San Francisco Airport

✅ Trip Verified | The airport is clean and tidy however I had to queue for over 2 hours to go through immigration control which is far too long. There were only between 2 and 3 immigration officers on the desks with room for at least 20. This was a long haul flight and my chauffeur was also kept waiting then for 2.5 hours due to this delay. The Delta business lounge was completely full and was being shaken continuously by something on the roof very loudly. It was also extremely hot. Not a pleasant experience and one i'll try to avoid in the future. For a $10,000 ticket this is not really good enough.

✅ Trip Verified | Further to my review headed "nowhere near as bad as I was expecting" published 31 July I want to expand on one remark. When the flight was called it was indeed a scrum - people milling everywhere in no apparent order. The Priority Lane was not accessible without pushing through the crowds (we flew Business Class and were presumably Priority), and announcements were completely inaudible. There must be a better way to organise boarding than this. Apart from this, we found the airport OK, but then again we did have access to a Lounge.

Not Verified | Let me make this short and to the point. I am done with flying in and out of San Francisco because it is unreliable. Flights are delayed and often cancelled by the SFO air traffic control because the airport cannot handle the flights scheduled. If it were a weather issue I would be forgiving but it is not. My departing flight was cancelled so I had to reschedule and fly out of Oakland. When I returned my flight was delayed due to construction and one of the runways was closed. Really! You mean to tell me that with the planned construction there was no pre thought on affecting runway access. It is not just construction, with SFO there is always some excuse why a flight is delayed or cancelled. I am done! There are other choices: Oakland and now San Jose. I have been delayed and cancelled for the last time SFO. Adios!

✅ Trip Verified | Used San Francisco to depart on July 23. To be honest we found the airport perfectly OK (bearing in mind some of the reviews) but we only used it for departure. Travelled in by BART train from Pioneer - very easy journey even with luggage as the train terminated at International A - and about 3 minutes walk from the BA check in desks. Couldn't be easier. Checked in and got Pre TSA screened which meant through security in not much time at all. Flight was 4 hours away (the second of 2 BA flights) and flying Club Class so used the BA Lounge. The actual International Departure area after security looked quite small but it didn't have the usual hordes of people aimlessly milling about between the fast food outlets, coffee shops, sports bars and departure gates. Also quite wide so gave an airy uncrowded feel, and had some nice seating areas with tables. Probably would have been pretty dull and boring if we weren't using BA's lounge. It did have a couple of restaurants at the very end of the terminal which actually looked very nice with great views of the runways. A real scrum with no apparent order when the flight was called, but all in all nowhere near as bad as I was expecting from the previous reviews.

✅ Trip Verified | I was surprised that on Terminal G of SFO, after security check, there are only very few shops that were opened, with only Gucci as the international brand, and three restaurants. Boring terminal!

Not Verified | Every single person I know has had a horrific experience here, but mine began when my flight got delayed 10 times and they would only tell us in only 30 minute incriminates. The food is horrible and the staff are the most unhelpful I have ever experienced. This place is extremely unorganized and everyone seems to be scrambling because their flights are messed up as well. Avoid at all costs.

Not Verified | Worst experience I've had in immigration lines. 90 minute delay from getting off plane to exiting immigration/customs. First the automatic scanning of passport was good and fast, but then we waited in a barely moving line as four immigration officers tried to process 1000+ incoming travelers, and proceeded to repeat what the automatic scanning device did (fingerprints and photo). Asked twice why there was such a delay, customer support replied by blaming it one the airlines 'poorly scheduled arrivals'. Eventually immigration staff were increased to 6 people processing the backlog. Sort this out SFO! I'll try to come through Oakland in future. Great to be treated like cattle.

Not Verified | I am currently writing this review on my cell phone instead of my computer because the WiFi is horrendous. I cannot even express how frustrating it is to try to log onto the WiFi upwards of 50 times and get no results. I’m leaving this airport (thank god) and won’t have to experience it any time soon. It is nearly impossible to get internet on a device that doesn’t have cellular because of this WiFi issue. I am extremely unsatisified with my departure (the wifi issue) and my arrival. The airline we flew in with had lost my bag and even though they had it to us pretty fast, it was still very inconvenient. Overall, fix your wifi SFO! It is extremely unprofessional, unexceptable and unnecessarily difficult.

✅ Trip Verified | It took more than 3 Hours through immigration. No one there to ask a question. Since I traveled alone no chance to go to restrooms. When I asked someone to look after my bag for a minute to check with someone to see if there could be anything done to reach my connecting flight, all that I got was someone shouting at me from one of the officers. To picture it: Some flights had arrived in a short sequence, there must been more than 1000 people and there were 4 officers, one of them dealing exclusively with a large number of people using a wheelchair. After that he disappeared. People backed up back to the gate. So if more than 3 hours are not enough to get a connection, then I guess you cannot go through SFO at all. I made it with closing doors, sweating like hell, and wishing I hadn't booked my vacation. I booked business to have a pleasant trip, this did not work. Maybe it is some support for the airlines, so that tickets have to bought twice. So: If visitors with a willing credit card and in good spirit to use it are abosutely not welcome, why not close the border completely? Fortunately the nice people on Hawaii made more than up for it. I doubt I will travel through or to SFO ever again.

✅ Trip Verified | Disappointing experience in SFO. Upon arrival, waited close to two hours to exit customs. Now at departure, queue to security was an hour long. Staff were inefficient and rude. Toilets were littered with used seat covers. Shops were limited. Queue for lift to enter departure area was also slow. Nothing to be excited about really, if given a choice, I will never fly out of this airport again. Note to all passengers - Account for a long waiting time and be very early. Airport wifi was spotty. Upon arrival - unable to connect for close to an hour (but I was already queuing for 2 hours at the customs so..). Upon departure, wifi comes on and off. They can work more on signages to inform passengers better - be it security checks or even direction to gates.