Santorini Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
2/10
No Skytrax Rating
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1/10

"a disgrace to a beautiful island"

(Ireland)

Arrived at Santorini Airport to find the queue for security out the door and around the side of the airport. Took almost 2 hours to get in the door only to find 1 security gate open. A group of older women who were in front of us proceeded to skip half the queue. I alerted a female staff member who informed me "it is not her problem" and to "ignore them". To make matters worse, my flight was to leave at 11:15pm and at 11:05pm I was still in the queue with about 50 people ahead. A male staff member seemed to be the only person with a bit of sense. He organised the insane queue, and gathered all passengers all in a pleasent manner. Overall, I have never experienced worse treatment in all of my travels. Such a disgrace to a beautiful island.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"2 hours of chaos"

(Denmark)

Santorini airport is chaotic. Our arrival and the bus transfer from the plane was ok, but the number of toilets in the baggage area was not. Only 2 for women - no hand soap, no paper towels nor drying devices available. Leaving two weeks later we arrived 2 hours prior to departure. In other airports this should leave adequate time for relaxing / shopping before boarding. But in the end there was absolutely no time for such extravagances. We queued outside the building in the cold, strong evening wind to go inside in small groups to have our luggage weighed and registered. 2 desks were open for this procedure, our travel reps collected the passports handing them to the persons at the desk. Then each passenger had to carry the checked-in luggage to another belt, supervised by 1 man, where the luggage was scanned. To queue for the security check we had to go outside the building again. This meant we had to cross through the queue of new passengers waiting to go in and having their luggage weighed etc. We queued again in the cold wind for security check. As we were waiting in the queue for security check, we noticed a board above one of the gates announcing our plane was boarding. We hurried naturally through the massive crowd after security check to get to the gate. Make sure you are ready for 2 hours of chaos before you book any holidays in the islands of wonderful Santorini.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"the most sub-standard airport"

(United Kingdom)

It's ironic that Santorini, a beacon of opulence and luxury, has the most sub-standard airport I've ever been to. The staff were rude, facilities disgusting (the toilets were worse than a campsite and stunk out the airport), and organisation bad even for greek standards. We were forced to wait in line for security (which locals just jumped over and walked through), for 40 minutes because the airport was 'full' - they had however failed to open any of the waiting areas. What transpired was a large group of people crammed into a tiny area, with the smell of sewerage lingering through. Not a great way to end your trip.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"away within 15 minutes"

(United Kingdom)

Arrived on Ryanair from Athens on a day trip, we only had hand baggage. We picked up a rental car and were away within 15 minutes. Returned to Athens in the evening on Aegean. Small airport only opens for a couple of hours prior to flight departures. Checked in on line so no problems .Security was very poor, airport staff including the lady from the cafe wondered landside to airside with no scans or checks of any kind. Toilets very poor, broken locks, no lights in one, the only one to be acceptable in departures was the ladies. I would not like to use this airport on a busy, hot summers day.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"departure was atrocious"

(United Kingdom)

The arrival went reasonably well. The departure was atrocious. The other reviewers really aren't wrong - it was absolute chaos. We were queing outside in long queues for about 30 mins, then let in by our Thomson rep 6 at a time, another queue to have your luggage weighed whilst people are crammed in and pushing past you, then yet another queue to hand your luggage in to be x-rayed (thank goodness for the Thomson rep who was loading everyone's cases for them due to lack of airport staff). Then finally crammed into the passport/boarding area like sardines. No one knew what was happening. One person checking about 400 peoples passport's. If it wasn't for the Thomsons rep callling out for boarding - we would still be there crammed in. This spoilt a beautiful holiday to a lovely island.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"destroys the enjoyment of the holiday"

(United Kingdom)

Absolute chaos. Long, long queues. Aegean Airlines broke into a queue that had been waiting for more than 30 minutes to ensure their passengers shortcut the wait even though the queueing passengers flights left earlier. Beautiful island but the chaos of the airport destroys the enjoyment of the holiday.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"don't expect much here"

(United Kingdom)

Don't expect much here. It is tiny with very limited services. I had read horrific reviews so didn't get there too early. Don't. It depends how many flights are taking off when you check-in. Aegean flight's were queueing outside. None for mine. 3kgs overweight no problem. You then take case to put through scanner. A couple of shops and duty free downstairs. Limited room or seating. Go upstairs to cafe bar with outside seated terrace, watch your plane land, empty out, then head for departures. All bussed 2 mins away.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

Santorini Airport customer review

(Greece)

Small airport with not many shops. The staff were unprofessional. A lot of delays for such a crowded airport. One person was trying to clean the departure area.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Santorini Airport customer review

(United Kingdom)

Have experienced small airports, none compare to this one. We arrived at the airport almost 3 hours prior to our scheduled flight time with Thomas Cook. There were already two very long queues outside for our flight and a Thomson flight. We were coralled round an area outside which was only partly shaded from the scorching sun so a very uncomfortable wait. Queue finally started to move after around 40 mins but took another 30 mins just to get to the airport door. Check in was painfully slow even though there were at least five check in desks operating. Once checked in we joined another queue to pass the cases through the x-ray machine, this took around another 15 mins. The worst was yet to come when we then had to join yet another queue for security. This snaked outside the airport and was about five to six people deep in places! We shuffled along in this queue for almost an hour, two security staff operating one belt and scanner, where totally unconcerned about any alarms that were being activated as passengers struggled through. Beyond this was passport control and boarding gates which we couldn't get near because of the sheer volume of people. After standing for another 30 mins jammed in like sardines we became aware if another female passenger shouting that passengers for the Thomas Cook flight needed to board immediately! At no point were there any announcements from airport staff, in fact we couldn't see any staff anywhere! We had to push our way through the football crowd to get to the boarding gates, never even saw passport control! The airport is woefully inadequate to deal with the amount of passengers departing and dangerously understaffed, security is non-existent. As a final insult we were then delayed an hour after boarding as the ground staff had made a mistake in counting the cases being loaded on to the plane! Santorini is an amazing island and this was such a sad and dissapointing way to leave it! Passenger safety at tis airport needs to be addressed as a matter of urgency.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Food Beverages N/A
no
1/10

Santorini Airport customer review

(United Kingdom)

We have never visited such a chaotic airport. We had to queue up outside and wait to be called to check in, then put our luggage onto a belt to be x-rayed, doubt if the person in charge was even looking at the screen. Because the departure area is so small our tour operator advised us to sit in one of the cafes and wait to be called for our flight. Next came the security check, once again chaos. When my husband went through the arch the bleepers went off (always happens, he as had both knees replaced) nobody bothered to frisk him or anybody else who had the bleepers go off, the staff where to busy talking. All this happened a few days after the Tunisia incident when we expected security to be very tight. Next the holding area where the exit gate to the plane was, well not big enough, packed in like sardines.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
no