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Raleigh-Durham Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 22 reviews
7/10
No Skytrax Rating
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9/10

"impressed with the facilities"

(Japan)

Cannot believe that no one has reviewed RDU since 2014. The airport has two terminals. One is for Southwest Airlines and has been recently renovated while the other houses most other airlines and was opened in 2011. In August 2016, I traveled through the airport 4 times and found the TSA security lines to run smoothly, especially for pre-check passengers. There are plenty of shopping and catering options inside the terminal once past TSA. The restrooms are clean in the departure gate area. The architecture is modern and spacious, but it already appears that the terminals are crowded at times, especially in the baggage area. One airline has the right to one baggage carousel and when several flights are arriving at once, it is a bit chaotic down here. There is a decent area for arriving passengers to be met by incoming passengers with public restrooms and a Starbucks. I have never arrived internationally, so I cannot attest to those facilities, but considering there are only 3-4 per day, it should be adequate. As a frequent traveler throughout the world, I can confidently say that I am impressed with the facilities of RDU and find it one of the best airports in the world.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

Raleigh-Durham Airport customer review

(United States)

Very nice and new airport. Easy to get to and from Raleigh Durham area. Parking is easy. Security lines were short. Not a very crowed gate area. Straightforward layout. Lots of destinations considering the size of the airport. Not very good public transit but taxi costs are not high. Prices are reasonable to fly in and out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Traveled here to teach in Triangle once a week since fall of 2012 always to T2 on Delta American and JetBlue. A number of superlatives: Parking close by and easy to access. TSA screening faster than any airport I have encountered in US. New modern terminal easy to navigate with all my airlines within easy walking distance of each other. Plenty of amenities with good food good service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Pleasure to able to use this flexible and modern medium sized airport as a launching pad to the world. Never any hassles with parking security baggage or overall facilities and friendly staff always willing to oblige. Major airports visited this month including DFW (Texas) Sydney Melbourne and Brisbane (Australia) don't hold a candle to RDU is every respect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

RDU is clean quiet efficient and elegant. Great experience in smooth security line at the comfortable gate area and in the diverse and high-quality shops in the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Nice airport for its size. Terminal 2 (the new one) has enough amenities even though you only have two options - turn left or right. Security area was large enough with a minimal line even on Thanksgiving. CLT has more options but RDU is more modern-looking (for what that's worth!).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Have not flown out of new T2 since they opened up the entire terminal last time just half of it now both wings are open and it is immaculate. One of the top terminals in the country for an airport its size. Plenty of shops food etc. Security well organized did not take long. Comfy seating powerports etc. Great place to fly out of. They are now starting to renovate old T1 which is abysmal. Avoid it if you can only Southwest uses it now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United Kingdom)

Left T2 for IAD on United. Our first use of this facility vast improvement over the old one. Clean bright plenty of seats most with charging points and good refreshment outlets. All staff polite.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Raleigh-Durham Airport customer review

(United States)

The new Terminal 2 is where all airlines except Southwest use. Terminal 2 is bright clean and pleasant. There are shops and restaurants. RDU is never really that busy given the relatively small population of the Triangle area. I've been to this airport five times in 6 months. The only issue I have is that there is no free wifi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Raleigh-Durham Airport customer review

(United States)

RDU is the perfect size and well run. Not too small not too large. It's just right. The new terminal 2 is modern clean has beautiful indirect natural lighting from large skylights and has wonderful acoustics. Even when very busy it is not loud inside at all. The atmosphere here gives the feel of "calmness" which is quite a feat for an airport these days. They really did a wonderful job building this terminal. Clean. Pretty. Nice bathrooms. Very good selection of restaurants. Efficiently run security and friendly staff too. Parking is very easy. My favorite place to park is Fast Park & Relax. You can't go wrong with Raleigh-Durham.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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