❎ Not Verified
| Let me begin by saying that what my girlfriend and I experienced on Friday March the 7th at the Siem Reap airport was so wonderful that I want to give detains as to what I mean. Let’s start with the fact that we were scheduled to fly that morning from SR to Newark Airport connecting first in Hong Kong. We arrived at the airport, checked our bags—and found our flight from Hong Kong to Newark was cancelled due to the snow storm in the NY City area near Newark. Frustrated as were, we decided we wanted to see if we could stay another day in SR. But we figured we’d never be able to get our checked luggage off the plane. Then I looked online and saw our airline, and every other one we checked, were not flying back to Newark until Sunday! That was a huge problem for us, and left us feeling semi-frantic. And that’s where the people in the terrific staff in SR terminal took over. First, one manager somehow managed to get our checked luggage off the plane to Hong Kong. Then, another staff member advised me to call the Phnom Penh office of my airline, to check and see if by any semi-miracle of a chance there was a flight available from Hong Kong to Newark sooner than Sunday. Sure enough, someone in that office was somehow able to book us on a flight out of SR on Friday instead of Sunday—which was truly a godsend for us. What a fantastic idea it turned out for us that that staff member recommended our calling the Phnom Penh office! And then, when my girlfriend became fully frantic because she couldn’t find her carry-on bag, another staff member walked around the terminal with her and eventually and fortunately was able to locate it. Let me add too that all of these airport-terminal “guardian angels” did all of this for us in a truly friendly, patient and understanding manner. We profusely expressed our gratitude to each and every “angel” — and knew upon returning we had to post this summary of our deeply appreciated experience at the SR airport. Thank you all very much again! PS: to top it off, because of all you, we were able to spend nearly two extra, terrific days in the Siam Reap area than originally planned!