✅ Verified Review
| Shanghai Pudong is a backward, mismanaged, chaotic mess! By far one of the most frustrating airports that I have set foot in. Don't be fooled by the "world class" amenities provided by this airport, including the modern air conditioned terminals. I would assert that Pudong serves as an Urban Spectacle, with cutting edge technologies like it's Maglev train (which is admittedly very impressive), but when it comes to the passenger interface technology, this airport lags behind from it's significantly older peer, Shanghai Hongqiao. While Hongqiao has already implemented the E-Channel allowing Chinese Nationals to go through immigration in a matter of seconds, Pudong still requires that all passengers go through immigration counters. While it is nice that they do have a dedicated line for passengers rushing to catch their flights, they should still focus more on just reducing queuing times in general. This airport, or at least my airline has some protocol in how to manage delayed flights, I had a free meal because my flight was delayed for 4 hours, but it was infuriating to only be informed that right after my scheduled departure time. At the gate next to me, was a flight that was delayed for 6 hours, and looking at the departure screen, it was absolutely frightening to see that just about every plane departing from Terminal 1 was delayed. Airport staff were visibly stressed, dealing with the crowds of angry customers, being unable to provide them with any information with regards to their flights (it seems that they weren't told anything either). Considering how I was flying to Hong Kong, it would literally have been quicker to take the High Speed rail down to Guangzhou, and then take a train back to Hong Kong. In future, I will likely use Shanghai Hongqiao Airport, or the train to get to Shanghai.