the check in desk who were 'on their break' to serve us. When we eventually got ourselves checked in we made our way to the departure lounge where the facilities were non existent. The France - Ireland rugby game was on the same day but the television in the departure lounge was showing figure skating asked one of the airport staff if they could change the channel to the six nations received a string of expletives in return. There was a perspex box for airport users to deposit their thoughts on the airport facilities and staff but needless to say there was not paper or pens provided we could how ever read the comments that previous visitors had left they were uniformly negative. Have used Barcelona airport ever since when going skiing in the Pyrenees would recommend others do the same.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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