| Bearing in mind that the arriving / departing passengers here are enjoying a holiday in Istria the welcome is not a good one. Packed buses to the terminal when there could be an option to just walk the few yards to it? Steps and more steps up into the terminal with no directions to a lift for the less than fit to use. After that all OK except the airport staff please smile! You are welcoming people to spend money in your country and first impressions can cloud the overall experience. Departure has horrendous queue's to check in, crowded departure lounge. I did appreciate the outdoor space there though. Once again no smiles! It was all quite officious and why I had to be called back to have my boarding pass checked twice I have no idea, I'm an almost 70 grandmother. Again steps and more steps, crowded bus, no option to walk to the plane. The words "Customer Care" come to mind. Could do better!