San Jose Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 31 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

"criminal price of food inside the terminal"

(Costa Rica)

Verified Review | San Jose is a small but plucky, tidy and efficient airport, marred by a couple of flaws and bottlenecks. It is modern and adequate for the passenger flow except Upon departing, the early morning flights (6 to 7.30) cause the security line to grow enormously, though it is processed in the most efficient way. While more and more airlines have switched to include the departure tax, the line can still be huge and at some points of the day it's poorly staffed. Upon arrivals, there is a critical rush hour at noon where several flights from the US, Mexico and Central America arrive at the same time, causing immigration lines up to 2 hours. Other than that, immigration is usually quick and baggage claim is very efficient (around 5-10 minutes). Customs clearance is also very quick. The other topic is the criminal price of the food inside the terminal. Costa Rica is an expensive country, but it goes to cringe worthy levels where you pay $6 for one Cinnabon roll (you pay $3 in CLT), $11-$15 for a burger with fries and refreshment. You seriously need to come with some food in your stomach (especially if you fly in the early morning flights). Another uncomfortable point is that there is no arrivals hall per se, and once you cross customs you'll be literally thrown to the street.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"gotten much better over the years"

(United States)

Juan Santamaría International Airport has gotten much better over the years. Clean and modern. The arrival process - customs and immigration - are as smooth as they can be. Departures are easy too, they could do better with the Exit Tax process - long lines and no where to fill out the forms (I understand some airlines will start allowing you to pay in advance which is excellent.) The food inside the terminal is ridiculously expensive - I paid $9.50 for a fast food breakfast sandwich. I still don't understand why they have to check each carry-on bag again at the gate when we were just screened and x-rayed going through security. It just slows the boarding process down.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

San Jose Airport customer review

(Costa Rica)

Check in and security very fast and efficient but then you hit the overpriced shops and the limited and expensive catering options. They should let the cafe outside arrivals take over a spot inside they offer decent food at good prices. The place is clean the staff are pleasant and helpful but it doesn't make up for the over priced shops and the limited choice of food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

San Jose Airport customer review

(United Kingdom)

Used airport twice this month (Feb) other then being a bit short on eating places and those open were expensive passport check and luggage presented quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

San Jose Airport customer review

(United Kingdom)

Used this airport several times over the past decade at various times of the day and on long and short haul flights. A small pleasant airport where it is usually possible to find a quiet corner. Staff are helpful and usually smile. 'Dining' is American fast food variety and expensive. Pay the $26 departure tax in advance at your hotel. Avoid the post-security shopping as the prices are high.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

San Jose Airport customer review

(Brazil)

SJO is a very modern airport immigration is friendly but asks to see all your papers come prepared if you do not hold your tickets carpeted floor free wifi Internet expensive gift shops and food carts taxi fare is high 20 usd for a 15 minutes drive before checking in you must pay departure tax it now costs 30 usd you can pay with credit card overall good experience I will be back in the summer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

San Jose Airport customer review

(Costa Rica)

Airport was quite easy to navigate. Exit tax is still $26 +$2 (fee for them to check your bags). I used my credit card and it goes through as a cash advance. There is no longer a smoking lounge if you want to smoke you need to do it outside before you even enter the airport. As for restaurants I hardly saw anything in the main terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

San Jose Airport customer review

(United States)

Not a bad airport. Flew out of Terminal A with American Airlines. I thought Terminal B was nicer than Terminal A. Plenty of places to eat and view the runway. My only complaint was the longish wait at security. Other than that San Jose is a very functional airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

San Jose Airport customer review

(United States)

I was horrified to discover that the restaurants consist only of U.S. fast food. Other than coffee and I am thankful to Cafe Britt for that there is not a morsel of Costa Rican food available in the airport unless you include the Burger King typical breakfast. Not only that the food is poor quality and more expensive than it would be in the States. $29 for two small sandwiches a bowl of soup and two soft drinks is outrageous. There are several Costa Rican food chains that would be better quality and give a much better impression of the country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

San Jose Airport customer review

(United Kingdom)

Small modern clean airport with very efficient check-in and thorough friendly security lines. Decent tourist/souvenir shop post security as well. Great views of runways and adjacent mountains whilst waiting for flight. Food normal airport fare but coffee good - as it should be in Costa Rica!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 30 Reviews