Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 432 reviews
4/10
4 star Skytrax Rating
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8/10

Sydney Airport customer review

(United Kingdom)

Lots of positives having used this airport recently. Fast baggage claim on arrival from Hong Kong meant I was on the train to the city centre 35 minutes after landing. on Departure checking in was quick and the security and border staff was friendly and efficient (the opposite to so many airports these days). Lots of food outlets available which I did not use as I had access to the Air New Zealand lounge. The only real issue is the state of some of the buses used for transfers to hotels. The one's I went on were in a poor state and badly indeed of replacement. One would think a major airport (and the hotels) would demand better from contracted firms operating in the area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Sydney Airport customer review

(Australia)

Arriving from London via Dubai early morning into Sydney - what a disgrace. Queues going everywhere - staff with no idea where even half the queues went. Needless to say I missed my connection to Brisbane. Once in the domestic terminal there was not much available in terms of traveller services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Sydney Airport customer review

(Australia)

The smoothness of the airport is fantastic everything is where you need it to be The only thing that I can fault the airport about is the train station access fee which is annoying. The Airport is clean and friendly All airport staff are always trying to make the passengers experience the best. I have flown many times in and out of Sydney The domestic terminals is the best terminal as it is well made and designed. I would enjoy my time a bit more if there were more entertainment in the terminals. But other than that Sydney is one of my favourite airports around!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(Australia)

The food was wonderful the baggage went through quickly I was out of customs in less than a minute and I was boarding the plane within 20 minutes of arriving at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Sydney Airport customer review

(Australia)

Transfer from domestic to international by bus dropping people off literally down a 30cm step what happened to safety? ePassports what a joke even Qantas flight crew were rejected. International baggage claim conveyor hopelessly undersized for the task at hand full of cases not being claimed. Signs from international terminal to domestic ok a first but then all of a sudden nothing. Then more passport and boarding pass checks and waiting. Bus to domestic terminal just sitting there not loading people 100's waiting in line then eventually loads but no other buses for another 15-20 minutes. Eventually a bus arrives and driver acts like he's on a leisurely Sunday outing with time to kill. Just arrived from South America their airports and especially bus transfers are much smoother even though they were very busy but flowing. The airport either suffers from insufficient competition or pile of unworthy union rules.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Flew with AC to Canada. Terminal was in ok condition but the never ending duty free department was intimidating. Nice gate lounge and food was expensive but good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Sydney Airport customer review

(Australia)

Flew with AC to Canada. Terminal was in ok condition but the never ending duty free department was intimidating. Nice gate lounge and food was expensive but good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(Australia)

Sydney Kingsford airport was by far the best airport in Australia in my opinion. Flight landed at 8am on 29/08/2013 walked through immigration smoothly. Collected my luggage from the conveyer after only a ten-minutes wait. The custom was one of the most efficient one I have ever encountered no time wasted and most importantly with a smile. I was outside the airport 20-25 minutes after I walked off of my plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(Australia)

Sydney Kingsford airport was by far the best airport in Australia in my opinion. Flight landed at 8am on 29/08/2013 walked through immigration smoothly. Collected my luggage from the conveyer after only a ten-minutes wait. The custom was one of the most efficient one I have ever encountered no time wasted and most importantly with a smile. I was outside the airport 20-25 minutes after I walked off of my plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(Australia)

Landed from KUL at 2015 left the terminal at 2035! The place was totally deserted quite a comparison to the morning rush of arrivals. Totally recommend evening arrivals if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes