Pula Airport

✅ Trip Verified | If you arrive at Pula Airport and you want to park your car it looks like a normal parking. The first 15 minutes is free of charge, one hour is one euro that they didn’t write what it cost for a day. This is unbelievable because I was asking two police officers and they didn’t want to answer me and when I go inside to the information office, they only loss and say hello this is Croatia. That means that you pay €24 for one day of parking.

✅ Trip Verified | Pula is one of my favourite airports to arrive to (it takes sometimes 15-20 min to get through). I travelled to Pula in July and return experience was as usual, quick, swift and enjoyed the upstairs open space. Arrival in September was the same. The problem was the departure in September. Transavia and Ryanair flights were one hour apart causing moderate number of passengers at the airport. I arrived 2hr 15min prior to flight with hand luggage only and tried to pass the security. There was nobody in the queue. I was refused entry since the flight was not "loaded on the system" and asked to wait until 2h prior to scheduled departure. This created surge of people at the exact time causing a queue at the security check without any social distancing measures. At the ticket check after I had my boarding pass scanned I was asked to present UK Visas and Immigration document (self isolation declaration) to the airport staff. There are two issues here and I hope somebody from the airport team is reviewing these comments. As a healthcare professional and on the front line of COVID-19 I am trying to distance myself. The airport queuing system is doing exactly the opposite - they are preventing a free flow of passengers and creation of queues. I think this is a very poor practice putting at risk staff and passengers with large numbers of people without any good reason. Another issue is being asked to present UK Government document to the airport staff. I am following the rules and have paperwork ready but this is nothing to do with Croatian authorities and feel this is inappropriate invasion of my privacy. 5/10 I am afraid, I hope this is a one off and next year we are back to normal.

Not Verified | Worst airport in Europe I have ever visited. Although the staff at the check in desks do their job, they firstly don't do it with much of a smile, but once checked in thats when the problems start. We departed on a Sunday, that had about 4 flights departing roughly at the same time, and it was total chaos trying to get through Security. They only have 2 conveyor belts trying to cope with about 1500 people all trying to pass through security at the same time. The queue to get to one of the check points was about 40 mins and it snaked around departures so much that eventually airport staff had to take charge and make the queuing line zig zag to avoid blocking the doors and check in desks. Eventually, because they knew that people would actually miss their planes, they then started taking people out of the queue who were on the next flights, and moving them to the front of the line. Once you got to security the staff were rude, with one security man physically shoving me out of his way so he could get to talk to one of his colleagues. They snatch your belongings off you as you try and put them in the trays to go through the x-ray machine, and shove your trays through before you have even finished trying to put your stuff in. Awful place. I'd rather fly in somewhere else and drive!

✅ Trip Verified | Really small airport but everything went fine. Fast check in and fast security check. There’s only one coffee shop - 17 kuna for a cappuccino and 14 kuna for water is a decent price. People speak English and are friendly. The WiFi works fine but you have to get the password from the personnel (I asked a girl from the duty free shop). Taking 2 points away only because the WiFi password is not available somewhere and you have to ask and there are no nice seating areas.

Not Verified | What chaos. As others have said there is poor customer relations at this airport. Queues for security and passport are horrendous, taking 1.5 hours as there are so few people working and then staff seem to spend time talking rather than providing a service. No monitoring of other people jumping queues even though staff were standing around. If you have to use this airport then allow loads of time. Can not comment on any of facilities airside as we had to run for our plane after getting through passport control

✅ Trip Verified | I've been flying in and out of Pula Airport at least four times a year for the past ten years and have witnessed the rise of passenger traffic back to its late 1980-ies levels. Since this small regional airport caters primarily to tourists, crowds are intense in peak summer months, quickly outstripping the airport's capacity to fluidly handle passenger flows. Outside of that period, it provides a really pleasant and refreshingly uncomplicated experience. For its small size, there are plenty of car rental agencies to choose from. Resolving formalities of a rented car, checking in and going through security takes no more than 30 minutes. Arrivals are similarly straightforward and if weather allows, one simply walks the apron from the aircraft to the terminal building. Services are basic, with a coffee shop in the entrance hall, another one in the departures area, a well-stocked duty free and a tiny business lounge. There is plenty of room for improvement, particularly in the proactive assistance to passengers and providing up-to-date flight information.

✅ Trip Verified | Terrible customer service. We needed help as we missed our flight. The staff just shrugged and said I don't know what you do and were very rude. Needs a lot of improvement and staff need to be taught how to talk to people with respect. Will not be returning.

Not Verified | This must be one of the worst airports I have ever used. Arrival from the UK aboard a BA flight was fine, although the queue through passport control was substantial. The departure was a painful affair. Long queues through security which is not geared towards catering for families (was travelling with an 18 month baby), one cafe post security, charging extortionate prices even for the most rudimentary sandwich, one chaotic duty free shop and no waiting area to speak of: tired and frustrated passengers were all herded together in the departures hall, with the lucky few who managed to find a free seat carefully guarding it for fear of losing it if should they leave it for a second. Free airport wifi does not work. Airport staff unhelpful even if they see you struggling with a toddler and a pushchair: you need to go down a flight of stairs to reach the plane and there is no help provided (as soon as the gate opens there is a mad rush to reach the airplane and it is not possible to safely descend the steps whilst carrying a baby and a pushchair). There is no baby changing facilities! A horrid airport experience, will not be using this airport again.

Not Verified | Arrivals fine, landed and out in about 20 mins. Departure back to UK horrendous, queued for 2.5 hours to check in and passport control. No aircon, kids fainting. 2 scanners for hundreds of passengers, seriously needs updating. Leave plenty of time.

Not Verified | Bearing in mind that the arriving / departing passengers here are enjoying a holiday in Istria the welcome is not a good one. Packed buses to the terminal when there could be an option to just walk the few yards to it? Steps and more steps up into the terminal with no directions to a lift for the less than fit to use. After that all OK except the airport staff please smile! You are welcoming people to spend money in your country and first impressions can cloud the overall experience. Departure has horrendous queue's to check in, crowded departure lounge. I did appreciate the outdoor space there though. Once again no smiles! It was all quite officious and why I had to be called back to have my boarding pass checked twice I have no idea, I'm an almost 70 grandmother. Again steps and more steps, crowded bus, no option to walk to the plane. The words "Customer Care" come to mind. Could do better!