Raleigh-Durham Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 27 reviews
6/10
No Skytrax Rating
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3/10

"had a terrible experience"

(United States)

Not Verified | I had a terrible experience at the Raleigh airport TSA check in. The check-in people were extremely rude. I am pregnant traveling alone carrying my luggage and they made me go back to the end of the line for a small amount of water in my water bottle. The supervisor and check in staff were extremely rude and harsh. I ultimately had to throw away my water bottle since I was pressed for time.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"wait an hour for a gate"

(United States)

Unverified | I am normally quite happy with Raleigh-Durham but we just arrived back from vacation this evening and the airport made us wait for an hour until a plane could leave our predetermined gate. I have been at other airports that will just reassign the plane to another gate so that passengers can continue on with their journeys without the inconvenience of the delay. I found this extremely disappointing since I expected RDU to have a better customer satisfaction operation. I blame airport operations for this blunder and feel this could be addressed as an improvement opportunity.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
10/10

"open, clean, and inviting"

(United States)

Verified Review | First time going to this airport since 2007 and since then it has completely renovated and added two new terminals to replace the old ones. Terminal 1, dominated by Southwest, is open, clean, and inviting. There were no lines at security, and I went through the TSA line within five minutes. The terminal was easy to navigate, with plenty of open space and updated arrival and departure screens for the various flights. Upon returning home, it was easy to find baggage claim and wait for my ride.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"every employee there was rude"

(United States)

Horrible Airport. I arrived here at 8 am eastern time through mid work week with barely anybody there. Every employee there was rude as can be and was doing everything but their job. I can say I will not be flying through or from this airport ever again.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a horrible experience"

(United States)

Verified Review | Took JetBlue Flight #985 on Oct 9,2016 from NYC to Raleigh-Durham. When we arrived in RDU, the gate was closed and passengers had to yell to be let out. I parked my car in parking lot 3 so needed to take airport bus. The bus was leaving as I got to the bus stop and I waved the lady to open the door for me and she refused. It was 2:30 AM. There was nobody else on the bus. Had to take taxi, so ended up paying more then parking at the premium parking. What a horrible experience.
Experience At AirportArrival Only
Date VisitOctober 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"impressed with the facilities"

(Japan)

Cannot believe that no one has reviewed RDU since 2014. The airport has two terminals. One is for Southwest Airlines and has been recently renovated while the other houses most other airlines and was opened in 2011. In August 2016, I traveled through the airport 4 times and found the TSA security lines to run smoothly, especially for pre-check passengers. There are plenty of shopping and catering options inside the terminal once past TSA. The restrooms are clean in the departure gate area. The architecture is modern and spacious, but it already appears that the terminals are crowded at times, especially in the baggage area. One airline has the right to one baggage carousel and when several flights are arriving at once, it is a bit chaotic down here. There is a decent area for arriving passengers to be met by incoming passengers with public restrooms and a Starbucks. I have never arrived internationally, so I cannot attest to those facilities, but considering there are only 3-4 per day, it should be adequate. As a frequent traveler throughout the world, I can confidently say that I am impressed with the facilities of RDU and find it one of the best airports in the world.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

Raleigh-Durham Airport customer review

(United States)

Very nice and new airport. Easy to get to and from Raleigh Durham area. Parking is easy. Security lines were short. Not a very crowed gate area. Straightforward layout. Lots of destinations considering the size of the airport. Not very good public transit but taxi costs are not high. Prices are reasonable to fly in and out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Traveled here to teach in Triangle once a week since fall of 2012 always to T2 on Delta American and JetBlue. A number of superlatives: Parking close by and easy to access. TSA screening faster than any airport I have encountered in US. New modern terminal easy to navigate with all my airlines within easy walking distance of each other. Plenty of amenities with good food good service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

Pleasure to able to use this flexible and modern medium sized airport as a launching pad to the world. Never any hassles with parking security baggage or overall facilities and friendly staff always willing to oblige. Major airports visited this month including DFW (Texas) Sydney Melbourne and Brisbane (Australia) don't hold a candle to RDU is every respect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Raleigh-Durham Airport customer review

(United States)

RDU is clean quiet efficient and elegant. Great experience in smooth security line at the comfortable gate area and in the diverse and high-quality shops in the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 26 Reviews