Santorini Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
2/10
No Skytrax Rating
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2/10

"not a better experience"

(United Kingdom)

Not Verified | Our Easyjet flight to Manchester due to depart 20.30 was delayed almost 3 hours. Although other delayed flights were advised on the airport screens, ours was not. I presume that delays are communicated to airports as other delayed planes, including Easyjet, were advised. Airport staff did not know. Check in staff who may have known did not advise. SO we spent 3 hours we didn't need to in a crowded airport. Catering was fine and not too overpriced. Duty Free used to be cheap but not anymore. I have flown out of Santorini 3 times. The time before it was dirty with blocked toilets and rubbish everywhere. Now it is a better building but not a better experience. The time before that I was allowed to leave the departure gate to spend my Drachmas on a final couple of cans of beer. Returning the officer had left so i walked around the metal detector to avoid setting it off. I love Greece. Not so much Greek airports.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Appalling treatment of passengers"

(Ireland)

Trip Verified | Appalling treatment of passengers, rude staff, and very few staff to ask for help. Poor communication around boarding and check-in information. We queued for over 40 Mins to be told we were too early for checking in, despite the board initially advising that we could go to the desk. We did meet one friendly staff member who tried to help us with bus information which unfortunately was completely wrong! Airport is not equipped to deal with the volume of passengers.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"Very poor service"

(United Kingdom)

Not Verified | Very poor service. Apparently all the shiny clean coffee machines are ‘finished’! Both in the main departure hall and past Passport control. If you don’t want to provide facilities don’t pretend. If your staff are just hoping for a quick getaway after the flight has left get better staff!
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"We expected better"

(Canada)

Not Verified | 3rd world conditions. Departures involve a stampede for a standing place on a bus which takes you 30-100 yards to a plane you could have easily walked to. No boarding by row or zone. We expected better on an island like Santorini. Arrival is similar, you take a 30 yard bus ride from the plane to a long set of steps which you climb, only go down another set of steps 20 seconds later. Police at the airport were actually very good and act more like airport information officers than law enforcement. It’s the only way in if you’re flying. Just don’t have any high expectations.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This was really, really horrible"

(United States)

Trip Verified | Frankly in shock after going through this airport. 1,000 times better to ferry to Athens instead and take a flight from there. Airport authorities screaming at passengers to get on the plane, pulling people out of line to charge them arbitrary amounts, for additional baggage fees that has happened at no other airport with the same airline, and then denying that the fees were paid and demanding money again. People were sitting next to the bathroom, on the floor, in the stairwell, crammed into the upstairs patio because there are no chairs anywhere else. The bathrooms had no toilet paper or soap. This was really, really horrible.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst experience I ever had"

(United Kingdom)

Trip Verified | Very rude security staff who treat visitors in an unbelievably rude manner! They are the Face ID Santorini as they are the first line that visitors talk to and interact with. However, they completely ruined the reputation of Santorini and greek people! The worst experience I ever had, please avoid this airport completely!
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"cannot cope with number of visitors"

(United Kingdom)

Trip Verified | This tiny airport cannot cope with the number of visitors that come to the island. For our departure all standing room in the terminal (upstairs & downstairs) was taken up, with people also sitting on the floors and stairs. A roving customer service person was diligently telling people to delete pictures of the crowds (and then checking that they had). I was told it was so American tourists don’t see it on social media. A new terminal is being built but is only scheduled to open in 2021. Though the island is beautiful and we enjoyed our stay, perhaps wait till then if you don’t want to suffer.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"it's still awful"

(United Kingdom)

Trip Verified | The airport looks to be having work done. In the meantime it's still awful. They just move you around now instead of keeping you held at the gate in a small room. Some flights were delayed and the airport couldn't handle it.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"disorganised chaos"

(Australia)

Trip Verified | It’s a shame that the airport is the last thing you see of what is an amazing island. We didn’t have too many issues other than the disorganised chaos that seems to be he normal state of affairs here. However when passing through the X-ray our baggage was flagged for further inspection - which is totally understandable. What isn’t understandable was the blatant and invasive search that the attendant then performed. We asked what he was looking for only to be responded by grunts and dismissive hand gestures. By the end our baggage was completely deconstructed, including my wife’s underwear, all over the counter for all to see. We were then told to move on quickly without enough time to at least try and clean up the mess this guy just created. What a sham.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"Big thumbs up"

(Slovakia)

Not Verified | I would like to say a big thank you in a name of all pregnant ladies, because at my last visit at the airport the staff of the Santorini Airport took a big care of us, giving us priority at check-in and throughout the whole airport process. Big thumbs up! I never experienced such a good customer service even though yes, there are not too many facilities to sit down or wait, but this is a small airport. So keep going!
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
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