❎ Not Verified
SFO is my home airport. I've flown domestically a couple of times out of it, but with the lack of service on domestic airlines, I really don't like flying on US carriers. Thus, my review is a compilation of experiences on both departures and arrivals at SFO over the last six years. My wife and I travel two to three times a year, mostly to Asia to visit her relatives. Most of the TPAC flights we've taken out of SFO have been late night and the security line experience has been quite quick. SFO doesn't use TSA agents. They were allowed to hire contract employees instead and the difference shows, at least in the international security lines. I believe the longest I've taken in a security line is about 15 minutes, and that was for a rare day flight. So departures are typically pretty good. Arrivals have been a different story. We got into the Global Entry system pretty early in the game, back before credit card offers to reimburse the $100 fee were common. We did it after one particularly heinous arrival in which two 380's and a couple of 777's all landed within minutes of each other, coupled with a computer glitch, caused the lines to simply be ridiculous. If you're familiar with the arrivals layout, you know there's a gate way the heck down at the far end of the arrivals hall. That's where the back of the line was. I believe it was 2.5 hours to get through immigration after all was said and done. But even before that, lines were typically about an hour long, even when fewer than the maximum number of flights land simultaneously. Global Entry changed that for us. The last flight we took arrived back in SFO on December 5th at 6.16pm, according to FlightAware. We were in my brother-in-law's car at 6.45 with our baggage. Lounges at SFO are pretty spartan. We have the Priority Pass, and the only lounge that's available in the entire airport, domestic or international, is on the OneWorld (AA) side of international departures. None are in domestic departures. And the international departure area is separated to such an extent that if you go to the OneWorld side and your flight is departing on the Star Alliance side, you have to back out from the secure area and then pass security on the other side. Not a well thought out design. We've also used the United Lounge, and those are pretty universally grim. Signage is good. The food and beverage on the airside, while a little steep (what airport isn't), was pretty decent. While it's possible to get to and from the airport on public transit, I wouldn't recommend it. BART is a pretty poorly run system and security is not exactly their forte, so I would imagine someone with suitcases would be seen as easy pickings. My one experience with the super shuttle was a Zero Dark Thirty ride one morning from our house about 10 miles away. For my wife and I, it was about $20. Overall, it's a decent airport. It won't compare with the Changi's, Incheon's or even Bangkok airports of the world, but it's serviceable and, sadly, it represents one of the better airports in the country.