Seattle Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 233 reviews
3/10
3 star Skytrax Rating
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1/10

"Horrible experience!"

(United States)

Trip Verified | We had a flight at 9.25 am on a Sunday. We arrived at the airport shortly after 7.30 am and checked a bag. Then we had to walk the length of the terminal to get in line for security, which began out in the parking lot and wound around (for at least a half hour) and up some stairs into the building. We didn't get through security until 9.10. Our boarding pass (which we received that morning) listed the wrong gate, but since we were in a rush, we didn't stop to check it. By the time we reached the correct gate, at 9.20, we were told the doors had been closed and we missed the flight. Then we had to wait another half hour in line to get the next available flight, which was an unwelcome red-eye leaving at 9.45 pm, and our checked bag is at the wrong airport. Horrible experience!
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"30 min trek to the check in counter"

(United States)

Trip Verified | Not surprised to see that there are only bad reviews of this airport...worst set up and flow of any airport I have ever been to. Seattle being such a “tech” city with so much money, one would think they could figure out how to plan a better airport. Recent multi-million dollar remodels didn’t help ...in fact I think they made it worse. Who came up with the idea to have to public transport’s last stop still be a 30 min trek to the check in counter? Is that the same person who decided to put the rental car return 2 elevators, a bus ride, and 3 escalators from the checkin desks? (Around 20 mins) No alcohol during Covid? How is that supposed to help ... we are in the middle of pandemic, a beer takes the edge off and numbs my aggressive hatred towards a stupid airport!!!
Experience At AirportArrival and Departure
Date VisitDecember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst flying experience"

(United States)

Not Verified | Absolutely the worst flying experience. Had a 7.20 am flight back to the Bay Area and was running slightly behind. Was forced to navigate across the airport (3 gates) to check by bag, and then was informed when I arrived at the gate (5 minutes before departure) that they had preemptively closed the gates 15 minutes. Didn't receive the memo. Make sure you show up at least 15 minutes prior to your scheduled departure or you may not be allowed on the plane. To top it all off, had to pay a $50 fee to change my flight. Couldn't even spare me that hassle.
Experience At AirportDeparture Only
Date VisitOctober 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"disgusted with how filthy the airport is"

(United States)

Not Verified | We are in the middle of a pandemic where masks are enforced at airports etc. Everywhere I look there are people not wearing masks. I even asked an employee of the airport to enforce the rules and ask a man close to me to put on a mask and she told me it wasn’t her job and walked away. I am disgusted with how filthy the airport is. People leave their trash all over and have no respect for others around them. Even the pilots and staff aren’t wearing masks, really setting a great example for the rest of people. To say I’m angry is an understatement.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Lots of people not wearing masks there"

(United States)

Not Verified | Please enforce the mask requirement! Today, May 18, was supposed to be the first day SEATAC required masks. Lots of people not wearing masks there - even a TSA agent. I will not go through SEATAC until I hear they are enforcing mask requirement. If SEATAC does not require masks, it will hurt Alaska Airlines.
Experience At AirportArrival and Departure
Date VisitMay 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no safety requirements"

(United States)

Trip Verified | There are no safety requirements in place during this coronavirus pandemic. At least half the people were not wearing masks - including airport personnel. There was no social distancing, and, the airport was crowded. I thought that flying in mid-May would be safer than waiting till more people flew, especially since I heard that airports and most airlines were requiring masks (if not social distancing). Only in the USA would there be no real safety regulations in place. For shame airport. Alaska Airlines was worse/as bad. They 'boasted' about their safety policy in place but it was a farce. They said masks were required but there was absolutely no enforcement, even when I complained. I hope to never fly through this airport or with this airline again. It would have been a relief if they had followed their words with real actions, but obviously they are afraid of passengers (who I agree must be not quite right to not fly with a mask), and obviously the company policy does not back them up.
Experience At AirportArrival and Departure
Date VisitMay 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Not kid friendly"

(United States)

Not Verified | Not kid friendly. We went to three different restaurants (for breakfast) and all of them turned us away because I had an 8 year old who was not old enough to drink. I’m guessing that’s a law but perhaps there could be more options. Also struggled to find family bathrooms.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"closure of all services at this terminal by 10pm is unreal"

(United States)

Not Verified | A ton of money was used to 'remodel' the N gates. I’m so annoyed and wish my airline didn’t constantly use this terminal. It’s cleaner than most, but the lack of amenities and closure of all services at this terminal by 10pm is unreal. We arrived after a 6 hour flight to find all kitchens and quick food in this terminal closed. Even the newsstand, closes at 10. There isn’t a single thing open and after 6 hours, one might like to grab a quick bite or drink or heck, even buy a new magazine. Zero options tonight. Super unfortunate and super frustrating. Sorry Seattle, I’m unsure why you can’t seem to make this place inviting and functional. Lastly, for being brand new, it’s already becoming filthy, please allocate more cleaning crews.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Friends don't let friends use Sea-Tac"

(United States)

Trip Verified | Friends don't let friends use Sea-Tac. After multiple arrivals into and departures from Seattle, all I have to say is, "What a joke!" How, oh how, does the metropolis which gave the world Microsoft, Amazon and Starbucks, and served as the setting for the classy '90s sitcom "Frasier," manage to have an airport that would shame Satan himself? It's almost as bad as LAX. Staff aren't so much rude, as they are "aggressively passive-aggressive" - pushy and aloof, but polite the whole time they're doing it. The passengers indeed can actually seem rather hostile, perhaps because they're crammed like sardines in an old, outdated, small, dingy, filthy airport that always seems to be under construction without any tangible progress in modernization. There is no logical connectivity between the terminals, whether you're relying on signage or the inter-terminal tram. I mean, isn't the purpose of a tram to logically piece the airport together? The floors don't look like they've been cleaned since 1987. The restrooms, unkempt sometimes. Delays in arriving to, and departing from, the gate are common, because this airport has had a dramatic spike in flights without any accompanying increase in people-handling and gate capacities. If you have to visit the Pacific Northwest, fly into Portland, OR or Bellingham, WA in the US, or Victoria, BC or Vancouver, BC in Canada (though Canadian immigration and customs aren't exactly any more pleasant than their American counterparts).
Experience At AirportTransit
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"one of my least favorite airports"

(United States)

Trip Verified | Has become one of my least favorite airports. Overcrowded, never can arrive or depart on time due to gate shortages, most restaurants are closed for remodeling, bathrooms are dingy and gross. Seattle is dying.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no