top100_2016  

St Louis Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
4/10
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7/10

"plenty of dining and shopping"

(United States)

This review is for Terminal 2 at Lambert-St. Louis International Airport. STL serves as a connecting center for Southwest Airlines, and serves a good number of local travelers as well. The security lines always seem long in the mornings but they do move fairly quickly, I was in line for about 15-20 minutes. No problems. The terminal post-security is decent sized although seating at some of the gates is on the light side so some people were standing. I managed to get a seat at one of the freestanding bar stool areas, but would have preferred a seat with a back. Plenty of dining and shopping options for those so inclined.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"personnel are friendly and helpful"

(United States)

Overall I like the Lambert-St. Louis airport. Before I begin I should mention that I generally fly Southwest so this may be more directed towards that terminal. First, the positives. I've never had an unreasonable flight problem/delay during an arrival or departure from this airport. So the air traffic seems to be very efficient. The airport personnel are friendly and helpful. The layout is nice and it's easy to get to restaurants, coffee shops, and rest rooms. Security seems on par with most other airport security so while nothing special, I've not experienced an unusual problem. Second, the negatives. The only real serious negative I've found is their WiFi is simply horrible. To start, it's Boingo which I've found below par at most airports that use this provider. At Lambert, it's so weak and spotty it's essentially non-existent. Why is it serious? Because I'm usually flying on a work-related trip and not having good airport WiFi is a problem. Sure, I can use data from my Verizon account. But I can also try to fly through airports that don't have WiFi problem that this serious. The only other more moderate negative is the lack of electrical outlets at the gate seating areas. So overall, if you're traveling for pleasure, or don't rely on WiFi while in a airport, Lambert Field in St. Louis is a nice airport to fly through. On the other hand, if you count on airport WiFi, I'd avoid this one if possible.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"allow 3 hours+ to check a bag"

(United States)

Allow 3 hours+ to check a bag and get through security. Arrived at 3.30am for a 5.55 flight. TSA did not open security till 4.30am and then it was only one line. Already 200 people in line waiting when they opened. Did not open 2nd line until 5.30am. People running through airport in their socks and holding up their pants carting their shoes and belts. Flight was 30 minutes late to take off because of TSA.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

St Louis Airport customer review

(United States)

Of the Missouri airports, STL is superior to the rest! The airport has been recently renovated, and I think the improvements have definitely created an added value. Lots of good restaurants (both local places and national chains), and terminal has definitely benefited from the increased lighting. I think the airport still struggles with the American / TWA fiasco, but is working hard to be better.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
7/10

St Louis Airport customer review

(United States)

Had a 1 hour layover in Terminal 2 here. You can tell there's been a lot of upgrades as it's a lot brighter and cleaner than it used to be. Plenty of restaurants options but surprisingly no fast food options which I would have needed for a shorter layover. A number of gates are unused since American pulled back. One thing I really liked was the number of power outlets available at gates. Every 4 seats there was a power station with 3 regular outlets and 2 USB outlets to charge phones computers tablets etc.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

St Louis Airport customer review

(Australia)

When held in its proper context of a medium-sized Midwestern city airport Lambert meets or exceeds expectations. An F4 tornado struck the main terminal (now known as Terminal 1) two years ago and it has taken a while for the terminal to get back on its feet. The proof of the rebuilding and improvement efforts can be seen in Concourses A and C with sleek modern facilities. The TSA line moved quickly and was managed professionally. The public transportation system known as Metrolink is clean and inexpensive to use. On the whole I used St. Louis Lambert Field three times last month and have nothing bad to say at all. I highly recommend using it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

St Louis Airport customer review

(United States)

Lambert has seen better days. Since the "tornado" Concourse C is closed D is practically deserted with American flights. The airport is way out of date tired dirty crowded TSA is surly and "full of themselves" you can't imagine the arrogance. Prices are as high as LA but the restaurant service is a joke. I wish I could have seen Lambert back in the day now it is just dusty dirty and broken down. Very sad and frustrating place to visit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

St Louis Airport customer review

(United Kingdom)

Used this airport during a day trip to St louis from Chicago. Flew in from O'Hare. Extremely good cheap and quick public transport to St Louis downtown via the Metrolink which has stations in both terminal 1 and 2. The airport has wi-fi but no computer stations so if you don't have a laptop you can't get on the internet. The telephones also seemed rather confusing for making international calls. The airport was undergoing considerable refurbishment and building work when I was there (March 2011) so there was lots of dust and scaffolding in the terminal. The terminal maps were slightly wrong which I assume was due to building work being in the middle of relocating the facilities they pointed to. Good bars and shops selling everything from coffee to TSA approved locks and hand baggage sized shampoos. Friendly staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

St Louis Airport customer review

The Saint Louis airport is in the process of being updated with a modern and attractive look. Terminal 1 is an architectually significant structure and it is already looking amazing now that the ceilings are cleaned up and the colorful LED lighting in the skylights adds a beautiful and energizing light show from both inside and outside the terminal. And with new flooring ticket counters new open views to outside and a new atrium opening up to the lower level the terminal will truly be a beautiful building. Add to this a raised brightened ceiling in the lower level new wall coverings colorful LED lighting on the structural columns along with new contemporary signs and a relocated security checkpoint it will be both efficient and appealing.
no
4/10

St Louis Airport customer review

Flew on Southwest so I was in the East terminal. The light rail system is convenient and inexpensive and right outside the terminal (there are 2 airport stops one for the East terminal and one for the main terminal). You do need cash for the train ticket and paying your fare with a $20 bill nets you a lot of $1 coins as change... Security is not bad but when flying WN one realizes that your fellow passengers are not the most experienced travellers and can make security a rather frustrating experience. The Chili's restaurant inside is not very good and line-ups are long at the fast food joints so I recommend arriving having eaten!
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