Siem Reap Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 46 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Siem Reap Airport customer review

(Japan)

I've used this airport several times and they usually manage to keep it pretty clean and the staff are fairly attentive. Filling out your visa forms on the plane will speed up the process when you arrive. Reports of immigration officials asking for "tips" have been on the increase (do not tip them!) as have reports of people with fake e-visas. (The e-visa site is occasionally being hacked into and it can be difficult to tell if you have been issued the real thing) If your e-visa is not the real thing you will have to line up again and pay $20 for a VOA (visa on arrival).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Siem Reap Airport customer review

(France)

Overall a convenient and clean airport with a more than reasonable shopping and seating offer. A lot of paperwork upon arrival though and queues can be lengthy both at arrival and departure at passport control.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Siem Reap Airport customer review

Small airport with few gates. Close to town. Quick in (passport control) and out (security). Wide range of services for such a small place but only one vendor of each (except food) so no selection.
no
4/10

Siem Reap Airport customer review

Well built and very clean. Close to town. Easy check in when you depart and easy customs checks when you arrive. No lines at security. Has all the services needed (but only one choice of vendors due to the airports small size). Lots of smiles from the staff.
no
5/10

Siem Reap Airport customer review

The whole place look more like a resort more then an airport! The architecture is done in a pleasant traditional Cambodian style very inviting and the interior is surprising modern! It really give visitors a very good impression of Cambodia! When flying off do remember to set a side us$25 for the airport tax. The transit area was a bit small but it has a nice cafe gift shops duty free shops a decent bookshop and even a foot massage shop! The price are higher than those in town but it is better then nothing and I have seen 1st world countries big airports transit area who is worse than Siem Reap airport.
Terminal Cleanliness N/A
no
4/10

Siem Reap Airport customer review

Check-in counters well enough to cope the peaks (saw some B767s charters on runway) immigration just after check-in. Security do not care about liquids (opposite to Thailand) so you may bring your own as much as needed. Nice but pricey (compared to local market) souvenir shop also not cheap cafe with good variety of snacks. Old fashioned view to tarmac and walk to the airplane will make you feel fine despite the 25 USD departure tax (but frankly you'd pay much more on most odd places). Maybe if they could open some courtyard grass that one may sit down and have his drink.
no
4/10

Siem Reap Airport customer review

I almost gave this 5 stars. A very good experience in and out. It is small but with a reasonable choice in shops and a restaurant. The Cambodians want people to visit their country and are keen to please. The airport is new and in very good condition. Use the e-Visa service before arriving to save yourself one queue. There is a $25 departure tax.
no
4/10

Siem Reap Airport customer review

Found this airport to be very simple small and basic but had it's own unique characteristic. Arrival/Departure hall very simple but elegant. A nice variety of food/coffee/sundries outside the gates. And some very nice shops after security which make my wallet dry. On passport control make sure you get your arrival card/custom clearance card ready as the queue to clear passport/custom quite long and take times but if you ready then it was breeze.
no
5/10

Siem Reap Airport customer review

A Modern well functioning airport. As a group of 23 arrived all with "visa-on-arrival" including filling the visa application form payment of visa passport control and customs clearance we were all outside the airport in 15 minutes. Polite friendly and efficient staff including the officials. Sufficient variety and numbers of taxfree outlets.
no
4/10

Siem Reap Airport customer review

Very pleasant surprise. Small but very nice airport (nice architecture clean). Clean toilets lots of shops in departure area short walk (50 meters) to/from airplane. Visa-on-arrival process still soviet-style with 8 persons in a row processing your visa but reasonably fast. If you don't have a passport photo on hand (who has?) they will charge you additional 2 USD on top of the 20 USD for the visa. Immigration was smooth for me but some of my friends (Nigerian and Pakistani) got interrogated for 15 minutes. Nothing bad but surely annoying. On the other hand they told me they are used to it as this happens at most airports if you travel on these types of passports. Check-in with Jetstar very smooth no problems at all and process now streamlined so no running around required. But the $25 'get out of Cambodia tax' is just a rip-off. But again this is probably to support the budget airlines so they can keep their ticket prices low and you get stung only when at the airport when it's too late. Be careful at the security check and put all your belongings inside a bag (e.g. backpack). My friends had heard stories about mobile phones being stolen by security personnel when they just put it in regular bowl to scan. Not sure if this story is true but better be safe than sorry. Overall I was quite impressed this airport is at least on a par with Phuket and way above airports like Cebu.
no