Subang Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Subang Kuala Lumpur Airport customer review

Review by (United States)

Not enough ticket agents to handle queue. More security guards standing around talking than ticket agents to help. Carrying luggage from basement on overloaded elevator to 5th floor then down for boarding pass where there were one sometimes 2 boarding pass agents while I queued up. By the time I negotiated the airport I missed my flight. Malaysian Air scheduled 1.5 hours between flights. Not nearly enough time for getting baggage going up 5 floors then down for the boarding pass. International flights a passenger needs at least 3 hours especially at Kuala airport. Extremely poor customer service and organization. Not yet arrived into the 21st century.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Subang Kuala Lumpur Airport customer review

Review by (United Kingdom)

Modern and easy to use. No queues to speak of. Firefly the main user are efficient and a cheaper alternative to flying Malaysian out of KLIA. However beware transfer times from downtown KL especially during morning and evening peak times even more so on Mondays/Fridays. Although nearer to the city centre than KLIA it can (and did in my case) take longer to get to Subang - 75 mins - than it would have taken to get to KLIA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Subang Kuala Lumpur Airport customer review

Review by (Germany)

Nice little airport but one drawback. The luggage storage is discontinued. That could cause a problem as Berjaya flights have only 10kg of baggage allowance. I was lucky not to pay for the other 10kg in my suit case but that might be due to the low season.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Subang Kuala Lumpur Airport customer review

Review by (Switzerland)

A great airport! I used it twice but only for arrivals as I departed from KLIA. Arrival is pretty smooth as the plane quickly reaches the gate and you can deplane and walk to the terminal as it is so close. I saw that they have a lot of FireFly umbrellas standing by should it rain. Bags arrive within 5-10 minutes after arrival and for domestic flights you are out in 15min with bags and perhaps 5-10 minutes without. There is a taxi stand where you can buy your coupon and there is a fixed price depending on where you go. Since KL taxi drivers are notorious for not switching on the meter this solution is the best. They renovated Subang airport and it is very modern and nice to use. Subang is very close to downtown and unless you arrive during rush hour you can be anywhere in KL within 15-40 minutes. I hope FireFly will continue to grow and fly to more destinations within SEA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Subang Kuala Lumpur Airport customer review

Review by (Singapore)

Great little airport. Only used by FireFly and Berjaya Air regional flights so no delays and congestion. Takes 2-3 minutes from plane to terminal (no aerobridges) 5 minutes for immigration and customs and bags are ready to be claimed. 10-15 minutes by car to Petaling Jaya Subang Jaya Shah Alam. 30-45 minutes by car to downtown Kuala Lumpur (versus 1 hour for KUL). Only downside is limited airside facilities after security screening upon departure - best to use the landside shops and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no