Singapore Changi Airport

As a frequent business traveler, I have been to Changi several times and find it one of the best airports that I have been to. The overall design and layout is logical and efficient with everything in English. The staff are likewise helpful and those working in Immigration and Customs are very fast and efficient at moving people through quickly but thoroughly. Yes taxi services can have long queues if you arrive at the wrong time, but otherwise if you are using a car service, Uber or other means of transport, the airport is played out to allow for passengers to be quickly picked up so that traffic at the airport is minimal. Any downsides? Well the free WiFi usually does not work well or allows you to connect so best expect to use your own data service.

Travelled through this airport 4 times in August 2015 on way to and from New Zealand as we had stopover in Singapore. Probably the best airport I have ever been in - clean, plenty to do and lots of things were free (internet, phone charging, trolleys etc.) which in other airports (in particular those in the UK) you are charged for. Very friendly staff and stunning architecture too. Plenty to keep the kids occupied as well. Only complaint was the lack of decent vegetarian options in the food outlets once you had got airside.

There was lots of entertainment, making it an interesting place. They also had a wide variety of food to choose from. The queue was not that long making it pleasant. However, Changi Airport should try to reduce the amount of delays that they have, this was the second time it happened. However, customer service and the shopping redeem the airport.

Arrived at 1am. The taxi queue was unbearably long. Needed to queue for one hour plus. Got a taxi at 2.20 am! There are taxis but the problem appears to be the system in distribution of taxis to the right queue and the staff in lacking urgency to expedite movement of queue. Minus points for a world class airport.

The airport service and amenities were brilliant, but the airport staff were remarkable. Before my flight there was a jam at the PIE expressway which meant that me and my family members were already late for our flight. At the check-in counter the staff told us not to worry and called a collegue to guide us towards the boarding gate without further delay. My child was crying and immediately the staff gave my child a sweet and told him not to cry. When we reach the boarding gate she told the gate staff why we were late and told the cabin staff to take proper care of us. Singapore Changi airport staff and airport service are really very impressive.

This is a busy airport but the service is efficient and everything is well organized. The staff are very helpful and friendly. The WiFi service is the best and you can easily find anything you need. The airport is clean and everything is in good condition.

The airport was very clean and pleasant. Even the restrooms were clean and spotless. There were many food choices and airport staff were polite and helpful. Waiting times were really short and the free wifi was very fast. It was extremely easy to move around the airport without long walking distances. The best airport in the world is definitely Singapore Changi Airport.

I'm always amazed with the efficiency of this airport. Passport checks are super fast. Often there's no queue. The automated lanes are even faster. A nice touch is that you can rate the officer once you've walked through on a touch screen panel. Toilets are widely available and are very clean. And again you have an option to rate the toilets. Free massage chairs everywhere.There are not many smoking areas but besides the indoor smelly ones, they also have outdoor smoking area. As long as you arrive at the correct terminal, walking time to gates is in most cases under 15 minutes. Train between terminals is quick. If bringing things in that may require paying tax, you'll find they have very easy to use "tax paying terminals" available where you can use credit cards. The whole process takes less then 3 minutes. I'm most amazed by their luggage handling. I often find my luggage is on the belt before I can even reach it. Lounges are good as well, with the exception of Sky view lounge. Food is good and service is great. One remarkable experience is that once I hurt my ankle at the airport. Within 2 minutes of limping towards my gate, a trolley stopped and a very nice elderly airport staff member offered to drive me to the gate. When I tried to tip him he refused to accept it. One of the few issues I have identified is that it is not easy to find a place to take your picture that you may require for Visa on arrival in other countries. It happened once to me and I had to rush to another terminal and back. Shops are not cheap, besides cigarettes and liquor. A minor issue is the taxi lane. After going from gate to taxi queue within 15 to 20 minutes, it is odd you find yourself waiting for another 15 minutes for a taxi. But compared to other airports, it's still very fast.

Simply the best airport in the world. No queues at check-in, immigration procedures were very efficient, and there are plenty of signs to ensure that you find your gate. It is even more fantastic to arrive in Singapore - within 10 minutes of disembarking my bags were on the luggage belt, and within 15 minutes I was in a cab back home. No other airport in the world can beat Changi's experience.

One of the best airports. Staff friendly, facilities clean and signs posted everywhere, they even offer free candies to passengers. Duty free shops are also spread out nicely and there are quiet lounges with an indoor pocket garden for departing passengers. Wifi (free) wasn't good though when I was there as I coudn't connect.