Rome Fiumicino Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 287 reviews
4/10
4 star Skytrax Rating
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Rome Fiumicino Airport customer review

(Canada)

Flew from Toronto to Athens via Rome and experience was not what I expected as we exited the aircraft people had no idea where to go their was two trains with no signage to direct us to the connecting flights. It was by sheer luck we chose the correct train. The security check was odd having me frisked even though I had absolutely no metal on me! No seating area and washrooms were disgusting. A/C was non-existent and the prices at duty free were hilarious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rome Fiumicino Airport customer review

(Germany)

I am unfortunately a regular traveller to Rome Fiumicino. Badly signposted mostly dirty and neglected. Security checks can be awful with long queues most of the time and particularly in summer the security area is sweltering hot - I have not noticed any air conditioning working there these last 3 years. In general Fiumicino seems disorganized at best. Above all: Avoid checking in baggage! The rule of the thumb is that you wait about as long as your flight was for your suitcase to arrive - at least for European. In my personal ranking of European airports Rome Fiumicino is definitely last!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Rome Fiumicino Airport customer review

(Spain)

Probably one of Europe's filthiest airport. All the structure lacks of maintenance. Security check staff really impolite and they simply don't care. Few seating areas in C area and very expensive shops. In D area the glass side roof has never been washed. Terminal C queues to get through security checks are so long and slow. I fly to Rome every fortnight for personal issues and I really know every corner of this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Rome Fiumicino Airport customer review

(China)

MU flight from Rome to Shanghai January 6. The airport is undergoing renovation works but the facilities remain far from the standards one would expect from Italy's main airport. The check-in area is overcrowded (at least over the week-end). Security controls are understaffed: although the staff were very friendly the queue time was excessive and so was the passport control area. The duty free area is quite good with an interesting variety of restaurants and shops to choose from. Again we had to queue more than 40 minutes for the VAT refund (mainly due to groups of Asian tourists claiming considerable refunds). The SkyTeam VIP lounge is ok but could be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Rome Fiumicino Airport customer review

(Greece)

It's a dreadful airport that matches greatly the dreadful reputation of Alitalia. We had to wait for 10 hours our connecting flight from 23.00 to 9.15. The airport closes before midnight meaning that you cannot find a single employee to help you out. There are only a few cleaners and security. It is empty and cold. During our stay the temperature outside fell to -4 C the air-conditioning blew out only cold air. I wore two woollen blouses and my overcoat and I was shivering. Thankfully I knew that the stores would be closed so I had brought some food with me from Amsterdam. All lounges were closed! I tried to sleep on freezing cold metal chairs. I will never choose Alitalia or Fiumicino airport ever again. Although the ground crew had 10 hours to put our luggage in the right airplane they managed to mess that up also.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rome Fiumicino Airport customer review

(United States)

First hint that Fiumicino would be a disaster occurred after landing while taxiing to the gate. The taxiways are in horrible condition and it felt like we were on a dirt road! After a bus ride to the terminal we were greeted with a dirty and very run down Terminal. The appearance that maintenance is never performed on this structure is obvious. Trash is everywhere (inside and out) the seating rows are going in all different directions and the walkways are filthy with windows you can barely see out of. Maintenance covers were half hanging from their remaining screws dust caked the vents and grunge lined the walls. The baggage claim area wasn't too bad and the wait reasonable. Airport staff/security was very rude. Getting from one Terminal to another or to the train station requires walking a maze of rundown walkways. Signage is adequate. The restrooms are filthy. Staff spend more time gossiping than actually cleaning. Upon departing check in was simple and security lines average. Maps showing the locations of food/shopping are non-existent. You must be willing to walk long distances to find food of any variety. The terminal advertises free internet but we could not get it to work. My arrival and departure were from Schegen Countries so I did not experience Customs. I will purposefully avoid this airport in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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7/10

Rome Fiumicino Airport customer review

(Canada)

Toronto to Rome on Air Canada AC890 9 October 2012 at 9.45 am. Baggage area was very quiet and our suitcases arrived quickly. Area appeared to be unsecured with tour group leaders holding signs for passengers. Two Customs officers in conversation ignored every passenger as we walked past. Immigration officers in booths waved us through without even raising their heads to look at us! Security non-existent! This was even easier than in the pre-9/11 era. Does this deserve a 10 or a 7? Dozens of reps with company signs or passenger names conveniently grouped in an easy to find area of a rather worn looking terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Rome Fiumicino Airport customer review

(United Kingdom)

Airport has a good selection of food drink and magazine stores. You can take the train to Roma Termini train station downtown or arrange a hotel shuttle. Avoid taxis as they are expensive. Airport is very poorly sign posted inside although the staff are helpful and speak good English. Security lines don't take too long to clear and if arriving from a Schengen country no customs to clear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Rome Fiumicino Airport customer review

(Australia)

I arrived at the airport at 7.20 am for a 8.20 check in with Finnair. The staff arrived shortly after 8.20 and took their time setting up. The counters for this particular flight did not have the usual roped off queuing so there was 4 individual lines. Myself and other people in the line could not believe it when the business class counter offered people behind us service before us. Usually this would not matter but we waited in line after serving commenced for 45 minutes. This was by far the worst experience I have received at an airport and can be attributed to bad attitude staff and staff with no common sense. Not sure if this was airline staff of generic staff who worked at the counters because they were quite happy to have a chat while others had been queuing for a long time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Rome Fiumicino Airport customer review

(Australia)

I have flown in and out of Rome Fiumicino in the past few weeks both internationally and domestically using several different carriers and on all occasions the experience has been extremely poor. On arrival there are few air bridges meaning you have to be transported by bus to the terminal in crammed buses. Once in the terminal the baggage area is chaotic and disorganized. There are several privatized baggage handling companies meaning up to six flights' baggage end up on the same conveyor. Baggage took over an hour to reach the conveyor belt all the while sitting in summer heat with no air conditioning. The airport is dirty the toilets a disgrace. Signage is very poor to transfer and for the airport train. Baggage trolleys cost 2 euro there is no free wi-fi and security lines long. Airport staff seem to have no sense or care of urgency. If transferring allow at least 3-5 hours to allow for disembarkation transfer to the terminal baggage delays getting through security and immigration. All in all it's hard to believe that one of the world's most amazing tourist cities in western Europe has an airport that is so hopeless. Needs a complete overhaul or a new airport to be built.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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