✅ Verified Review
| Fiumicino is trying to be anything but a decent airport. There are certain characteristics which overall make up a pleasurable travel experience and Fiumicino really doesn't achieve any of them. Our arrival to Rome was later than expected, due to an airport error. When we finally touched down, we were herded onto two small, cramped buses to then be taken back to the main airport terminal. It took at least 45 minutes to fill up the buses and then wait for them to leave. The way the buses were ordered meant our front of the plane seat resulted in us being at the back of the immigration line. Luckily it was late, so it didn't take us too long, however, the entire chaos of just getting to the terminal was enough to leave a negative impression. The airport is substantially far away from the centre of Rome. Getting a bus there took almost an entire hour, something I also underestimated. However, the true flaws of the airport were uncovered upon our departure back to London Gatwick. At first glance, the new redone Terminal 2 departures seemed sleek, modern and clean. I was impressed with the design. However, beneath that glossy finish was further chaos and frustration. My girlfriend and I hadn't had much to eat the entire day, however, there was the only choice between around four or five cafe options. Two of them sold the same repetitive cheese in Italian bread with other unvaried options. Another one of them was, of course, a pizzeria, there also was what seemed like a Korean diner and takeaway. Lastly was a luxury restaurant. Beneath that was an entire wasted floor of luxury clothing stores (Gucci, Versace, Prada) which nobody was in/can afford. We originally opted to get some food from the Korean place (as we'd had nothing but Italian our entire trip) and take it to our gate. After dealing with extremely rude and lazy workers who would only sell a 10 euro box of rice to go, and took 15 minutes to even take our order, we opted out and settled for the basic Italian bread and cheese place. Terminal seating was minimal, and downstairs you could just see individuals spread out, either on the floor or the red modern cushion bench thing outside the luxury stores. It wasn't ideal. The bathrooms were also a letdown. They seemed modern, sleek and clean - but the technology was broken - the automatic toilets kept flushing and wouldn't stop, no matter what cubical. My girlfriend complained about the same thing. The terminal signing was inadequate, of course, we eventually got to our gate, but there was no mention of the need to get a monorail (which took an additional 10 minutes). There was also no mention that there would a duty-free by the gates (strange place?). However, there was nobody working in the duty-free when I sought to buy some candy so I couldn't buy anything. Our flight back to London was delayed by an hour, due to goodness knows why - but there was completely no instruction about the change of gate on any signposting, further giving us more anxiety about just getting on the plane home. Once again, we had to do the whole bus thing to get on the plane which was long. Somehow, our bus made it to the plane, but the other bus didn't - and we had to wait on the flight for about 30 extra minutes just to wait for these people to get to the plane, which is rather odd seeing as both of our buses left at the same time. It was completely ridiculous. This airport is painful to travel to/from and I do not recommend it.