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Riyadh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 36 reviews
4/10
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4/10

"experience at Riyadh airport is largely down to the timing"

(United Kingdom)

Verified Review | Whether one has an adequate experience at Riyadh airport is largely down to the timing - peak times are simply awful. Crowded check-in, long queues for security and immigration and limited seating in departures. Off-peak times are more efficient and offer a bearable experience. Facilities at any time aren't great, food and beverage outlets are expensive, shopping is currently limited and seating areas (even if not crowded) offer only basic comfort. Washrooms floors and counters are consistently soaked with water and only offer basic cleanliness. Some staff are pleasant but security staff are consistently poor. WiFi is free but is a pain to connect to and the signal is inconsistent. Overall, the international terminals have a long way to go before matching other major airports in Middle East - arrival and departure is bearable as are very short transits, but would not like to wait here for longer than a couple of hours between flights.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"a good experience for someone staying in transit"

(Canada)

Verified Review | It was a huge airport. Modern enough, beautiful water-fountain inside and a prayer place for Muslims in public and in a private 'musalla'. There is some chaos of sorts but I would attribute that to last-minute changes with gates. Overall it was a good experience for someone staying in transit for more than 5 hours.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"fastest and smoothest transit I have ever had"

(France)

Verified Review | Fastest and smoothest transit I have ever had! It took me less than two minutes to get from the arrival gate to the airlines business class lounge and back to the next flight's gate. Dining and shopping options might seem very limited but all I needed was a quick and hassle-free transit. Would use this airport again.
Experience At AirportTransit
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"seating is very hard to find"

(Canada)

Since I flew Saudia last year so I happened to be transiting at Riyadh Airport. I found it to be better then Jeddah in terms of Airport facilities and looks. But the staff behavior was rude and unpleasant. No WiFi is available at the airport. Food choices are very limited and seating is very hard to find since the airport is crowded and small. I would suggest to avoid transiting at any Airports in Saudi Arabia if you can.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"a very old airport"

(United Arab Emirates)

This is a very old airport and it is put to shame by others in the region. The setting is grimy and dirty. Efficiency on arrival is quite good as long as there is only one flight being processed by Immigration at any one time. It is taking about 20 minutes to get to the parkway. However, if there are several flights arriving at the same time it can be utter chaos! Departure is really awful. Very old lounges, boring and expensive duty free, not nearly enough seating when there are several departures pending. The time in the queue awaiting boarding at the gate can be horrendous.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"utter chaos due to the holiday rush"

(Saudi Arabia)

Worst airport I have ever had the misfortune to travel from and to. Utter chaos due to the Eid holiday rush, which was expected, but the inepitude of airport staff was not. A 10-year old could have done a better job of organizing sensible checking in and queueing. Absolute nightmare.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"passport control services fluctuate"

(Saudi Arabia)

One of the worst with respect to airport operation management and baggage handling. Passport control services fluctuate depending on the persons in charge and on the number of flights arriving or departing at the same time. I have witnessed quarrels between citizens and passport control officers. Check in counters officers lack seriousness in general. Generally speaking, KKIA has been better before and could still be better. All depends on management and human factor.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Riyadh Airport customer review

(Saudi Arabia)

This airport is a complete mess. The airport administration completely failed to handle the flight delays since Wednesday April 1. Thousands of passengers were stranded and spent 3 days in the airport. Passengers were sleeping on the ground. No meals or accommodation was provided. No medical service was provided. Airport and the national airline agents did not provide any information. The monitors do not provide information. Rest rooms are terrible. The cafeterias do not provide good quality food despite the high prices. The bottom line this is one of the worst airports. Neither the administrators or the workers have any idea about customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Riyadh Airport customer review

(Saudi Arabia)

Over the past year there have been marked improvements at this airport. Check in can still be a nightmare if it is busy season however once through immigration and security there is now a very good duty free are as well as a much better range of dining options. The departure lounge is not that big but it is way better than it was a few years back. I recently arrived at 21.30 on a Lufthansa flight from Frankfurt. When I saw the queue at immigration my heart sank! There were passengers from three other large aircraft's and was expecting to be in passport control for well over an hour. To my surprise the queue cleared within 20 minutes and the immigration officers were polite organised and efficient. Immigration staff now wear local dress instead of the customary uniforms. There are triple the number of passport counters in staggered formation. All in all I was really impressed by the new revamp. Things can only get better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Riyadh Airport customer review

(Saudi Arabia)

Being a resident of Riyadh I use this airport a lot and it's horrific. Long queues (especially when there are flights coming and going to South Asia) slow and bad service and the terminal isn't clean at all (better if you avoid the restrooms). If you're flying first or business class the lounges are OK better than waiting in the terminal. But its not as bad as it was years ago. If you're able to avoid KKIA you should.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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