We only used the airport for arrival so can't comment on departure related matters. The arrivals hall had all the facilities one would expect of a modern airport but was let down by very long immigration queues. We had to queue for just over an hour. There were two queues one for nationals of Ecuador (plus nationals of a few other South American countries) and the second for Foreigners. There simply weren't enough desks open for Foreigners but there were plenty open for Ecuadorians so they never had to wait more than maybe 10 or 15 minutes. This really needs to be rectified and also there needs to be clear signage as to which queue to join. In front of us was a couple from Peru who could have used the short queue had it been clearly marked. On the day of our arrival (3 Sept 2014) the new road from the airport to Quito had just been opened that very same day so the journey to the centre took us just 45 minutes even though it was a busy time of the day. Shame about the immigration queues as immigration staff were pleasant enough and this should otherwise rate as a good airport.