Santorini Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 21 reviews
2/10
No Skytrax Rating
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2/10

Santorini Airport customer review

Review by (Greece)

Small airport with not many shops. The staff were unprofessional. A lot of delays for such a crowded airport. One person was trying to clean the departure area.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Santorini Airport customer review

Review by (United Kingdom)

Have experienced small airports, none compare to this one. We arrived at the airport almost 3 hours prior to our scheduled flight time with Thomas Cook. There were already two very long queues outside for our flight and a Thomson flight. We were coralled round an area outside which was only partly shaded from the scorching sun so a very uncomfortable wait. Queue finally started to move after around 40 mins but took another 30 mins just to get to the airport door. Check in was painfully slow even though there were at least five check in desks operating. Once checked in we joined another queue to pass the cases through the x-ray machine, this took around another 15 mins. The worst was yet to come when we then had to join yet another queue for security. This snaked outside the airport and was about five to six people deep in places! We shuffled along in this queue for almost an hour, two security staff operating one belt and scanner, where totally unconcerned about any alarms that were being activated as passengers struggled through. Beyond this was passport control and boarding gates which we couldn't get near because of the sheer volume of people. After standing for another 30 mins jammed in like sardines we became aware if another female passenger shouting that passengers for the Thomas Cook flight needed to board immediately! At no point were there any announcements from airport staff, in fact we couldn't see any staff anywhere! We had to push our way through the football crowd to get to the boarding gates, never even saw passport control! The airport is woefully inadequate to deal with the amount of passengers departing and dangerously understaffed, security is non-existent. As a final insult we were then delayed an hour after boarding as the ground staff had made a mistake in counting the cases being loaded on to the plane! Santorini is an amazing island and this was such a sad and dissapointing way to leave it! Passenger safety at tis airport needs to be addressed as a matter of urgency.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Food Beverages N/A
no
1/10

Santorini Airport customer review

Review by (United Kingdom)

We have never visited such a chaotic airport. We had to queue up outside and wait to be called to check in, then put our luggage onto a belt to be x-rayed, doubt if the person in charge was even looking at the screen. Because the departure area is so small our tour operator advised us to sit in one of the cafes and wait to be called for our flight. Next came the security check, once again chaos. When my husband went through the arch the bleepers went off (always happens, he as had both knees replaced) nobody bothered to frisk him or anybody else who had the bleepers go off, the staff where to busy talking. All this happened a few days after the Tunisia incident when we expected security to be very tight. Next the holding area where the exit gate to the plane was, well not big enough, packed in like sardines.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
no
na

Santorini Airport customer review

Review by (Australia)

I can tolerate small airports but the Duty Free shop sold us alcohol in an unsealed bag. We didn't give it a thought until arriving in Athens to transfer to an international flight and the customs people said we couldn't take it through even though the bottles themselves were unopened we had the receipt and had only bought it an hour earlier! Not customs fault they were following the rules and were very sympathetic. Luckily we had time to go back through passport control (much to the ire of the officials) re-pack our carry-ons and check one of them containing the alcohol in as checked luggage. Very poor. The Duty Free Shops should know the rules and abide by them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Santorini Airport customer review

Review by (United States)

Horrible customer service. No wifi. Employees seemed to have no idea what was going on. Terrible last impression of a lovely island.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Santorini Airport customer review

Review by (Taiwan)

Arrived at 6.20 am and bus to Fira is waiting just outside (Don't know it's a coincidence or a scheduled for the flight). The staff of security check kept using his mobile and not looking at his screen. Departure waiting area was very crowded.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Santorini Airport customer review

Review by (United Kingdom)

Travelled through Santorini Airport on 15th August to go to London Gatwick with EasyJet. It was like travelling in a developing country! Utter chaos. We arrived at the recommended two hours prior to departure only to find that we couldn't drop our bags as the flight wasn't yet open. The female staff were rude and clearly not well versed in customer service. Airport felt dirty especially the loos. As we were travelling with two young children we expected to be called to board the plane after speedy boarders but were not. A not very pleasant end to an amazing holiday on the island. Last impression of Santorini was not great thanks to the airport. Such a shame.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Santorini Airport customer review

Review by (United Kingdom)

I recently had the misfortune to pass through this airport and what every other reviewer has said is true this has to be the worst airport in Europe and possibly the world. Santorini is a beautiful island with some of the most beautiful views but I wouldn't go back there purely because the airport is such a shambles it spoils your holiday. There are very little facilities the toilets are disgusting I stood in a departure hall which was packed with people filling 2 flights its hot sweaty and chaotic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Santorini Airport customer review

Review by (United States)

We were lucky enough to visit the airport when it wasn't overly crowded but it was still a terrible experience. Small hot and very very smelly (the toilets are gross and are nearby everywhere you would sit because it'd so small). The upstairs area was much better but filled with smokers. If you can tolerate smoke I advise you to wait upstairs for your flight as it's much nicer. Still all of this would be OK and I would have forgiven it all (after all you are on a small island) but the security process was awful. There was one guy running the security line. He looked about 20 years old and was texting on his phone the whole time as people shoved their bags through and walked through the X-ray machine. He was not paying attention not to the bags going through the machine nor to the people walking through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Santorini Airport customer review

Review by (United Kingdom)

Absolute chaos. This airport would seem to have had no investment for years and is clearly totally inadequate to deal with the number of passengers passing through it at peak times. Queues at the check in desks (if are even able to locate the right desk the television screens when we were there only showed the desks to go to for flights that had already left) crisscross with queues for putting your own checked-in hold luggage through X-ray and security screening (which appears alarmingly laid back). Once airside you must keep your wits about you and remember to join another long queue snaking though the hopelessly congested seating area to go through passport control. If you have the nerve delay going through here till the last moment as there are absolutely no facilities on the other side. In all airside "boasts" a cafe upstairs with outdoor seating and shabby strained toilet facilities. There is a shop downstairs but even if I'd wanted to look round it it was unreachable due to the masses of people. In summary an airport understaffed and in dire need of modernisation. I have travelled through third world airports which put this to shame. It is hard to credit that this an International Airport in a European country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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