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Quebec City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
6/10
No Skytrax Rating
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10/10

"good customer service"

(Canada)

Excellent airport. Well organized. Airlines and security staff are friendly and professional. Good customer service. The airport building is very clean and modern. Good parking indoor and outdoor next to the terminal. Easy to go around. In conclusion, a place were it's pleasant to go.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

Quebec City Airport customer review

(United Kingdom)

Small airport dealing mostly with flights within Canada and USA. Security was quick and easy (no language problems either) and we were through into the departure lounge which only has a shop and cafe but does have good free wifi to give you something to do while you wait. A good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Quebec City Airport customer review

(United States)

Arriving from the U.S. was easy and fast. No long walks not monorails no buses. You get off the plane go to customs get your suitcase change some money and grabbed a taxi all with a minimum of traipsing around. Most efficient arrival anywhere. Departure not so good. Airlines staff was late opening checkin lines. Baggage check man ridiculed my attempts to speak French and the woman operating the X-ray was rude to passengers. Furthermore the airport offers little in the way of food for purchase and duty-free items.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Quebec City Airport customer review

(Canada)

Love Quebec's airport. Small but offers all of the facilities in a big airport. Not too much people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Quebec City Airport customer review

(Canada)

The airport was completely re-done a few years ago and it looks and works great now. Very easy to catch a flight to many hubs across North America as well as some international destinations. Checking in and going through security is a breeze and flights leave on time. Also because it was just expanded prices are getting better and it's becoming a great alternative to Montreal. However being a relatively small airport where people mostly land and take off there's not much to do in the airport besides waiting for you flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Quebec City Airport customer review

(Canada)

Small and easy to get around. Check-in and security took longer than any airport I've been to. The terminal looks bland and not exciting. Overall not the best airport I've been to but it wasn't busy which is good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Quebec City Airport customer review

The new Terminal looks great but has a few things that need smoothing out. Though I was booked on a domestic flight and the airport was not very busy (it seldom is) the security process was considerably longer and more annoyinglthan those I have encountered anywhere in international travel. Also my main bag which has traveled all over the world was considered "over sized" at YQB. I asked why and they admitted it was because of their new "system" and would not likely be designated so anywhere else. The public restaurant was terrible which is not typical of Quebec. Otherwise YQB is wonderfully Quebecois friendly and charming. The Business Class lounge is possibly the very best small airport lounge ever and well stocked with things like warm cheeses fruit and fresh baguettes.
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3/10

Quebec City Airport customer review

Pleasant small airport. Relatively long and narrow rather like a smaller version of Ottawa if you have seen that. It does not have pre-clearance for USA flights at present which is a disadvantage but does post when and where check in will commence for those not using the self check machines a real benefit which many airports ignore. (Is it two hours or an hour before line up and wait.) Before check in facilities are limited with a small Tim Horton's cafe. I found the security settings on the scanners to be set abnormally high with very many passengers beeping for no reason and most having to be body searched. Inside there is a larger cafe a shop and a duty free shop and a small lounge for AC passengers. Plenty of seats too. Canadian Immigration seem to be taking their tone from their USA cofreres at best humourless or offhand and at worse rude which contrasts markedly with the other airport staff and indeed the Canadian community in general. Here they do not have the excuse that they have continuous long queues unlike at most USA ports of entry to explain the attitude as the small volume of flights arriving do not strain the facilities.
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5/10

Quebec City Airport customer review

With the new terminal in operation it is an easy to use airport. It is small enough that there are no long walks to anywhere and fast to get through all the requirements onto the plane and the facilities are modern and clean. The personal is efficient and pleasant - probably over-capacity for the time and it is noticeable. I am sitting in the Air Canada lounge which is well equipped and very pleasant watching how the fuel-truck and luggage trailers are already lined up while the plane is just pulling in. This airport makes it easy to get in and out of Quebec City.
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na

Quebec City Airport customer review

New terminal is now operational. It's simple and small but looks great. The locals tell me that the luggage carousel is a great improvement over the past. It's a fitting move for the 400th birthday of the city.
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