Tokyo Narita Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 164 reviews
5/10
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5/10

Tokyo Narita Airport customer review

Review by (Taiwan)

Upon arrival, the queue in front of the immigration was long. It took me almost 90 minutes to pass the immigration. Having passed immigration, my luggage was picked up from the baggage carousel. The transportation from the airport to the city had many choices and all of them were convenient. Overall, if they can improve their efficiency of the immigration, this airport will be a great airport in Tokyo.
Experience At AirportArrival Only
Date VisitFebruary 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
5/10

Tokyo Narita Airport customer review

Review by (Taiwan)

I enjoyed my time in the airport. There are many shops and restaurants in the terminal. I arrived early and purchased some souvenirs. Same as arrival, there was a long queue before the security check. This is the most annoying part of every Japanese airport. Fortunately, the airport staff were friendly and helpful. The airport wifi was easy to connect to and the speed was fast enough for us to surf the internet.
Experience At AirportDeparture Only
Date VisitFebruary 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Tokyo Narita Airport customer review

Review by (United Arab Emirates)

I have not been to Narita for over 20 years, and was positively surprised by the improvements. It took me less than 20 minutes from the gate onto the Narita express. Staff very friendly and efficient. Departure was similar. Last minute shopping is delightful; plenty of shops who do not charge a premium in comparison to downtown shops. Checkin and immigration was again super-fast and efficient. Overall a very good experience.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Tokyo Narita Airport customer review

Review by (India)

Very modern and comfortable airport. Good signage even for transit passengers. A bit of long walk for transit but walkalators are available. very good shopping options and I found the costs to be similar to the Asakusa market. Food options are also good and cost only a bit more than the Tokyo city eateries, though the cheapest food option in Tokyo are the 7-11 stores or family mart stores. Unfortunately none of them are in the transit or departure zone. They are only outside the arrival terminals. Good seating and ambience with a nice view of the runway. Free wifi with pretty good coverage. There are several charging points also available. Also some internet stations, all free.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

Tokyo Narita Airport customer review

Review by (Indonesia)

The Airport is very modern, the airport's customer service is very good in English which made me feel comfortable, the prayer room is very clean. The only thing that is quite disappointing is that we had to wait in-line for immigration for about an hour. It was chaos at immigration, the officers were just yelling at passengers. Nevertheless, it was a really nice airport and I would recommend it.
Experience At AirportArrival and Departure
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
9/10

Tokyo Narita Airport customer review

Review by (United States)

JFK to NRT and from NRT to PEK Beijing. The airport was almost sparkling clean. The staff was very friendly and helpful although you may need a little patience if you don't understand Japanese. The duty free shops were very nice but a bit too expensive. The transportation was also very efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Tokyo Narita Airport customer review

Review by (United Kingdom)

Arrived into Narita following 17 hours of flights with Etihad. Immigration and customs were surprisingly quick and painless and including polite protests to Star Alliance agents when my bag was still in AUH (it arrived at my hotel within 36 hours) I was through the whole thing in about an hour (with jet-lag it felt much longer than that). Once through there are plenty of opportunities to purchase tickets for the Narita Express or the Keisei Skyliner into downtown Tokyo. Staff at the JR offices spoke good English though I had learned some basic Japanese in preparation. Outbound from NRT there were a fairly decent selection of shops duty-free etc and staff are perfectly courteous (as I had come to expect in Japan in general) and even when there were a number of busy international flights leaving around the same time it doesn't feel packed like AUH or CDG does. My advice is allow at least 60-80 minutes travel time to get there on the N'EX (it's further from downtown Tokyo than you think). Overall not a bad airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Tokyo Narita Airport customer review

Review by (United States)

I look forward to arriving at and departing this facility. Yes it's over 30 years old but it is well maintained easy to navigate and staff always very polite. Terminal 1 has a huge observation deck that is open to everyone for plane spotting. Lots of shops and places to eat. Just a pleasant facility overall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Tokyo Narita Airport customer review

Review by (United States)

Fine place for a layover. Transited through here from USA to Vietnam only a 3 hour layover. Time to get a quick bite to eat and rest. T2 entire time. We were in satellite area so limited stuff but still plenty. Transit was easy took all of 10 minutes including restroom breaks. Return had 12 hour layover. Met a friend and visited Narita. Immigration and customs no issues all very polite. Entire process took maybe 20 minutes. Return did some shopping in the mall pre security. Lots of offering buts expensive. Back through security took no time again efficient and friendly. Had showers before our flights. 2 shower rooms for 30 minutes was just under $20US. Nice hot shower towels soaps all provided. Clean facility. Airside T1 plenty of options but just snoozed. Easy transit nice clean airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Tokyo Narita Airport customer review

Review by (United States)

Considering how much effort most other (neighbouring) countries are putting into maintaining efficient comfy and enjoyable airports Narita fails miserably in comparison. Security lines are long and slow terminal (1) is old and cramped; the usual orderliness and pleasant attitude of the natives is not sufficient enough to improve the sad state of this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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