Tashkent Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 26 reviews
3/10
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5/10

Tashkent Airport customer review

Review by (United Kingdom)

Departure was fairly easy and quick and there was an English guide for completing the customs form. You can only spend local money in the cafe or burger place but duty free only accepts dollars and euros. Escalator up to departures and not big inside but okay and clean. Arrival is very slow - so be patient. There is no queuing at passport control so I just took a seat on the side and waited until only a few people left and was much easier. At customs you need to complete two forms and I couldn't see an English guide (whereas there was one in departures) so ask a local or fill it in best as you can and customs officers will help with rest. There is a separate queue for tourists and they speak a little English make sure you keep the second copy as you will need it when you come to leave the country. Taxi ride into centre around 15000 Som i.e. $5 but you'll need to haggle a lot. Overall it's a fairly small airport and arrival does take a long time but it seems they are trying to improve things all the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Tashkent Airport customer review

Review by (Australia)

Clean airport. Fairly good coffee and muffin place inside. The cafe takes Som or $US. Power for charging stuff in the cafe. Duty free a bit sad.3 separate security screenings but all fast enough. 60 minutes from kerbside to airline gate better than many "civilised" airports. Bags checked there arrived ok at destination on time after 3 flights. Take off 90 minutes late without explanation. The indicator board was never altered. The information desk had no better advice. Maybe the airport could insist airlines provide up to date information. The waiting masses were getting restless. One announcement was made in a language that may have been Korean but none of the Korean passengers could understand it. It was not English or Uzbek.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Tashkent Airport customer review

Review by (United States)

Tashkent Airport can be difficult to navigate. Regulations are strictly enforced especially at departure. Upon arrival I noticed that the people do not observe lines and not speaking Uzbek or Russian can be a disadvantage. Make sure that you fill out and keep all official forms you receive! There is one for each hotel you stay in and there are matching customs forms for arrival and departure; you need to list valuables and cash and produce both forms when leaving the country. Departure gate is a floor below the departure area. There is now an escalator and carts are available for taking bags from the entrance gate to the escalator but only passengers may enter the departure gate. Good luck if you have more than one or two bags! There are no porters or at least not when I was there. I had forgotten about the customs forms after I had to repeatedly insist to the airline representative that I was allowed to check in more than one bag and the customs official said I could not take my money out of the country without submitting both forms. You will have to remove your shoes and socks and put on blue plastic booties before going through security. The airport personnel were courteous and even friendly but it was clear that no exceptions would be made.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Tashkent Airport customer review

Review by (Vietnam)

Worst Airport ever. Our plane arrived in TAS at around 0345am from BKK the shuttle took us to the wrong building with what looked like a Transit building full of people lying on the floor. The people did not know what to do with us and we asked to be taken to the arrivals - a bus came in and took us to the right building. Got in the building - the Visa on Arrival person charged us more than what we should have paid for our visas (no receipts) and instead of the double entry which was on my LOI he put in single entry. I made him correct it. But he forgot to sign it which spelt trouble when I got back to Tashkent from Almaty. Nightmare did not stop there. 6 immigration booths in a 30 square meter area and with loads of people jostling around. Uzbeks don't know how to queue! Got pass it. And even when you are in the Green Zone everything should be declared including your iphone camera etc. This involves two back to back pages of customs declaration and 1.5 hours queue at the customs. Going out their Duty Free and even their own national airline do not accept their own currency.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tashkent Airport customer review

Review by (United Kingdom)

Just a couple of small but useful points to add to recent reviews: 1. when your taxi drops you off you're at ground level. Departures are one big level up - only way as far as we could discover was to climb the stairs. Prepare yourself or try to see if your driver/ porter can help you but don't pay until you're up there. 2. The customs form with detailed declaration of how much money you've brought in and take out can frighten the life out of you if you can't prove every penny of expenditure. Nowadays it seems they pay scant attention to even reading it so don't get too stressed out if you think you have a problem. (Not encouraging you to be irresponsible just offering crumbs of comfort).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Tashkent Airport customer review

Review by (United States)

Arrived May 25 2012. Had some trouble figuring out how to get to immigration and customs because of poor signage. Got through with few problems. Remember to get 2 customs declarations on the plane present both at customs and get one back and keep it because you'll have to present it when you leave Uzbekistan. Leaving June 8 2012 first security point where they check documents and x-ray bags is located right at the entrance door so people are lined up outside the building waiting to go through that first security point. There are at least four maybe five check points before you get to the gate so don't get too comfortable just because you've passed through one or two. The call to board the airplane was not made clearly and everyone in the waiting room bunched up at the one door that was open to go out to the plane. You have to go out and walk on the tarmac to a stairway to get on to the plane. There are two doors front and rear but they did not direct passengers which door to use according to seat number so there was chaos on the plane with people boarding in the back had sits up front and vice versa. Only after people were bunched at the door did they announce business class first then people were allowed through but in no particular order. Not a horrible experience but not as efficient and organized as it could be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tashkent Airport customer review

Review by (United States)

They have made recent improvements to this airport. They now have more passport control personnel and actually have luggage carts though you need to fight for one. Do not entertain any ideas of ground staff honouring priority luggage tags or any priority boarding from elite members. Departing passengers keep an eye out for last minute gate changes. Double check luggage to make sure staff have tagged the destination correctly. This past trip I caught that they had indicated my bags be sent to SOF instead of SFO. Overall there have been improvements but you must still be wary.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Tashkent Airport customer review

Review by (Australia)

A poor airport but a remarkably painless experience. I flew out on a Monday afternoon with few other flights going which probably helped. After having to lug bags upstairs to departures there was a brief security check at the entrance. Check-in was slow but went fine and they took my bag. Note that you have to fill out the exit form before checking in. Then you present the exit form at customs along with your entry form. They amended something on my form and waved me through. Emigration was just as quick. Then one more security check and I was at the gate within 30 mins of arriving.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Tashkent Airport customer review

Review by (Australia)

I landed on a flight from Munich customs declaration forms completed thanks to aircraft personnel luggage arrived within the usual time (after about a 10 mins wait). Passport and customs formalities were quickly dealt with (I was at the front of the queue but my son was at the back and still did not have to wait long. There was a pro forma scan of incoming luggage but the official did not actually look at his monitor. Getting out of the airport took about 45 mins from landing and certainly no chaos dirt or grotty toilets. Getting a taxi was easy (airport staff seem to be assigned to getting visitors taxis and ensuring a reasonable charge). Returning home was the same except that we got there far too early. Going through customs and passport control was again simple no long queues. Departure lounge was shared with another flight but neither seemed to have many passengers and announcements were clear. There was also a small coffee bar and clean toilets. All in all no different to any other airport I have flown through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Tashkent Airport customer review

Review by (France)

Miserable airport. Slow immigration chaotic queuing officers leaving their booth to go and smoke without any warning disorganised luggage delivery. On departure necessity to fill second custom form and very challenging custom officers. Difficult access to parking (overfilled) difficult access to terminal (necessity to carry luggage by hand via staircases bad indications no lounges. This airport makes you regret having left home.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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