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Princess Juliana Intl Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 1 reviews
2/10
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2/10

"arrived with no issue"

(United States)

Arrived with no issue. Bags were delivered in a timely manner, rental car booth was easy to find, and plenty of restrooms available. The departure was another story altogether. The line through immigration was a bit long, and then security was even longer. It kept moving so it wasn't terribly bad. The airport has been renovated and the shopping area inside the terminal is new and very open. The "restaurants" in the outer area before security serve their purpose, but nothing fancy. We were departing from gate B2, located on the lower level of the terminal. We walked down the stairs into utter mayhem. There must have been 700 people all standing around waiting for their flights. Then the announcements started - this airline looking for Mr and Mrs So and So. Then that airline looking for Mr. Such and Such. Then that flight being delayed until whatever. Then, all the while we heard nothing about our flight. The scheduled boarding time came and went and finally the pre-board announcement was made. We were sitting, but all the people around the gate started crowding in. All the while the PA announcements kept going on and on. We noticed the gate agent saying something and another surge from the crowd to the gate. No announcement and we wondered what was going on so we walked over and found out that our section was being called to board. Again announcements for every other flight in the airport - not ours. We got through and made it on to a bus to take us to the waiting aircraft only to sit there while two more boarding groups were called. Total chaos mishandled by Delta.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
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