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Pune Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
3/10
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3/10

"plenty of free trolleys available"

(United Kingdom)

We had a chance to use this airport 4 times this month. Arrivals are breeze, plenty of free trolleys available, bags arrive promptly and you are out on your way. Departures are a different story, while the airlines try to make life easier for its clients, the security is quick, no long queues. There is plenty of seating on first floor, lift and escalator available, the aerobridges are not in use, only one door used by all airlines for departures, then you have to walk down again and then to the tarmac to board the aircraft, the steps to the aircraft can be daunting with hand luggage and watch out if you have toddlers with you. The so called lounge? is diabolical. Have to use this airport as there is no choice, but it needs to improve quickly to compete with other emerging airports in India.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"had to sit outside the airport"

(Australia)

My work organised a car which dropped me at the airport 3 hours before my flight. The CISF officer refused to let me in because I was too early. I had to sit on a seat outside the front of the airport for 2 hours before he would let me in. What is that all about?
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"baggage was waiting to be collected"

(India)

I travelled from HYD to PNQ on Jet Airways 9W 2822. The flight landed around 7am. It was a brief walk from plane to arrivals and by that time my baggage was waiting to be collected. Even at such early hours, there were traffic jams outside airport. Note: This airport is maintained by Indian Air Force and hence no photography.
Experience At AirportArrival Only
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
6/10

"can be chaotic at times"

(India)

I use this airport frequently. Airport is far away from the city and is an airforce base. It is very small for the size of the city and international connections are limited to major hubs. Airport itself is very small. The arrival area is narrow. Trolleys available in arrival area. There are 2 entry gates for different airlines. You have to show e-ticket print out and passport copy. Upon entry luggage will be passed via a scanner and then you can proceed to the check in counters. Upon receiving boarding pass. Proceed to security area. Do not forget to attach luggage tag to hand baggage. Security check is fairly quick and max 5-10 minutes required for completing. Make sure to get boarding pass and hand baggage tag stamped as they will be checked again by security before letting you board the plane. After security area you go to the first floor which is a hall with gates. One lounge and a few small shops with a smoking area. Seating arrangement adequate with few charging points. After boarding starts you will have to walk to plane. Can be chaotic at times due to mismanagement and passengers boarding from wrong entrances. On arrival I found waiting times to be minimal and by the time you arrive to the belt you luggage is waiting. Prepaid taxis available to take you to parts of city. Do discuss fares in advance to avoid being ripped off. As mentioned entry gets chaotic due to arriving and departing vehicles and police trying to manage traffic. Found airport staff to be okay. Being a domestic airport shopping was very little or almost non-existent. Signage is adequate and for such a small airport doesn't make much difference.
Experience At AirportArrival and Departure
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

Pune Airport customer review

(United States)

The worst airport ever. No organization and synchronization with different airlines to announce departure information. Finding your gate for departure is similar to hearing something on grapevine. I was supposed to board flight to Bangalore and boarding was about to start at 10.40 am. Since its Bangalore, they just ignored our time for no reason and started boarding for Delhi which had its boarding time scheduled at 11.15 am. When I asked Jet Airways, all they say is "madam, Bangalore will take some time to depart". I pity people who travel through international flights from Pune Airport. Conclusion, the airport needs a centralized system and immediate attention to current status.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

Pune Airport customer review

(India)

Fine and Neat airport. Although International traffic is smooth domestic passengers have a problem due to over- capacity. Security has been tightened these days. Passenger are requested to check-in 1 hour before their scheduled flight time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Pune Airport customer review

(India)

Its very small yet has international status. It is very far away from the city and but has got ample parking - no public transport from many parts of the city and to add to the woes it just has got one pre-checkin queue. yet its maintained quite neatly. Very few eateries inside before and after check-in. The only good point is that it has very less traffic thus enabling a smooth passenger flow even in peak times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Pune Airport customer review

Used Pune for a morning 5.55am Indigo flight to Nagpur. Easy check in process for Indigo. The line for security was long as there were 4-5 flight departures at the same time. Waiting lounge adequate and there are food counters open at that time. No aerobridges to the aircraft and had to walk in the rain (Indigo should have provided buses). Small airport but work is being done on expanding it and adding aerobridges so should be better in a while.
no
4/10

Pune Airport customer review

I found this airport quite confusing the first time on arrival and on a connection flight to Turku (domestic). The second time was much better to/from HEL. Staff were generally very friendly and helpful. On my first visit due to a late arrival of the Easyjet flight from London I missed the connection flight to Turku and it was easy to arrange for a taxi/transfer service.
no
3/10

Pune Airport customer review

We flew in to PNQ by Lufthansa we had the quickest ever immigration and customs check out ever. Although the airport is small it scores over Mumbai in saving time if you are visiting Pune. Our return flight was even better we were impressed by the attentive staff in the Executive lounge which was a surprise as we had not expected any such facility at this airport the walk to the plane was the shortest ever and in fact our flight left 30 minutes before ETD. We can certainly recommend this new airport but just one word of caution our experience was on an international flight at a time when it was the only flight I wonder how things are during the day peak times when domestic flights cluster?
no
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