Rio De Janeiro Airport

Customer Reviews

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Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 65 reviews
2/10
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1/10

Rio De Janeiro Airport customer review

Review by (Belgium)

This international airport is a bad joke. Everything is old nothing works. The staff in unprofessional nobody speaks English not even the airport staff! There is only one duty free shop with no selection of products and the few things are completely overpriced. Absolutely a shame.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Rio De Janeiro Airport customer review

Review by (United Kingdom)

This is most probably the worst International Airport I have had the misfortune to pass through. I was shocked at how bad it is. On arrival we landed evening time and waited nearly 2 hours at immigration as there were 6 European flights all in around the same time - Chaos! No AC anywhere. Finally got my case and made my way to the exit where we were met by a driver. Departure was a different story. On arrival at T1 we were met with a shoe shine boy outside who hassled us for money. Check in security and immigration passed relatively easy however when you are airside there is absolutely nothing inside apart from two over priced cafes and an even more over priced Duty Free shop. The building is falling apart and we couldn't see any renovations being done for the World Cup. Also no AC and the building stank. I suspect serious problems leading up to and during the World Cup and I pity any tourist or fan going to Rio (and possibly onwards) in the next 12 to 18 months as the airport is simply not capable of handling general passengers let alone anyone else. If I ever go back to Brasil I would avoid GIG at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Rio De Janeiro Airport customer review

Review by (United Kingdom)

Arrived in Rio at 7pm from London and took a taxi. Don't even bother with a bus. Couldn't find one. Not a good idea to take a bus that time of night anyway. The airport is very third rate and this was confirmed when I returned 7 days later to catch an internal flight. Automated check-in which you had to do was hell. They don't do counter check in. You're not allowed to check in your bags until you've done automated check-in. 4 days later I was back at the airport to take a flight to London. Internal arrivals and international flights is a good ten minutes walk. The whole place is under construction so it's a building site to say the least. I was at the check- in desk 4 hours before take off no cafes nothing. There was nothing to ease your waiting. Business desk opened as stated but economy wasn't going anywhere. After check in tried to find the business lounge through the building site. When I eventually found it what an utter disappointment and judging from the faces in the lounge there was a universal agreement. The lounge is not fit for purpose. Tiny and cramped. There were a couple of showers crammed into the little lounge and using them wasn't a nice experience. Door being rattled the whole time with people trying to get in to use the toilet. I saw successive people trying to use the mains power for their laptop and surprise surprise hardly any of the sockets worked. Food was very much a token affair. I've never left a business lounge to wait at the boarding gate an hour and a half before take off before but that was better than sitting in that awful lounge. The departure gate waiting area was even worse. Another building site. Silly me to expect world class airport amenities for a city that's to host world cup and the Olympics. So let down. My advise go after the Olympics and maybe it's sorted by then.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Rio De Janeiro Airport customer review

Review by (Brazil)

I am a Brazilian but I am very disappointed with our airports mainly AIRJ (Rio de Janeiro International Airport). Air conditioning doesn't work elevators do not work escalators do not work properly Nobody can pick you up at disembark (only authorized cabs). It is very old not many choices of services food and shopping).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Rio De Janeiro Airport customer review

Review by (Spain)

Old building kept in bad conditions very badly illuminated dirty it feels really wet inside the terminal. It really looks like a regional airport smooth security few bars (expensive and bad quality products really nothing that you want to eat before flying ) some tax free store (average). The views from the waiting area are good. Getting to the airport from downtown Rio can take a lot of time so I recommend you getting there with lots of time (not lees than 3hrs before your departing time). I don't recommend any tourist to take the public bus. How are they going to manage all the traffic in the world cup/Olympics.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Rio De Janeiro Airport customer review

Review by (United Arab Emirates)

