Southampton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
4/10
No Skytrax Rating
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2/10

Southampton Airport customer review

(United Kingdom)

Flying out of Soton to Manchester. Total chaos in terminal. Queue for departures snaking all the way along the terminal and back on itself in the opposite direction. By the time I get through to Departures there will be no time for a cuppa in the overcrowded cafes. Very poor show. Would almost be quicker going to Heathrow!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Southampton Airport customer review

(Costa Rica)

I travelled Southampton to Barcelona return with my elderly mother. It was infuriating not to be able to drop her off directly at the entrance to the airport but having booked assistance with Flybe a wheelchair was provided as soon as we found a customer service person and after that everything went very smoothly in both directions. Staff very helpful and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Southampton Airport customer review

(United Kingdom)

Breeze lounge very low grade. No papers unstaffed have to check in at duty free. We caught the manager showing off how good it was to a group of functionaries. We were able to explain that an executive lounge is meant to be nicer than the public area - not worse!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Southampton Airport customer review

(United Kingdom)

Crowded airport departure lounge on a busy summer Saturday. Huge queues for both eateries. Hardly anywhere to sit. Passenger numbers at this airport have fallen massively in the last couple of years and yet it is still bursting at the seams. Time for an expansion if this airport is serious about capitalising on the fact that Heathrow is full. Both the airport and Flybe need to be less complacent if they want to be more successful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Southampton Airport customer review

(United Kingdom)

From the inadequate and infrequent long stay car park bus service to the outrageously expensive short term car parking from the hopeless range of shops (ie hardly any) to the total monopoly of Flybe and dwindling number of routes this is ano airport which could be so much more successful but somehow fails to hit the mark. If it wasn't for the distance from the London airports and the hassle factor I wouldn't bother with this place. No wonder passenger numbers are falling.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Southampton Airport customer review

(United Kingdom)

Pick up and drop off is stupid. Picking up a relative you get 10 mins in the car park for free if over 10 mins you get charged £2.90. If flight is delayed and you leave the car park after 8 mins to stop paying the exorbitant prices you then cant go back in to the pick up area for 2 hours and there is no other option. Why not have a drive through drop off pick up like there used to be. Money making at the cost of customer convenience.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

Southampton Airport customer review

(United Kingdom)

Airport is easy to get to but I have never come across such miserable and unfriendly staff at the check in. Security staff are over zealous seem badly trained rude and in the short time I was there managed to give several passengers a really awful experience. Such an appalling lack of interest in looking after the customer will not encourage more people to use the airport. Certainly has put me off.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Southampton Airport customer review

(United Kingdom)

After annoyingly delayed flight from Glasgow came into arrivals hall to very long wait for taxis (min 20 to 25 minutes). Another letdown from Southampton Airport. They need to get their act together.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Southampton Airport customer review

(United Kingdom)

Chaotic terminal; unacceptably long queues; poor facilities. Route network entirely dominated by the complacent and expensive Flybe. Lack of routes to popular city break destinations like Rome Vienna Budapest Madrid and Krakow. Ano airport which needs to re-think its strategy and remember its client base. Will still recommend over London airports though despite all this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Southampton Airport customer review

(United Kingdom)

Travelled from Southampton to Barcelona on 9th of August returned on 18th airport excellent no problems passing through. Will use airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes