Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 438 reviews
7/10
5 star Skytrax Rating
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1/10

"could not be brought on as carry on luggage"

(Canada)

Trip Verified | The security at the check-in to my connecting flight were atrocious. After confiscating my cuticle scissors and a mini screwdriver set from my carry on, they informed me that the two fishing rod cases in my backpack could not be brought on as carry on luggage. This was despite the fact that I just flew in with them from my departure airport and they were checked through to my arrival destination. After waiting 15 mins for a “supervisor” to show up, I had to leave my rods with security and bring an airline rep back to agree to check my fragile and expensive rods in as cargo.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"bad experience dealing with the staff"

(India)

Not Verified | There is extreme mismanagement among the airport staff. The way airport is designed is misleading for the passengers. There are no active associates available at the gates to assist us during the transit. During onboarding, the airport staff were rude and disrespectful to the passengers as many were unaware that the boarding passes had to be collected at the transfer desk unlike other airports where the boarding passes are issued at the gates for transit passengers. Overall, it was a very bad experience dealing with the staff.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“ordinary and annoying place to be”

(Singapore)

Trip Verified | It never ceases to amaze me that Changi continues to be voted as the best airport in the world. On the face of it Changi can be a pleasant airport to use. However once you factor in all the illogical rules and regulations plus the appalling signage (actually Singapore in general excels at diabolically stupid signs everywhere, or the opposite, a total lack of signs) the complete lack of staff empathy when anything goes wrong, which is way more often than they would have you believe, it is really a quite ordinary and annoying place to be.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Very neat and clean airport"

(Bangladesh)

Trip Verified | In terms of inside beautification, greenery, ambience and comfort this airport is one of the best ones. Nonetheless, this airport is a typical Asian airport in terms of the rude behavior of the staffs, security check and long queue. Very neat and clean airport with taxi, grab and other public transportation facilities. Good wifi service. Varieties of shopping facilities and restaurants are available.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Terminal 2 is dark and dingy"

(Australia)

Not Verified | The airport is very overrated, especially Terminal 2, which is dark and dingy and does not have a welcoming feel. The customs staff who do the security screening for you at the gate before you board your flight are extremely rude. One of the security personnel was sarcastic and surly. The other security man was extremely rude to me as well. It's a shame that a so-called 'best airport in the world' has such rude and surly staff.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

“by far my favourite airport”

(United Kingdom)

Not Verified | I travel between the UK and Australia regularly and this is by far my favourite airport. Spotless, excellent facilities, helpful staff, quiet serene environment (yes, in an airport!) and if you happen to be here for a while, there are plenty of nice distractions including a butterfly garden and places to rest, shop, or relax in comfort. Highly recommend transiting here rather than Dubai for example.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"couldn’t have been more helpful"

(United Kingdom)

Not Verified | Foolishly left a small piece of hand luggage on the aircraft. Airport staff couldn’t have been more helpful. Bag found and handed back to me by a very nice police officer at my departure gate for next flight.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Very poor"

(United Kingdom)

Trip Verified | Delayed on plane after landing. Luggage delayed. Very long taxi queue. Whole process expected to be a minimum of 3 hours! It is now 3am. Very poor. Come on Changi.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
3/10

"terminal 4 provides the bare minimum"

(Canada)

Trip Verified |   Terminal 4 is terribly configured and planned compared to the other terminals in this airport. While the other terminals have lots of amenities and convenient transportation, terminal 4 provides the bare minimum. The airport itself is nicely decorated and has a nice interior. Arrival and immigration process was automated but made it even more inefficient. Many passengers were stuck at the machines, creating long line ups. The machines were slow to respond and load, even compared to older machines in other airports. To take the mrt or access other terminals, you have to take a shuttle bus, which is very inconvenient for passengers with big luggages, strollers, and wheelchair. Overall terminal 4 is a disappointment compared to my previous experiences at the other terminals in Changi. Would not recommend using T4. Surprised that some full service airlines have relocated here.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The queuing time was long"

(Malaysia)

Not Verified | I transit at Changi Airport for my flight from Hanede to Kuala Lumpur on the 16 Nov 2023. Time of the flight 7.10am at Terminal 2 gate E2. I need to undergo a security check at before boarding. I was asked to remove my jacket and my shoes for scanning purpose. After the scanning process I took my jacket and shoes aside to put on but the Civil Aviation Staff at the airport yell at me telling me that I should not remove the tray from the belt and I should just put on my jacket and my shoes at the belt area. I was concerned that I block others way so I stand aside. There is no place to sit down to put on the shoes after the scanning process and there is no instruction stated that we are not allowed to remove the tray from the belt. The queuing time was long and there is no special lane available for business class traveler.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no