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| I usually travel through Changi every month or so and have done so for the last 7 years. Historically it’s been a pleasant experience with great Singaporean efficiency, but the terminal was a bit dated. I was therefore pleased when Cathay moved its services to the new Terminal 4 late last year. Sadly, although the airport is beautiful, the customer experience is far from being so, mostly marred by the immigration and security teams. I never needed to queue for long upon arriving at Terminal One, but on the last two occasions, the lines at Immigration have been at least 10 deep and the previously polite immigration officials are now sour faced. Despite being given a card to say that I am a registered traveller the first time I visited, the immigration officials now say that I cannot use the automated gates for registered travellers as I have a foreign passport. Upon departing, I can use the automated gates, but they are designed so an alarm goes off if you push your luggage in front rather than behind you, even though most modern cases are designed for you to be able to push it in front of you. The baggage screeners seem to be clueless about what they are doing and as a result, you are stuck at the counter for ages. There are no signs offering guidance on what needs to be removed from hand luggage. Sometimes they ask for liquids to be removed from bags (the only airport I travel to in Asia that requires this and it was never previously a requirement, despite all research now indicating this security measure is no longer required) and sometimes they don’t - in fact when passing through today, I was told to leave them in my bag and after I put my bags on the belt, the woman changed her mind! I also had a tiny cardigan on due to the fierce ac in the airport which I was made to take out and to retrieve my passport and boarding card from my hand luggage because they wanted to put them through security separately! Anyway, after a terrible experience, I asked the supervisor if there were any feedback forms I could complete and I was told no. I queried this and was told to speak to someone at information - but it was closed. Come on Changi Airport, this is not the way to be a world beating airport. I used to sing your praises and encourage people to transit through here, but not any more!