Tokyo Haneda Airport

✅ Trip Verified | Arrived at the arrival hall at 6.10 am, with many flights arrival, only 10 customs counter is open. Staff did not provide elderly with any priority assistance. Has been in the line for 1.5 hours, and still not anyway near the customs counter. Be prepared for a 3 hour wait.

✅ Trip Verified | I landed at Haneda airport on 27th March around 10pm and immigration took hours. It was chaotic with hardly few counters open. I do hope Haneda airport authorities will look into this matter and make suitable arrangements for additional immigration counters during peak hours.

Not Verified | This airport was good! The airport staff was very humble and the shops were fine. The foods were so good.

Not Verified | Most food outlets closed all day. The remainder mostly closed by 8pm, and none open after 10pm. Advertised ‘24 hours fast food’ all closed by 9pm. Airside ‘all day sky dining’ closed 10pm and had basically run out of food before 9:30pm. How is a traveller meant to feed themselves and their family when departing on a late flight? A well presented and operated airport in every other respect but not having. available food is a reflection of very bad management. So many hangry passengers. If you are catching a late flight watch out!

Not Verified | Very disappointed with facilities at this airport. All bar one food outlet closed at 8.00pm, and the one that was open stopped at 9.00pm, with people queuing still. Given flights are leaving at 11.00pm at night and later, and you are required to be there 3 hours early, the expectation is you can pick up a snack before boarding your flight.

✅ Trip Verified | The new Haneda International Departures in Terminal 2 was beautiful. It felt like something out of a science fiction movie. The facility was clean, and well thought out in terms of spacing and practicality. On the second floor was a bookstore which one could order a coffee, sit and read a book before buying it. Closer to the Domestic departures was where one could go to a convenience store or relax at a table after ordering some sushi. Near the gates, it was also very new and one of the features I was impressed with was the neutrally arranged prayer room. Other airports have pre-assumed decor, when actually if the room had no decor, it could accommodate most religions. Not sure why a bath was in the same room and I could see how having that room only accessible by requesting permission at the door might present some difficulty in the future. Overall, a great experience of the airport and I definitely recommend it highly.

Not Verified | I made a mistake in booking a flight via Tokyo. Never make a connecting flight between Haneda and Narita airports. It will cost you $32 dollars to board the bus from Haneda to Narita. Otherwise, the staff are courteous and seem genuine in providing service. The wheelchair girls are the best I have seen in all the airports that I've been to. They were hesitant to accept my parents tips and were very kind and helpful. They even helped push the baggage carts. I will give them the highest commendation in this trip.

✅ Trip Verified | Took local bus (Keikyu) several times from Kawasaki to Haneda with no problem. Not today. After finally arriving at the International terminal, driver swiftly bypassed this very important stop, Tokyo International Airport. I sat right behind the driver and called out to the driver that I need to get off. He didn’t. He could have. Instead, I was dragged to the far away Domestic Terminal, and given the wrong info to catch the inter-terminal shuttle. All in all wasted valuable 25 minutes where I didn’t have to. So be extra-vigilant in riding public transportation to HND. When trying to lodge a complaint within Haneda Airport, nobody seems to care. Please note in the past drivers always stopped at this terminal without me doing anything. Did he have a bad day today?

Not Verified | Baggage retrieval extremely slow. PR422 from Manila people still waiting 1 hour after door opened. Other planes/airlines seem to get preferential treatment.

✅ Trip Verified | My first time to use Haneda and it was a stress free, easy to navigate experience which I would happily repeat again in the future. Had a very early flight so we opted to stay in the airport hotel which had an entrance lobby connected to the flight check in area so it couldn’t have been any more convenient. There are a wide variety of very affordable, healthy, non fast food food options to be had which makes a very welcome change from the usual burgers and fries. There are also quite a number of restaurants with vegetarian/vegan options which was a nice discovery particularly for eating out in Japan. Check in was slick and hassle free, security were polite, helpful, smiling and gentle which is also a massive change from the usual European treatment. Another nice touch was that the shopping area was distinctly separate from the areas for checking in and security so you aren’t herded through clouds of perfume and besieged by sales people as you head to the gates. The only slightly negative thing could be that the majority of the shops close quite early so if you have a late flight you could have your shopping and eating options a bit more limited. Overall I would recommend Haneda over Narita if you have the choice.