| I have been on holiday so many times, but never have I encountered such rude airport staff in my life! Me and my partner missed our flight after spending a week away in Tenerife. On our way back, we checked in at 7pm, as our flight was 21:55pm. When checking in they told us that our flight was delayed by 1 hour 15 minutes. I can also put Thomas Cook to blame for part of my complaint, as the lady who checked us in had the worst service ever. No apology for our delayed flight either. We were sat around for hours, checking the board constantly, waiting for the gate to be displayed. Ours was the only Thomas Cook flight that night, so it was clearly shown on the board at all times. Finally it said our plane would board at gate 24, when we made our way over we sat amongst everyone waiting. We lined up at boarding, only to be told we had missed our flight and they were calling out for us for 25 minutes. Rubbish! Apparently it was gate 28 the flight left from, however at gate 24, on the screen it stated Thomas Cook, London Gatwick. I am yet to contact Thomas Cook but I am mainly writing this review as the way we were treated after missing our flight is appaling! We were laughed at by several members of staff. I was in distraught as we had no where to stay and it was gone midnight so everything was shut. We spoke to airport staff and even someone who worked for TUI. We were not spoken to with consideration and made us out like we were stupid, bearing in mind you could see we were frustrated and upset. Aside from us missing our flight, if we were spoken to in a better manner I would not be writing this. By far the worst experience ever. It’s put me off going back to tenerife. Rudest people ever. Only one lady who actually helped us, and she worked for a taxi company. Disgusted is a far nicer word than I can think of at this point in time. Would give 0/10 if I could.