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Southampton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 56 reviews
4/10
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6/10

"light, airy, compact and easy to use"

(United Kingdom)

On the plus side, compared to London Gatwick, this airport is light, airy, compact and easy to use. It has a dedicated train station which is literarally one minute away from the terminal building. On the minus side however they desperately need to attract more carriers to smash the dreary FlyBe monopoly, the parking charges are horrific, the only shops are WH Smith and a Duty Free and the only eateries Costa Coffee or some non-descript bar/cafe franchise airside and landside. Very convenient for Hampshire travellers as long as they're flying within the FlyBe network, but ultimately lacking in customer choice of destinations, airlines, facilities and outlets. Let's see our local airport expanded on these fronts in the coming decade, please. Then it would be a joy to use.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"grand little airport for connecting flights"

(United Kingdom)

Flew through Southampton from Dublin to get to Guernsey. Flight was delayed for 1.5 hours and we were given food voucher for 7.50 from flybe. I can only be grateful I didn't have to pay for the meal myself as it was disgusting - how you make calamari and chips disgusting? I've flown through this airport numerous times and have never enjoyed the food. Grand little airport for connecting flights but don't eat in the restaurant. Could do with some proper seats in the lounge rather than the weird round ones.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Southampton Airport customer review

(United Kingdom)

Flew to and from Amsterdam. Any airport that feels it is ok to charge £33 for 4 drinks needs to re-think its policy for attracting passengers. The parking is also a rip-off (nigh on £30 for a full day). Flybe have set up a base at Bournemouth in readiness for a future hiking of landing fees at Southampton which will drive them away too. An airport with huge potential but no commercial nous and too much greed.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
no
na

Southampton Airport customer review

(United Kingdom)

Sat at Southampton - morning flight delayed because of the need for de-icing. 1 hour delay and no announcements. The flights delayed also - clearly if it is icy the airport does not have the resources to de-ice. Sad because it's a handy airport but not good for reliability and getting to business meetings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Southampton Airport customer review

(United Kingdom)

A good experience of Southampton Airport. Cases on belt by the time we got into the terminal building on arrival. On departure very quickly through security and pleasant departure lounge. Good views over runway from upstairs coffee shop. Only gripe was excessive parking charge if you go over 10 minute free period (£3.30) for just a minute over. Overall a pleasure to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Southampton Airport customer review

(United Kingdom)

Flying with Flybe to Jersey. Travelling with wife and 3 year old granddaughter. Check in at 8.15 very easy Flybe staff helpful. Security and customs staff pleasant had bacon roll and tea upstairs not the best but okay. 40 minute delay on departure but waiting area fairly pleasant. Far less stressful than Gatwick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Southampton Airport customer review

(United Kingdom)

I use this airport regularly and thought I would add my comments. Convenience fantastic as above reviews. Customer service - terrible. Monday morning overcrowded long queues for very limited choice of refreshments. If you are very lucky you will be greeted by a grumpy lady from Flybe who will interrogate you as to why you have 2 items of hand luggage - even though I was flying Air France (I was then released). This Flybe experience I had had before and encouraged me to fly from Heathrow for the next 3 trips in the end the great convenience wins. For airport and Flybe customer service forget it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Southampton Airport customer review

(United Kingdom)

Avoid the Breeze lounge unless you have some free priority pass vouchers to use. Poor refreshments late preparation for early departures and a generally unwelcoming airport. Other regular traveller seemed equally unimpressed. As for the shops they even added on a surcharge for using a Daily Telegraph pre-paid voucher nice touch for the shop to gouge a passenger like that. Security staff full of Southampton charm!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Southampton Airport customer review

(United Kingdom)

Flying out of Soton to Manchester. Total chaos in terminal. Queue for departures snaking all the way along the terminal and back on itself in the opposite direction. By the time I get through to Departures there will be no time for a cuppa in the overcrowded cafes. Very poor show. Would almost be quicker going to Heathrow!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Southampton Airport customer review

(Costa Rica)

I travelled Southampton to Barcelona return with my elderly mother. It was infuriating not to be able to drop her off directly at the entrance to the airport but having booked assistance with Flybe a wheelchair was provided as soon as we found a customer service person and after that everything went very smoothly in both directions. Staff very helpful and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 55 Reviews