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Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 432 reviews
7/10
5 star Skytrax Rating
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10/10

"amazing efficient service"

(Australia)

People are amazing in Singapore. Only after we passed through immigration at Singapore Changi and were waiting for the flight, my wife discovered that she left her hand bag in the taxi. All her belongs except passport, including wallet which contains hundreds of Australian dollars, phone, keys were in the bag. We approached the service desk and they helped us to track down the taxi and got through to the driver. The driver found the bag and agreed to return back to the airpot. The staff managed to go outside of the controlled area and fetched the bag. The taxi driver only asked for $10 to cover the taxi fare. All done within half an hour. Amazing efficient service and amazing honesty.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"minimal queuing times"

(Philippines)

Singapore Changi is truly a wonderful airport to transit in. Traveling on SQ, we were entitled to S$20 Changi Transit Programme vouchers which my wife and I used to partly pay for the transit hotel. The room is clean, well kept with surprisingly comfortable beddings, good hot and cold water pressure and all the amenities one would expect in a standard hotel. And this at an airport. Changi is well known for its cleanliness and orderliness as well as its wide array of shopping, dining and (free) entertainment venues that even if one isn't travelling as a premium (business or first) passenger or with airline status with lounge access, one will not feel like cattle. In fact, I prefer some of the airier areas in Changi than the cramped up and claustrophobic (and sometimes noisy) airline lounges. The inter terminal skytrain works with clockwork efficiency and the terminal doesn't feel crowded at any time of day despite Singapore being a major hub. Minimal queuing times at the final security stop at the gate and the staff were polite yet professional.
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"definitely the best in the world"

(Australia)

Singapore is definitely the best airport in the world. It is super clean with lots of amazing decorations, a fish pond, free video games, massage stores, heaps of restaurants and shops, a place where you can sleep comfortably for free and relaxing music playing. Strongly recommended.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"excellent airport, very comfortable"

(Oman)

An excellent airport, very comfortable, sparkling neat even at peak periods with high passenger volume, fully WiFi covered, optimal crowd management at check points, very quick luggage delivery after arrival. At all times, our bags were always already delivered even before crossing immigration. A very green, environmentally friendly air. Despite the volume of people you never have a sense of being crowded. Again, the kids had enough to keep them busy while waiting.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"lots of entertainment zones"

(Indonesia)

Singapore Changi airport is amazing and comfortable. Lots of entertainment zones in all three terminals which are open 24 hours. The airport also has the 24 hour food and beverage services. There are lots of massage chairs around the airport. Finally, the one that I really love is the huge mall areas. The mall areas of the airport are amazing because they sell almost everything - the quality is good and the prices are quite affordable. Not to forget to mention the fast free WI-fi connection that can be enjoyed by all passengers..
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"whole experience is just seamless"

(United Kingdom)

How good can an airport get? There is absolutely nothing to fault about this airport. Arrived Terminal 3 and departed Terminal 2 on my way to Bangkok then did the reverse on my return. The whole experience is just seamless and it's the best airport I've ever been through.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"staff are extremely friendly"

(Singapore)

Singapore Changi Airport is a spacious, clean and awesome airport. It is easily accessible by public transport, and the staff are extremely friendly. There are a wide variety of shops ranging from restaurants to boutiques to tech shops. It is like a shopping haven.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"they know how to indulge passengers"

(Germany)

Changi Airport is my favorite airport and offers a good experience to all passengers. The design is very elegant and really shows first class quality. It is very clean and cozy. Staff were friendly, courteous and seemed to know how to do their job very well, albeit one slightly unpleasant experience while transiting last year. Food options were good, shopping was great, free massage seats were definitely a big plus. They just really know how to indulge passengers.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"interiors are world-class"

(India)

Singapore Changi is one of the best airports in the world - huge terminal buildings which are well connected by the skybus. Have never seen this airport crowded and plenty of options for shopping and dining. The interiors are world-class with ample of seating arrangements.
Experience At AirportTransit
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"facilities are superb"

(Indonesia)

Singapore Changi is the best airport for my opinion - huge but does not seem crowded. The facilities are superb and the staff are quite attentive. The only improvement would be the toilets which are sometimes dirty. Immigration is fast. The shopping inside is not cheap but reasonable.
Experience At AirportTransit
Date VisitMay 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes