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Toronto City Centre Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 19 reviews
6/10
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6/10

"very loud, stressful experience"

(Canada)

Verified Review | The arrival process at YTZ is very smooth, quick and easy. Unfortunately, the same can't be said for the departure process. As traffic from the airport has increased, the lounge can no longer accommodate all of the passengers. It is very rare that I am able to find a seat. Equally unfortunate are the constant announcements directing passengers to exit doors and gates. These two things combined make for a very loud, stressful experience.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"consider an alternative"

(Canada)

The Pick up and drop off area at this airport is ridiculously small for the number of passengers currently passing through. Parking and pick is basically total chaos at this airport, the rude and aggressive parking "security" guards do not make matters any better. If you are driving seriously consider an alternative.
Experience At AirportArrival Only
Date VisitNovember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"provides an exceptional experience"

(Canada)

Verified Review | Toronto City Center, while dwarfed in size by nearby Toronto Pearson Airport, provides an exceptional experience for travelers. Most notable is the terminal cafeteria stocked with free coffee, soft drinks, and light snacks. In an era where nothing seems to be given out for free in air travel, it is refreshing to see this at City Center. The terminal is designed differently than those at most other airports. As opposed to separate waiting areas for each gate, there is one central waiting area which serves every gate (the airport has 10 gates). At first glance, the sight is a bit jarring, but travelers will feel at ease as they settle in to the comfortable seats with their free snacks. City Center is also recommended because of its location. Views from within the airport and during approaches are beautiful as the airport is situated over water (Lake Ontario). Meanwhile, the airport is very close to downtown Toronto, making transport to and from the airport quick and cheap.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
4/10

"a very stressful experience"

(Canada)

Verified Review | Upon arrival to Billy Bishop there were no wheelchairs. My husband used a luggage cart for mobility through the tunnel. We registered as needing assistance. We also submitted doctor form. Cancellation was given way later than seems appropriate. It was a very stressful experience for ourselves and others.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"one of the best"

(Australia)

Passed through Toronto City Centre Airport on a recent trip from Chicago to Quebec. It is a small airport so very easy to navigate. We were through Canadian immigration very promptly and back through security for our onward flight without fuss. The departure lounge was very comfortable with plenty of seats available. All the immigration and airport staff that we encountered were friendly and helpful. Overall a great introduction to Canada and one of the best airports that I have been too.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
10/10

Toronto City Centre Airport customer review

(Hong Kong)

Free food and snacks provided. Great wifi. Nice comfortable chairs like a business lounge. I was able to walk to my accommodation which I've never done before! Very easy access to Toronto with a short free ferry ride and then streetcar available on Bathurst St. Very nice small airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Toronto City Centre Airport customer review

(Malaysia)

Great little airport used mainly by Porter airlines. Check in was efficient and you go down to an airport lounge open to everyone. They serve free tea coffee and soft drinks along with cookies and nuts. The wifi is free and fast! Boarding is effortless and the scenery on take off is stunning! The only downside was that when the lounge is busy it gets a little grubby with dishes lying everywhere. Otherwise it comes highly recommended.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Toronto City Centre Airport customer review

(Canada)

Billy Bishop Toronto City Airport (YTZ) is located on an island near downtown Toronto. They service over 18 cities in Canada and the U.S. with connections to more than 80 international destinations. Billy Bishop is the hub for Porter Airlines. Unlike most other airports that service commercial airlines Billy Bishop imposes a 23.00 curfew for both take off and landing of traffic. If a flight is on route for landing and cannot land prior to 23.00 the flight will be diverted to another airport. Although this rule is known by the airline flights are not held back but simply fly passengers to the closest city. This happened to my young daughter on Jan 6 2014 during one of the coldest nights of the year. Unfortunately there was no communication to the public that the flight was diverted and my daughter was left without support. Her ride was waiting for her at Billy Bishop airport but with no agent even present we had no way of knowing her location. In this case she made her way via shuttle bus from the airport in Hamilton where the flight had been diverted to a downtown train station in Toronto (2AM) where she found a place to stay the night. Based on this experience you may wish to investigate flights to Pearson International Airport using an international carrier rather than to Toronto's Billy Bishop Airport with Porter Airlines.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
7/10

Toronto City Centre Airport customer review

(United States)

This airport receives a lot of hype from Torontonians. I flew Porter from Newark NJ to Billy Bishop in the beginning of November. Porter itself is fantastic. The tickets were cheap the free lounge access (with free snacks coffee and sodas) was generous and the entire process as a whole was exceptional for a "budget" airline. Upon arrival we promptly received our luggage safe and sound upon entering the baggage claim. From there we followed the somewhat confusing (not that bad now that I think about it but at the time it seemed odd) signs to the ferry. I don't know if I liked it or not. Thankfully they are implementing a new system of accessing the city but that is not yet finished. You have to wait in a line to get onto the ferry which you are only on for about 2 minutes. Then it's the same process again getting off. It just seems a little excessive and unnecessary. Not sure why this was the solution in the first place. Then came immigrations. I can't remember if this was before the ferry or after. But for the sake of this review I'll say it was after the ferry ride. My father was carrying a styrofoam box (clearly for airport food-which we bought at Newark). Upon meeting a border agent she rudely asked my dad what he was holding. He told her it was leftover food from the flight and she yelled at us for not filling out the part on the card that says you are bringing in food to Canada. She was one of the rudest people I have encountered. For people who are renowned globally to be very friendly she was a terrible first impression of the Canadian people. On the way back security is oddly organized and slow considering how few people actually were in the airport. It took us half an hour while every other airport I've been to that's comparable in size can accomplish this in half the time. Other than that the return experience was fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Toronto City Centre Airport customer review

(Canada)

Being a Nexus Card holder living in downtown Toronto I expect my arrival at YTZ and trip home to be very quick right? Wrong! First because of the weird design of the airport we get held on the plane to get off until the passengers for the plane at the gate next to us board so that passengers don't interact (why not have separate gates?). Next there is only one nexus terminal in the customs area so be prepared to wait again (going to an agent may be quicker). Then another wait for the archaic ferry to the city-side (fine this will be soon replaced) but when the ferries seem to be operating at full capacity why not have 2 going? Then you wait 30 minutes in the cold for a taxi. YTZ may brag about being close to the city but they have a lot of work to do to improve their flow. Frankly Pearson may be farther but it works like clock work and I'd rather just go there next time!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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