Airline of the Year  

Salzburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 12 reviews
4/10
No Skytrax Rating
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1/10

"limited seating"

(United Kingdom)

Verified Review | My first experience of Salzburg Airport. April Fool's Day very appropriate. Many hundreds of passengers, very limited shops, one café, no restaurant. Limited seating. If this was a dog kennel the animal rights activists would have the place shut down. A real dump.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport is grotesquely overcrowded and hugely underinvested"

(United Kingdom)

This airport is grotesquely overcrowded and hugely underinvested. The number of passengers waiting in the departure area must breach any reasonable health and safety guidelines. The queues to buy any items of food and drink are massive - as are the queues to check in or go through customs. It is clearly hopelessly managed, and a cynical exercise by the Austrian authorities to save money on transport infrastructure despite the huge numbers of tourists and the enormous income they generate for Austria. There is one lesson: do not travel to Salzburg and ski somewhere else - somewhere that treats its visitors with respect, rather than contempt.
Experience At AirportDeparture Only
Date VisitFebruary 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"virtually no queues at security"

(United Kingdom)

I have not used Salzburg for many years but was impressed. On arrival, I was at the car hire desk within 30 minutes of landing, despite a full flight with lots of skis on board. On departing, BA's check in took under 1 minute and virtually no queues at security meant I was in the lounge within 10 minutes of arrival - and the flight took off early too. This was mid week. On weekends in the ski season a supplemental terminal is used as well.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

"quick, clean, efficient airport"

(United Kingdom)

Salzburg was a quick, clean, efficient airport. Immigration, security, and check in were quick, with happy, friendly staff and police. There was a slight delay at baggage reclaim, which there were no excuses for as we were the only flight arriving at that time. The restaurant in departures was very expensive (€3.90-€4.50 for a bottle of water/fizzy drink), however duty free, which only sold water, an energy drink, and alcohol, was reasonably priced. Finally, there should have been more seating in departures, however there was not enough space for this. Overall, a good airport.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"4.50e for a bottle of water"

(United Kingdom)

Salzburg Airport is awful - few shops, 1 cafe that is exorbitant - 4.50e for a small bottle of water. They are taking advantage of their position. The seats are just temporary hard plastic. A real shame as it was a great holiday but the airport lets the country down.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Salzburg Airport customer review

(Ireland)

Terrible airport. On arrival or departure one is placed into a hot overcrowded bus that remains stationary for some time. You will become well acquainted with your neighbours arm pit. In the airport wifi is awful. The shops and bars are very expensive. Avoid if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Salzburg Airport customer review

(United Kingdom)

Tiny airport which would be fine if it didn't have so many planes using it. Rammed baggage collection with some planes luggage delivered outside. No train service available so it's a bus or a taxi. Coming back no lounges at all just one tiny cafe with a huge queue one shop one toilet and standing room only. Avoid as I will next time (Munich or Zurich instead).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Salzburg Airport customer review

(Australia)

Compact and efficient. Close to city centre with good transport options. Check in works well (Lufthansa - some others had London queues). Security screening kept things moving with no unnecessary delays. Airside quite disappointing. Much too small for passenger numbers mid morning with considerable space taken up with duty free shop at the expense of sufficient seating. Combined bar and general shop had very long queues. If you want reading material be sure to buy before security. This will need well planned upgrade in future to maintain the reputation of this otherwise very likeable airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Salzburg Airport customer review

(Germany)

Generally an efficient and easy airport. Increasing direct flights lead to a higher passenger volume that can't be handled at this very small airport easily. Staff are always very friendly but facilities don't support them they have to walk outside the building in order to open the doors for the boarding process. All other infrastructure conditions like road accessibility and parking are close to being perfect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Salzburg Airport customer review

A good little airport. You get off the plane and 20 minutes later you are in the city centre in your hotel. Heaven! Using it on the way out is also fine. A little bit crowded (but there were weather delays when I was there). It is a small well run perfectly good little airport.
no
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