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Southampton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 59 reviews
4/10
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2/10

"should invest in some staff training"

(United Kingdom)

The ground staff this morning were rue, rude, rude. In fact they were nothing short of bullying. As I was transiting via Orly to Nice on an Air France flight, I wanted to check in at a counter rather than use a machine. A woman manning the machines refused to allow this, snatched my passport from me and processed my ticket without my permission. When I said I'd wanted aisle seats I was told I should have booked and pre-paid in advance. However, I booked with Air France not Flybe. I was also unable to use my Flying Blue points as it was too late to present my card once the woman had printed my boarding passes. She told me that I should have put the number in with my booking. I am absolutely furious. I make this trip several times a year and unfortunately have another flight already booked for next month. But that will be the last time I fly from S'hampton airport. Perhaps you should invest in some staff training because at 5.30 in the morning this was not a good way to start the day.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

"small but very friendly airport"

(United Kingdom)

A small but very friendly airport. From lounge to plane just a few paces. No crowds, no pressure. It was a pleasure to fly from here. There are a few shops and restaurants: just enough to meet needs. Security good but unobtrusive: Got through security very quickly.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"complete shambles"

(United Kingdom)

Complete shambles at check in and very rude check in staff. We arrived to check in for our Edinburgh flight - only one queue and no screens showing which check in desk was dealing with each flight. Queued up and then told we were at wrong check in desk. Went to the one next door. Friends arrived to check in so we told them which desk to go to, but it was the same rude staff member that we had encountered, who was sitting doing nothing, sent them away to check in on the machine, then go elsewhere to drop luggage. This required help from 2 other members of staff when she could have done it. Awful service, terrible customer service. There's a reason why we always use Heathrow and Gatwick, where staff are polite and well trained.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"light, airy, compact and easy to use"

(United Kingdom)

On the plus side, compared to London Gatwick, this airport is light, airy, compact and easy to use. It has a dedicated train station which is literarally one minute away from the terminal building. On the minus side however they desperately need to attract more carriers to smash the dreary FlyBe monopoly, the parking charges are horrific, the only shops are WH Smith and a Duty Free and the only eateries Costa Coffee or some non-descript bar/cafe franchise airside and landside. Very convenient for Hampshire travellers as long as they're flying within the FlyBe network, but ultimately lacking in customer choice of destinations, airlines, facilities and outlets. Let's see our local airport expanded on these fronts in the coming decade, please. Then it would be a joy to use.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"grand little airport for connecting flights"

(United Kingdom)

Flew through Southampton from Dublin to get to Guernsey. Flight was delayed for 1.5 hours and we were given food voucher for 7.50 from flybe. I can only be grateful I didn't have to pay for the meal myself as it was disgusting - how you make calamari and chips disgusting? I've flown through this airport numerous times and have never enjoyed the food. Grand little airport for connecting flights but don't eat in the restaurant. Could do with some proper seats in the lounge rather than the weird round ones.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Southampton Airport customer review

(United Kingdom)

Flew to and from Amsterdam. Any airport that feels it is ok to charge £33 for 4 drinks needs to re-think its policy for attracting passengers. The parking is also a rip-off (nigh on £30 for a full day). Flybe have set up a base at Bournemouth in readiness for a future hiking of landing fees at Southampton which will drive them away too. An airport with huge potential but no commercial nous and too much greed.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
no
na

Southampton Airport customer review

(United Kingdom)

Sat at Southampton - morning flight delayed because of the need for de-icing. 1 hour delay and no announcements. The flights delayed also - clearly if it is icy the airport does not have the resources to de-ice. Sad because it's a handy airport but not good for reliability and getting to business meetings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Southampton Airport customer review

(United Kingdom)

A good experience of Southampton Airport. Cases on belt by the time we got into the terminal building on arrival. On departure very quickly through security and pleasant departure lounge. Good views over runway from upstairs coffee shop. Only gripe was excessive parking charge if you go over 10 minute free period (£3.30) for just a minute over. Overall a pleasure to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Southampton Airport customer review

(United Kingdom)

Flying with Flybe to Jersey. Travelling with wife and 3 year old granddaughter. Check in at 8.15 very easy Flybe staff helpful. Security and customs staff pleasant had bacon roll and tea upstairs not the best but okay. 40 minute delay on departure but waiting area fairly pleasant. Far less stressful than Gatwick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Southampton Airport customer review

(United Kingdom)

I use this airport regularly and thought I would add my comments. Convenience fantastic as above reviews. Customer service - terrible. Monday morning overcrowded long queues for very limited choice of refreshments. If you are very lucky you will be greeted by a grumpy lady from Flybe who will interrogate you as to why you have 2 items of hand luggage - even though I was flying Air France (I was then released). This Flybe experience I had had before and encouraged me to fly from Heathrow for the next 3 trips in the end the great convenience wins. For airport and Flybe customer service forget it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 58 Reviews