Prague Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 91 reviews
5/10
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3/10

Prague Airport customer review

(France)

Good points: free wifi clean fast transit. Bad points: staff not friendly (yelling at people) very expensive (5 euros for an espresso) no free smoking area (one had to pay for a drink to smoke) intermediate security check in transit (coming from an EU country and going to another EU country what's the security check's meaning?).
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Prague Airport customer review

(United Arab Emirates)

Check-in: Staff did not speak English and could not find our reservations being a Etihad Airways codeshare flight with CSA. Staff replaced by a supervisor who then refused to accept baggage allowance of Etihad Airways being business class 3 passengers. Finally we tried to show them Etihad website but they made us pay for excess baggage. The behaviour was outrageous. Upon boarding the flight we were told that staff had allocated all of us different seats in different rows. Luckily we were only passengers in Business Class and crew allowed us to sit besides each other. Immigration: Officers do not greet people do not speak English and started yelling at one family ahead of us. Customs: Did not accept cabin baggage size being a standard cabin bag reasons unknown as the person did not speak English and no one around him spoke English. On return to the fast track queue we were pointed to go through usual queue and no fast track as staff were busy chatting. Next Time we will go by Train.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Prague Airport customer review

(Thailand)

Yet again Prague airport stood up to my expectations and annual experience. Arrival from Bangkok via Moscow. The arrival process was a breeze. Once disembarking passport control took only moments with pleasant passport control female officer. The signage changed to accommodate the new connections of Czech Airlines to Russia and Korean Air. So all is in English Czech Russian and Korean. Baggage arrived very quick. It took less than 20 minutes from disembarking to the taxi. I am very pleased and most of all happy to see an airport that is adamant in holding its service standards. Flying through this airport is always nerve free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Prague Airport customer review

(Australia)

Booked online and showed up to check in luggage. Incompetence and rudeness started right from entering this airport. It's 2am and have been sitting in Dubai airport for 4 hours waiting for my luggage that the rude check in operator sent through to Brisbane. My advice check your luggage tags for where they have sent your luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Prague Airport customer review

(Belgium)

Clean and well lit airport. The best way to downtown is to get a radio taxi inside the terminal which offers a large discount for return journeys. Airport food choices a little limited and there is no smoking ban in the airport so if you sit inside the restaurant there is a chance it will be smokey (though you can sit outside). Sign posting was good and staff were helpful. Decent selection of souvenir shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Prague Airport customer review

(Thailand)

2 flights in 2 weeks one was KLM to Amsterdam in C class. Check in was in seconds security was a breeze and since its an EU flight there was no passport control. EU flights leave from T2 large and airy I suggest a bit more greenery to smarten it up. But squeaky clean shops cafes etc. Sky Priority in security check and boarding working fine and smooth. Arrival to T2 was also very quick and smooth bags took a while to come (20min) but priority tags were respected. Stress free experience. Second flight was from T1 with Czech airlines to and from Abu Dhabi in Economy. This is the non-EU terminal. Check in was rather quick with no actual drop off baggage counter (CSA mistake) passport control was as well a breeze. At arrivals all EU passport holders can use the self passport control took all but a couple of seconds easy to use and would quicken the process but many were a bit scared to use it. The non-EU passport holders takes 20-25 minutes at least. The departure gate was barely enough for the number of the passengers which was very uncomfortable. Prague airport is quite good to fly from and too. Its never too much of a hassle and with minor tweaking here and there it could be even better. The experience us usually good. The return flight to Abu Dhabi was almost midnight so most shops were closed or closing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Prague Airport customer review

(Norway)

I used PRG as a transit airport several times a year between 2007 and 2009. It never let me down. Never much queuing everything running smoothly. Perfect size for an airport. Good places of spotting as well. Good prices nice KFC restaurant. They never lost any bag I had even with a 20 minute connection once. Avoid the Coca Cola "bar". Horribly overpriced for Prague standards. Easy to navigate helpful young personnel with good English skills. Would love to still use this as a connecting hub but not so at the moment as CSA does not fly my normal route any longer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Prague Airport customer review

(United Kingdom)

Flew BA so went to use the John Menzies lounge in T1. Not bad. Good view of manoeuvring area. Good choice of beverages. Food rather limited. Lots of chocolate wafer biscuits. Inbound flight delayed due to weather so spent another 2 hours in the lounge. All in all a nice airport to travel into/out of.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Prague Airport customer review

(United States)

After nearly 12 hours in transit from Atlanta via Frankfurt to Prague I was delightfully surprised. The airport is new shiny and easy to navigate. We cleared passport control customs picked up our bags and were on our way in 30 minutes. When we flew out we had no problems with check in security finding our gate nothing. Many other major airports could learn from this one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Prague Airport customer review

(Russian Federation)

Transit between terminals 1 and 2 was extremely smooth though it was not a peak rush hour and the limited security control lanes could conceivably cause queues. Service at the transfer desk was excellent. Restaurants and cafe's could improve their quality though still rank on the better side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes