✅ Verified Review
Incheon was initially a fantastic airport. However, as the airport has expanded it has failed to keep up with the needs of passengers. It is now a congested, sprawling nightmare. Departures are slowed by long queues for security. On top of that, there is no priority line. Large crowds of people make navigating the terminal difficult-you will probably hit or be hit by someone and their luggage. The Duty-Free shopping is focused on the high-end and the prices are rarely low unless you preorder online or visit an off-site Duty-Free store. Arrivals are the worst. If you're not a Korean passport holder, you may find yourself in an hour-long queue for immigration with several hundred other people. They have more stations for processing, but I've never seen them all open. This lack of staffing shows incompetence. Furthermore, on my last arrival, there were 40+ people queued in the priority line, which moved at a snail's pace. After passing immigration, the board on which to find your luggage carousel number has grown quite large; it can take minutes to find your flight among the over approximate two hundred entries. And from there, you might find yourself unlucky again and be required to walk several minutes to collect your baggage. On the plus side, the airport buses that service the airport are economical and plentiful, but it can be difficult to find your bus. With the upcoming opening of Terminal 3, Incheon will have longer queues, more crowding, and require more time to navigate. This is unacceptable and Incheon's rating should reflect that it's no longer the gem it once was.