Raratonga Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 10 reviews
5/10
No Skytrax Rating
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4/10

Raratonga Airport customer review

Review by (Australia) 30th October 2012

Personally Rarotonga airport like most of the Cook Islands is a little over-rated. Had to stand for 30 minutes in a queue to check in on a concrete floor while we waited for the check in desks to open which they did 10 minutes past their advertised time. After checking in we were told we had to pay a $55 departure tax which I was told is not part of the airline ticket price. Customs and immigration not that helpful and my wife had to give up some perfume we had just bought or they would not clear us. Limited shopping there but the toilets were clean. Blaring music non stop which made it hard to hear the announcements so at times you were doubting you were at the right gate. Not overly impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
9/10

Raratonga Airport customer review

Review by (Australia) 13th July 2012

Raro continues to provide the friendly and low-key facilities I so enjoyed years ago (visited 2000 and as commented on here in 2004) however there's a whole new terminal building that with a whole four shops and a cafe at departure is positively massive compared to what went before. It's been nicely done and they have continued the live music for welcoming and departing with custom songs depending on where your place is going (eg. 'Pub with No Beer' for the flight to Sydney). The cafe does a good coffee and there's enough seats to cope with a plane-full. The staff here actually care about their customers and that's what makes it such a pleasant experience compared to almost any other faceless oversized airport with security gone mad as there is almost everywhere else. Thoroughly recommended.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
3/10

Raratonga Airport customer review

Review by 6th April 2009

Half the terminal has been demolished to make way for the new terminal under construction. Bit of a shock on arrival but should be fabulous when finished. Befitting a gorgeous island such as Rarotonga. Previously RAR didn't separate Arrivals and departures - bit of a problem for the once weekly flight to/from LA. No airbridges in the new terminal planned from the renderings I could see. So still a bit of a problem to/ from aircraft when a tropical downpour arrives as it want to do. Reason being this is such a tiny aerodrome with short runway of approx 2300m ( just enough for a 777). Accordingly turnaround and parking area for aircraft precludes a fixed airbridge. New departure area will still have the outside garden area so you can have one last look over the airfield to the beautiful mountain peaks before boarding. On another note duty free no longer the stupendous bargain it once was. Still pretty good compared to many big airports around the world. Happy to see such a new terminal being built but also a shame that Raro is geting all grown up! Hope the new terminal can retains its 'island' feeling.
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5/10

Raratonga Airport customer review

Review by 26th June 2008

Small airport by international standards. Immigration and customs smiling and welcoming. Departure easy with only one aircraft. $30 departure tax has to be paid and quite rigorous security procedure but done with typical Cook Islands good nature. Walk from terminal to aircraft across tarmac necessary. Could be a wet one in a tropical downpour.
no