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Riyadh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 33 reviews
4/10
No Skytrax Rating
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2/10

"seating is very hard to find"

(Canada)

Since I flew Saudia last year so I happened to be transiting at Riyadh Airport. I found it to be better then Jeddah in terms of Airport facilities and looks. But the staff behavior was rude and unpleasant. No WiFi is available at the airport. Food choices are very limited and seating is very hard to find since the airport is crowded and small. I would suggest to avoid transiting at any Airports in Saudi Arabia if you can.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"a very old airport"

(United Arab Emirates)

This is a very old airport and it is put to shame by others in the region. The setting is grimy and dirty. Efficiency on arrival is quite good as long as there is only one flight being processed by Immigration at any one time. It is taking about 20 minutes to get to the parkway. However, if there are several flights arriving at the same time it can be utter chaos! Departure is really awful. Very old lounges, boring and expensive duty free, not nearly enough seating when there are several departures pending. The time in the queue awaiting boarding at the gate can be horrendous.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"utter chaos due to the holiday rush"

(Saudi Arabia)

Worst airport I have ever had the misfortune to travel from and to. Utter chaos due to the Eid holiday rush, which was expected, but the inepitude of airport staff was not. A 10-year old could have done a better job of organizing sensible checking in and queueing. Absolute nightmare.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"passport control services fluctuate"

(Saudi Arabia)

One of the worst with respect to airport operation management and baggage handling. Passport control services fluctuate depending on the persons in charge and on the number of flights arriving or departing at the same time. I have witnessed quarrels between citizens and passport control officers. Check in counters officers lack seriousness in general. Generally speaking, KKIA has been better before and could still be better. All depends on management and human factor.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Riyadh Airport customer review

(Saudi Arabia)

This airport is a complete mess. The airport administration completely failed to handle the flight delays since Wednesday April 1. Thousands of passengers were stranded and spent 3 days in the airport. Passengers were sleeping on the ground. No meals or accommodation was provided. No medical service was provided. Airport and the national airline agents did not provide any information. The monitors do not provide information. Rest rooms are terrible. The cafeterias do not provide good quality food despite the high prices. The bottom line this is one of the worst airports. Neither the administrators or the workers have any idea about customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Riyadh Airport customer review

(Saudi Arabia)

Over the past year there have been marked improvements at this airport. Check in can still be a nightmare if it is busy season however once through immigration and security there is now a very good duty free are as well as a much better range of dining options. The departure lounge is not that big but it is way better than it was a few years back. I recently arrived at 21.30 on a Lufthansa flight from Frankfurt. When I saw the queue at immigration my heart sank! There were passengers from three other large aircraft's and was expecting to be in passport control for well over an hour. To my surprise the queue cleared within 20 minutes and the immigration officers were polite organised and efficient. Immigration staff now wear local dress instead of the customary uniforms. There are triple the number of passport counters in staggered formation. All in all I was really impressed by the new revamp. Things can only get better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Riyadh Airport customer review

(Saudi Arabia)

Being a resident of Riyadh I use this airport a lot and it's horrific. Long queues (especially when there are flights coming and going to South Asia) slow and bad service and the terminal isn't clean at all (better if you avoid the restrooms). If you're flying first or business class the lounges are OK better than waiting in the terminal. But its not as bad as it was years ago. If you're able to avoid KKIA you should.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Riyadh Airport customer review

(United Kingdom)

I have had reason to use Riyadh KKIA airport several times recently. Both international and domestic terminals. Found check-in very quick and easy with no major queues at immigration. Staff in general friendly enough. No up- market restaurants but several fast food places including coffee bars Dominos Piizza and Burger King. Found it clean generally and easier to use than some other airports in the Gulf States. On each arrival (about 6 in the last 6 months) I have found immigration quite quick and friendlier than more well known destinations such as Dubai. Domestic travel in KSA very easy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Riyadh Airport customer review

(United Kingdom)

Unfortunately navigating Riyadh airport is a necessary evil for accessing Saudi Arabia. I have the following points: There are few facilities even following a recent modernisation. The toilets should be avoided at all costs. Queues can be horrific especially if you have the misfortune to arrive at the same time as a flight from South East Asia. Keep as far right in the lanes as you can. Don't be surprised to be moved from queue to queue even to a slower one. Also don't be surprised to get to the front of the queue and be asked to move somewhere and sit on a bench then be left there for two hours before being allowed through without any explanation at all. Basically your experience of the airport will be the same non-sensical experience you get elsewhere in the Kingdom too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Riyadh Airport customer review

(France)

CDG-Chennai and return July 30 and August 7th. On my way to Chennai I was one of the last people visiting the "old" lounge not so bad. When travelling back to France I (almost) inaugurated the new one! Delicious food hot or cold lavish pastries buffet and quiet atmosphere most of the time (4 hours) I spent there. Kind of Heathrow Skyteam lounge even better! (Well no wine no champagne).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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