San Jose Airport

Customer Reviews

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Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 34 reviews
5/10
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7/10

San Jose Airport customer review

Review by (Costa Rica) 13th May 2015

Check in and security very fast and efficient but then you hit the overpriced shops and the limited and expensive catering options. They should let the cafe outside arrivals take over a spot inside they offer decent food at good prices. The place is clean the staff are pleasant and helpful but it doesn't make up for the over priced shops and the limited choice of food.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
5/10

San Jose Airport customer review

Review by (United States) 27th March 2013

I have been both a traveller and also a person picking up a traveller from SJC. Being a passenger the SJC airport is nice and updated. The only bad thing is the length of walk of certain terminals and terminal to baggage claim. It can be a bit far depending if you're terminal is the farthest from baggage claim. Now as a person picking up a traveller from SJC. From terminal A it is fine given departures are on the right side and pick ups from baggage is from the left side - not much of a bottle neck affect. However from terminal B it is terrible. The departures are on the right and right after is baggage claim therefore causing bottle neck affect. Did the architects not see this would happen? The baggage claim area should be further down or same as terminal A on the other side therefore not causing much traffic!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
7/10

San Jose Airport customer review

Review by (United Kingdom) 26th February 2013

Used airport twice this month (Feb) other then being a bit short on eating places and those open were expensive passport check and luggage presented quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
0/10

San Jose Airport customer review

Review by (United States) 3rd January 2013

Terminal B hideous for elderly. Walk from Southwest to Baggage - no moving sidewalks no electric carts visible.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
7/10

San Jose Airport customer review

Review by (United States) 13th September 2012

The new terminal B is quite nice but the walk from check-in to boarding is long with no other way to get from one to the other. There are excellent places to eat and shop. It is much closer to fly into or out of SJC than SFO and Oak. The airport does need more non-stop cross country flights and international flights too.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
7/10

San Jose Airport customer review

Review by (United Kingdom) 24th August 2012

Used this airport several times over the past decade at various times of the day and on long and short haul flights. A small pleasant airport where it is usually possible to find a quiet corner. Staff are helpful and usually smile. 'Dining' is American fast food variety and expensive. Pay the $26 departure tax in advance at your hotel. Avoid the post-security shopping as the prices are high.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
1/10

San Jose Airport customer review

Review by (United States) 21st August 2012

The airport was recently remodelled to upgrade restaurants and services inside the airport. However the baggage claim and rental car location was poorly designed. If you are flying Delta the baggage claim is one direction and the rental car pickup location is the extreme opposite direction. It is approximately a mile walk (with luggage!) from the gate to the rental car pickup location. In addition there are an inadequate number of busses that pickup up passengers resulting in delays upward of 10 to 20 minutes. Then the rental car centre has the rental car counters spread out against the wall of the facility while the cars are on the floors above. The only access to the cars are elevators on the opposite side of the terminal. If you are a senior citizen or someone having difficulty walking long distances avoid this terminal at all cost.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
8/10

San Jose Airport customer review

Review by (Brazil) 10th May 2012

SJO is a very modern airport immigration is friendly but asks to see all your papers come prepared if you do not hold your tickets carpeted floor free wifi Internet expensive gift shops and food carts taxi fare is high 20 usd for a 15 minutes drive before checking in you must pay departure tax it now costs 30 usd you can pay with credit card overall good experience I will be back in the summer.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
7/10

San Jose Airport customer review

Review by (Costa Rica) 1st May 2012

Airport was quite easy to navigate. Exit tax is still $26 +$2 (fee for them to check your bags). I used my credit card and it goes through as a cash advance. There is no longer a smoking lounge if you want to smoke you need to do it outside before you even enter the airport. As for restaurants I hardly saw anything in the main terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
8/10

San Jose Airport customer review

Review by (United States) 20th February 2012

Not a bad airport. Flew out of Terminal A with American Airlines. I thought Terminal B was nicer than Terminal A. Plenty of places to eat and view the runway. My only complaint was the longish wait at security. Other than that San Jose is a very functional airport.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
1 to 10 of 34 Reviews