San Francisco Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 167 reviews
4/10
No Skytrax Rating
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5/10

"totally ineffective staff"

(Canada)

Not Verified | The arrival went well. The departure not so well. The security was an hour, totally ineffective staff! And lack of policy info. It took an hour to go from the entrance (inside) the security lines to get to the security check. Staff took their time, very slowly. Not all the lines were opened? One agent thought it was funny and kept laughing loudly. It made some passengers quite mad. Way to go SFO security! How to escalade a bad situation! Then they took my bag because apparently candles looks like bombs on their screen. Well by the time they looked at my bag guess what would had happened if it was something dangerous? Now why in the information dont you have that pointed candles should be in your checked baggage? Really not impressed by that service!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Why no expedited transit?"

(Northern Marianas)

Not Verified | Why no expedited transit? Arrived in the UCIS hall with 90 minutes before my connecting flight. However I waited in the same hall for the full 90 minutes and then found out I needed another 35 minutes to collect luggage and clear security. I wasn’t the only one to miss their plane in that line. The fact that my flight was over 2 hours late was a sour victory.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"shambolic security lines"

(United Kingdom)

Not Verified | Absolutely shambolic security lines. Priority queue (which we paid for) was significantly slower than the standard queue. Passengers had to run around fetching baskets because the staff werent bothering. Customers in wheelchairs were squeezed through the queues because no one had the foresight to put in a disabled lane. This also caused a significant delay when a frail passenger was asked made to walk through the scanner when he clearly wasn't able to walk. The worst airport and airport staff I have ever experienced. The BA lounge was nice though.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Awful service when arriving"

(United Kingdom)

Not Verified | Awful service when arriving, there was only one person at a kiosk serving around 600 passengers. People who had connecting flights within the hour were simply told it’s not the staffs problem and they have to line up which they estimated could take 3 hours. The airport is incredibly understaffed with no sympathy for any issues they have caused.
Experience At AirportArrival Only
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid at all costs"

(United Kingdom)

Not Verified | Our 11 hour flight was on time but as it took over 3 hours to get through security and through to the baggage hall our taxi had given up and left. We were finger printed twice and herded around the arrival hall like cattle. Fellow travellers missed connecting flights and airport staff were not concerned. When we finally reached the security desk the computer system crashed. Basically there was not enough staff either in the arrivals hall or on the security desks. After a long flight the experience left us with an 'avoid at all costs' attitude towards this airport. As another traveller has written, they don't seem to be able to cope with the volume of customers.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"30 min to get to our occupied gate"

(Switzerland)

Not Verified | Travelled twice through this airport in the last 7 days. Twice we waited more than 30 min to get to our occupied gate. Unacceptable. Not that airport management would care but better resource planning will give you more stars in the future.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"security highly stressful and chaotic"

(Singapore)

Trip Verified | Had appalling service from ground staff manning the gate for my United Airlines flight from SFO to SEA. I was one of the last few to board (with 25 minutes to spare before takeoff) and was told by a male staff that they were out of overhead bin space for remaining passengers. I was asked “Will your bag fit under the seat in front of you?” To which I answered “Yes, it’s just clothes.” He then yelled at me and said “I didn’t ask what you had in the bag, I asked if it would fit.” This threw me off guard and I just said yes, but was fuming as I stepped away from the gate. Security was also highly stressful and chaotic, with more shouting from the TSA officers than you would expect in a local fish market. United Lounge was meh. The most substantial item on the menu was chicken noodle soup.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"dreadful service"

(United Kingdom)

Not Verified | Dreadful service through immigration. 3.5 hours to get to baggage carousel. Announcements inaudible and no respect or regard for travellers. They don't care if you miss your connection. The TSA are arrogant and ignorant to travelling visitors.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"facilities around the gate were very few"

(Thailand)

Trip Verified | I departed from gate A3 International terminal. Security check and other process were smooth. But the facilities around the gate were very few. Few restrooms, 2 vending machines and all out of service. Little and a few duty-free shops. A very long line of passengers waiting to buy a bottle of water from the vending machine but they were all cracked.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"not up to international standards"

(Australia)

Trip Verified | Very disappointing as we had a 4 hr wait for our flight. Once through security there were no USB ports to charge phones etc. only the odd socket. The seating was very basic so we lay on the floor to stretch out before our 14 hour flight. The toilet queue was ridiculous as there were no toilets near the actual departure gate downstairs. There was 1 duty free shop and a couple of dining options plus a couple of vending machines. No bookstore or news stand, coffee shops etc. Pre security offered better options but not by much. Flight departure was delayed so we missed our connecting flight. Very basic facilities and not up to international standards.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no