Seattle Airport

✅ Trip Verified | Until our last trip through Seattle, I thought that Dulles was the worst possible USA port of entry. No more. SeaTac is without question the worst customs/immigration experience in the first world. There were easily a thousand arrival passengers and only 6 immigration agents. There was a queue to get into the queue to use the passport scanners, and then a further queue to get to an agent. The queues were “managed” by college sophomores who were all on their first week on the job. The offered no explanation as to why the delays were so extensive, and basically told the queues to shut up and endure it. It took 3 hours from the time we got in line to the 15-second interview with the immigration agent. I will never, repeat, never book an international arrival to Seattle.

✅ Trip Verified | I am from Seattle, but have relocated elsewhere. I travel weekly for business. There are many well run airports in the country. SeaTac is not one of them. The busing to planes is a disaster. A timely departure is rare. I am currently sitting in a queue of 15 planes to depart 30 minutes late in perfect weather. If I didn’t live here, I would avoid this airport at all cost.

Not Verified | This airport that is my home airport is just so bad especially when arriving from international travel. We were arriving from a very long flight with two small children and everything about that fact is just plain awful. There is a short walk to immigration, probably the only plus, and then the confusion begins. They won't have your stroller yet so you carry all of your luggage and small children. There is no family friendly or child friendly service. You wait in very long lines with very poor line management, changing the configuration willy nilly at will and people in the back of the line might be first ones through kind of deal. Then because their long lines are so terrible with poor customer service and direction usually your bags are out on baggage claim. Used to have to wait for that for hours but they've fixed that problem by delaying you elsewhere. Then our bag is lost and nobody knows where it is or really helps in any way. There is no convenient counter to offer assistance. Every person working there is like a free agent, not connected to the larger web. Then you wait in another line to get through baggage and when you voluntarily have one item checked out by animal control they rudely handle your stuff. Then when you finally find someone at a baggage counter and say 'hello' they don't bother looking up from their phone to say hi back and then are just so not helpful that you decide to run screaming out of this whole place and try your luck on the phone later because humans are incompetent. Lastly forget public transportation, this is also a joke. You now have to walk like a mile to the light rail without the stroller the airport lost and then get harassed by ticket enforcement for good measure. I truly and sincerely recommend skipping Seattle and i live here

Not Verified | This airport is cramped and there is nowhere to sit while waiting for a flight. I am sitting on the floor in a corridor because every seat is taken. Limited charging stations. Even worse than Logan which I did not think possible.

Not Verified | Like many of the previous reviews we found this airport the worst we have ever arrived at and we have been going to the US since 1981. When your pilot wishes everyone the best of luck on arrival you know you have problems. We landed at 1:15 p.m. from Heathrow and did not get out until 4 o'clock. By that time our pick-up had left and we had to pay again. Some people had to cradle their small children for a long time as there was very little seating. I would suggest anyone thinking of arriving here on an international flight should break their journey and go through immigration, etc somewhere else and then travel on a domestic flight. We had trouble finding our bags and the airport staff, if you could find one, were unhelpful. Immigration staff were pleasant

Not Verified | Total chaos. No instructions from employees that make any sense. Took a train within the airport. No signs, no station announcement and no hint of where your airline might be. Instructions on how to navigate through the airport were more complicated than my SAT exam. This airport, like most is run by government. And as the great Ronald Reagan said "Government is not the answer to our problems. Government is the problem".

Not Verified | Do you love mass chaos and terrible customer service? Seattle is the airport for you! None of the employees have the foggiest idea what is going on and are exceptionally rude. They clearly do not care at all about their customers or their jobs. This airport is a hot mess. Unclean, unprofessional and quite frankly unbelievable. I have experienced arrival, departure and transfer delays and confusion. Stand up job Seattle! To be honest, I wish I could give it a zero.

NotVerified | I live locally and I travel often for work. I have been in airports around the world and I can now say with confidence that SeaTac is the most poorly managed airport that I visit. I now have to account for an extra half hour (minimum) delay for both arrivals and departures. I understand growth of an area creates difficulties, but the area has experienced continuous, foreseeable growth for decades. The inability to accommodate this growth at the airport is a clear sign of poor management and this should be addressed. Top down changes are needed. Anyone in a leadership role who believes that this airport is on the right path, as busses drive people to planes, departures are delayed due to runway availability, and arrivals sit and wait for gates to open, needs to be fired and replaced by someone with a realistic view of the problems facing the airport. Solutions are needed and no new restaurant or international terminal will rectify the disaster that has become SeaTac airport.

❎ Not Verified | 2-4 trips to Asia from Seattle a year. Just an embarrassment. The way they treat our visitors is shameful. I’m from Tacoma so I’m used to being treated badly by lazy government employees, but tonight is too much. It’s getting worse by the year. And I don’t know how to fix it except to just fire people from the top down. I’m just ashamed of my American neighbors acting like this again and again.

✅ Trip Verified | Seatac is the most disgusting airport in America. The bathrooms always stink. There is never any paper towels to dry your hands and the dining options are a joke. Barefooted people are laying all over the waiting area furniture and on the filthy floors. So proud of their Starbucks and the few shopping choices are a rip-off.