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Shannon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 19 reviews
5/10
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10/10

Shannon Airport customer review

(Ireland)

Flew from SNN-PMI, 25 July. Lovely friendly airport, not too busy so security was quick. We went upstairs and had a look in the viewing gallery, its great. The food in the bar was a little slow to arrive but was definitely worth the wait. Boarding was quick and painless and we had no delay. On the return journey we arrived a few minutes early. Bit of a walk from the gate to the baggage area, but passport control and baggage collection were again nice and quick, despite another flight arriving the exact same time. I would recommend Shannon to anyone.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Shannon Airport customer review

(Ireland)

I have travelled through Shannon Airport on many occasions and find it to be really compact. Check in is quick I've never seen a large queue there. The security is also exceptionally quick and friendly. Once airside there isn't a huge amount to do. The bar staff are pleasant and friendly the duty free is large and well stocked. Overall passage through the airport is extremely quick and easy especially compared to the stress of travelling through Dublin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Shannon Airport customer review

(United Kingdom)

I flew from Manchester to JFK via Shannon airport. Our flight left Manchester on time and arrived 10 minutes early. We were informed upon arrival that our departure would be 2 hours late which we accepted. We went had a few drinks at the bar and then proceeded through US Pre-clearance. Very few facilities after pre-clearance. Eventually at 2.50 we boarded the lovely green Aer Lingus 757 and took off. This airport is a nice airport for transfers as there is few queues and nice staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Shannon Airport customer review

(United States)

We flew out of Shannon mid-day on a Wednesday on Aer Lingus to Boston. We arrived at the airport very early (the check in desk was not even open) so we were the first on our flight to check in. It was very quick and smooth but I can't say what it was like an hour later. Everyone was very friendly and helpful. The US customs went very quickly and they were even training some new personnel. The airport doesn't have the amenities of large airports but it is so much easier to navigate. I will probably lean toward Shannon on my next trip to Ireland.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Shannon Airport customer review

(United Kingdom)

Nice and quiet in winter anyway. Security appear totally bored and are the most abrasive unhelpful and rude I have ever come across. Searched through my bag and just scattered all of the contents every where leaving me to clear it all up. Bar staff and others back to normal Irish pleasantness. The building is undergoing improvements and should get better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Shannon Airport customer review

(Canada)

Recently departed Shannon after a holiday in Ireland. A pleasant enough airport that is easy to use and to get around. Check-in was quick and painless. Security was equally so. Maybe it was the time of day or perhaps it was not busy but the security process was the quickest we have ever encountered. There was an hour delay in departure (no fault of the airline or the airport) and my only complaint centres on staff's inability to control the passengers before boarding. This starts with a lounge area that is too small and staff not prepared to tell passengers to move back away from the desk and allow others access to boarding. The airport is not particularly busy so there is no excuse to have used such a small lounge. Apart from that all was fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Shannon Airport customer review

(United Kingdom)

Excellent little airport. I fly in from Uk and tend to use it for flights to USA (it is so convenient from Gatwick). It has a friendly but very thorough US Immigration and Customs check in 2.5 hours before take-off including full-preclearance. Very nice Irish immigration control officers. Bags arrive quickly. It has a smoking area airside! Security is very fast. Facilities - it's a not a busy airport so you never wait long but facilities are still good - Duty Free Shop is huge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Shannon Airport customer review

Had a very tight connection in Shannon from LGW and out to EDI. Very smooth and rapid arrival small walk from aircraft. The airport does look a bit miserable on arrival the American glory days are over. However immigration are quick and smiling. There is a good Observational Deck for enthusiasts though little to watch. Departures is modern and clean. Security was my fastest in any airport I have visited. Stay in the main area as long as you can before going of to Ryanair gates as they make you queue in a horrible dingy oblong waiting room with few seats. Overall really impressed with this airport for this visit.
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3/10

Shannon Airport customer review

SNN-CDG with Cityjet recently. There is a huge improvement in security check and new airside catering facilities. Also the bar is now open before proceeding through security check. This airport is a delight to travel through compared to Dublin.
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2/10

Shannon Airport customer review

Landside is bright and breezy - airside a delightfully nostalgic wood paneling carpeted feel. Catering is ample as is parking shopping and the linear configuration of the terminal building makes it a delight to watch planes come and go while waiting. In fact the only thing problematic about Shannon is the lask of decent full service airlines on Western European routes - these days its all Ryanair and Easyjet - Wizz and fizz. It has the oldest dutyfree area in the world - What innovation.
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