Rome Fiumicino Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 287 reviews
4/10
4 star Skytrax Rating
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5/10

Rome Fiumicino Airport customer review

(United Kingdom)

I tend to agree with the comments submitted about signage etc. However my encounters with members of staff was very pleasant and they were very helpful. One thing to bear in mind if you are an EU citizen there was not a long queue for passport control as there was a dedicated line to the right for processing EU citizens through passport control. This saves a lot of time but there was little in the way of signs to show this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Rome Fiumicino Airport customer review

(United States)

Rude info desk staff member in terminal 1. No directions after exiting plane on tarmac. Too few buses for passengers and no directions or info from bus drivers. They just sat in their vehicles. Terrible signage for finding baggage claim.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Rome Fiumicino Airport customer review

(Italy)

Being based in Rome I use this airport a lot and it gets worse as time passes. Nothing seems to work properly from the space for the check in counters that is absolutely insufficient to the security controls that are always so crowded that it can really take hours to pass to the passport control (as above). The gates are few and seating almost inexistent. Restrooms are dirty and smell. The overall appearance of the airport is old and run down. There is a clear lack of co-ordination between the various services and an almost complete resignation on the possibility of running a modern airport. Considering that this is the airport of the Capital of Italy it really makes me sad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Rome Fiumicino Airport customer review

(Canada)

Travelled many times through Fiumicino but this year was the worst! After checking in and leaving my suitcase I went through the security gate showing passport and boarding pass and found myself at the end of a line of about a thousand people many with small children having to go through yet another passport control - it took 1 hour to get through! The funny thing is when I arrived there was no one checking my passport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
5/10

Rome Fiumicino Airport customer review

(Canada)

Landed in Rome on June 8th 2.15pm 45 min's late due to the fact that of the 3 main runways 1 was under construction one had a problem plane on it and one was open. The biggest problem was the fact that 4 planes came in at the same time thus the "line" for immigration did not exist. There must have been 2000 people waiting and only 4 windows open to process us. We stayed in that line for about 1 hour and 15 min before we were done. Leaving the airport (terminal 3) was much better. It was large terminal however it was easy to find your way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Rome Fiumicino Airport customer review

(Australia)

Waited 1.5 hours for luggage. Meanwhile while waiting another flight number went up on the monitor for our carousel and many others were not working. The pushy passengers from this flight (mainly Italian) pushed everyone out of the way and would not let people though to get their luggage. Many airport staff standing around doing nothing.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping 12345
no
3/10

Rome Fiumicino Airport customer review

(Malaysia)

Flew from FCO to BCN. The airport is a disgrace. Not only was the airport old run-down and not fully utilized airport workers seriously have a very bad attitude. All of them were very disinterested and the security workers were trying to be threatening to every passenger they come across. The waiting lounge with so many gates attached to one waiting lounge and the next thing you realized is that passengers queues get longer and eventually the whole place gets so crowded. It was a nightmare to use this airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Rome Fiumicino Airport customer review

(Malaysia)

Security lines were extremely long! There was no proper process/system for people to pass through security checks. Because of this it caused a bottle neck of hundreds of people going into 3 lanes on 1 end. Some people missed their flights and we nearly missed ours. Horrible experience and makes the end of the Rome experience tainted. Will never recommend anyone flying out from Fiumicino airport. If you do get there at least 4 hours. Because we were in the line for 2.5 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Rome Fiumicino Airport customer review

(Australia)

I've used Rome airport several times without incident but the other morning was a nightmare. Although I joined the queue in Terminal 3 around 2.5 hours before departure I made my flight by the skin of my teeth. The queue hardly moved and was completely disorganized. There were people pushing in and fights everywhere as it appeared a large number of people missed their international flights. They might want to look at this as I get the feeling I wasn't the only tourist in Rome. Having said that the staff at the information counter were extremely helpful and caring and arrival is a breeze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Rome Fiumicino Airport customer review

(Canada)

Airport staff yelling at Passengers. Very unfriendly and very unhelpful. Unclean toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no