I just came from GIG airport yesterday and my expectation of the airport of a country who is hosting the World Cup and joined the Expo 2020 as finalist was not met at all. Outside the check-in area of Terminal 2 it seems to look like a domestic airport. Upon entering one can feel the humidity right away. Air-conditioning is not good especially with lots of people inside and the temperature outside. There is no wifi in the check-in area which makes it difficult for us who are waiting for long hours. They said there is wifi in the boarding area but still we are not able to connect. There is only a few selection of food/restaurants in the terminal and it takes ages to be served. Inside the boarding area there is only one cafe that serves very limited food item. Shops for souvenirs and other items are very less also inside the terminal. Toilets in the check-in area is quite tolerable compared to the ones in the boarding area. The toilet in the boarding area is very disgusting and I did not even dare to use the cubicles and just waited for the boarding to use the plane's toilet. I thought also that being inside the airport terminal is safe already but there are beggars everywhere asking for money which makes it quite scary for foreigners who have heard different stories about the city's safety. They ought to improve the security of the airport first and also do something about the comforts of the travellers especially the tourists who bring money to the country. If they want to remain a tourist destination better to spend money also in improving the airport facilities. The airport is like the face also of one's country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Rio De Janeiro Airport customer review

Review by (Brazil)

It's probably better than GRU (Sao Paulo's international airport). That's the positive point. Terminal 1 being refurbished is ghastly - cramped and old. Terminal 2 newer and being expanded to handle all international flights but fewer facilities in terms of eateries and shops especially outside security (need to make the very long walk to Terminal 1 or try to get a ride on one of the golf carts going between the two). Elevators between levels were not working properly (tough if after arriving you have a cart full of luggage to go from the arrivals to departures level for a domestic connection). Saw almost no signage for arriving international passengers on where to go for connections to domestic flights. Food court overpriced and poor quality (Luxor Hotel - horribly overpriced even day rooms - probably best option for food). As noted facilities including baggage carousels woefully too small for expected World Cup and Olympics crowds.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Rio De Janeiro Airport customer review

Review by (Brazil)

Horrible just like GRU and BSB. Terminal 1 is old dark and gloomy - last time I was there there were signs saying that the building works would make it 'one of the top 10 airports in the world!' Terminal 2 is marginally better being newer but facilities are very poor (one coffee shop around departure gates) seats are uncomfortable PA is risibly incomprehensible both in English and Portuguese thanks to dreadful acoustics. On arrival you'll be hounded by illegal taxi services before walking out onto broken down sidewalks. The only way to avoid it is to enter the country via GRU in Sao Paulo - arguably worse. Good luck.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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na

Rio De Janeiro Airport customer review

Review by (United Kingdom)

Horrible airport. Terminal 1 is badly in need of refurbishment or even a complete rebuild. I travel there on a bi-monthly basis fortunately in business class. I would hate to travel economy as the check in queues are generally long and chaotic. Food is of poor quality and over priced and the cleanliness leaves a lot to be desired in the food mall on the upper floor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rio De Janeiro Airport customer review

Review by (United States)

Flew American out of Terminal 2 last night. It was their second night in that terminal. Overall experience was a joke. Business Class check-in was single agent who was missing from the check-in booth for the first 15 minutes completely. Totally unresponsive and unhelpful in suggesting how to get checked in with missing ticket agent. Business Class line probably 50-75 people long before ticket agent returns and they start brining some folks to Main Cabin check-in. Main Cabin check-in looked like a fan-filled soccer field after a game. Wait had to be hours. Luggage belts from check-in counter to the "underground" not working with all bags being carried by hand to carts. Security and Passport control queue a challenge. Inadequate passport control staff forced them to batch folks through security probably 75 at a time to keep from overloading Passport Control queue. Whole experience from arriving at airport to gate over 1.5 hours. Plane scheduled for 11.15pm departure. At 10.30 +/- they started moving passengers to a bus queue to get to wide body flight to DFW parked on tarmac. At midnight passengers still coming on board plane. A total embarrassment in every regard. And as a regular business traveler a disgrace. On Friday night Business Class travelers need to allow 2 hours. Main Cabin travelers need 3 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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