Portland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

"is now dropping to the unfavored list"

(United States)

Not Verified | One side of security check was closed, without notice at main entrance. At the D/E security check, my husband and I were told that our TSA passes on our phones 'could have been photo-shopped' so we'd need to proceed through security as usual - unpacking liquids, toiletries, digital devices, removing our shoes and jackets. This was super unusual and uncalled for. What is the point of paying for the additional service and being frequent travelers if there is no recognition of our ability to comply? Portland, once a favored airport, and our former home airport at that, is now dropping to the unfavored list - akin to San Diego - an airport that we avoid.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"so nice and helpful"

(United States)

Trip Verified | I fly 3x a year through Portland Airport and the TSA agents were so nice and helpful today that I had to give them props. Thanks for a very pleasant experience! Plus, the security lines were very short. Bonus!
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"Why do they need to be so rude?"

(United States)

Not Verified | I have been to this airport many times. It is a very nice, clean and for the most part friendly. But the last few times the TSA has been nothing but rude!We have had one TSA employee shove my son's stuff down the lane making him almost drop his computer and then yell at him because he said "what the hell?" Yes he said hell because it surprised him and he is 22. Then the guy got all upset because he said hell and told me he cursed at him when he didn't. The guy wasn't even wearing a uniform or a badge! He was completely rude to me when I asked why he had to shove his stuff down! Even the people around us where talking about how rude he was to my son so I know it wasn't just us. Then we were just at the airport this last weekend and there was a normal size line for security and it was moving fine. We got past the licence check and this little guy was yelling at people to "Pick a line or I will pick one for you!!" Everyone was moving fine there was an older lady who was a little slow because of her age and she looked so upset by what he said. Why do they feel they need to be so rude?! There was no reason for him say that even if we were all slow!! I sure hope my next trip to PDX will be much better. It's always been a friendly airport so I am hoping that's what it will be next time.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"a smart, caring design"

(United States)

Verified Review | I am not a world traveller but do have quite a bit of experience over my 60 years. I cannot find a better airport than Portland in terms of access, TSA service, parking, car rental, and restaurants. It is small enough to have that hometown feeling unlike LAX or SFO yet large enough that you will notice the long lines at peak periods. Yet, the TSA seems to be much more responsive and best of all, compassionate in this most painful point of travel. They seem to be able to open new lines, cross cover one another and be cheerful at the same time. Best of PDX is that the provide an area to accommodate families and fiends to greet incoming pax. All other airports just want you to drop off and get out. Here they have stores and restaurants outside of the security where we can meet and greet. I do not recall any other airport like this. Overall, just a smart, caring design that works for me.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"friendly and courteous"

(United States)

Verified Review | Portland Airport has got to be one of the best airports in the system, with the sole exception of very long walking distances. Check-in is swift, TSA friendly and courteous, amenities are bountiful and terminal is clean. Food is reasonably priced and close to gates, parking is excellent compared to Chicago's mess. Would highly recommend this airport.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"products aren't price inflated"

(United States)

Portland airport have this policy that ensures all products sold inside the airport aren't price inflated. This makes purchasing souvenirs (especially local craft beers!) easy and affordable to take home. You can rest assured, knowing that you aren't over paying for anything inside the airport. PDX is also really chill (as is the rest of Portland), and the MAX (train) stops right outside, making it an easy trip to and from.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Portland Airport customer review

(United States)

I'm a big fan and frequent user of PDX. I can't comment on pax drop-off as I usually take the MAX from downtown- clean cheap easy to manage with roll-aboard luggage. TSA areas show a pre-2001 design with post-9/11 security added where it could be shoe-horned in. TSA Pre is usually quick as long as there aren't too many random selectees who need to be told to keep their shoes on coats on don't take out laptops etc. for some reason this seems worse here than at airports like SJC or SEA. Dining and shopping options are excellent for an airport this size and with this traffic. The airport is apparently changing out a number of mainstream concessionaires for local vendors including several food carts in the terminals. Prices are same in the airport as outside and quality is also generally consistent with outside vendors. The terminals are bright broad and high so there is a consistent feeling of openness. It's a very pleasant airport to be stuck in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Portland Airport customer review

(South Africa)

Charming airport with great staff. Small but spacious. Easy check in and quick security controls - I was TSA pre-checked so this helped. Good selection of restaurants and plenty of seats at waiting areas. Good views out of airport too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Portland Airport customer review

(United States)

There's a lot of bad and good to say about Portland International Airport. First the good: PDX has a lot of restaurants and shops to visit. Prices aren't too outrageous and it feels organized and easy to navigate. I've read a lot of complaints about the TSA in Portland but I've experienced very few problems especially compared to other airports. The lines usually move fast and they don't make me remove all my liquids from my luggage which some airports do. Now the bad: the pick up for PDX is a mess. It doesn't need to be but it really is. First of all is the smoking problem. Everywhere along the pick up line are signs that say "No Smoking." There is a designated smoking area at the very start of the line where cars come in. However whenever I'm at PDX there are smokers standing all over the place in any location along pick up. I have yet to see PDX enforce them. The second issue with pick up is that there are signs posted everywhere asking people to not wait. That's why there is a very useful easy to find cellphone waiting area nearby. However often the pick up lane will be entirely blocked with parked cars who are still waiting for people to get out of baggage claim or off their flights. I've watched multiple cars sit in the same spot for over fifteen minutes while the drivers played on their cell phones. On many occasions I've picked up and been picked up at this airport and if anything I've always seen cars blocking the entire pick up line with no one in sight to pick up. There was no one to enforce the many signs stating this was illegal. It's been a problem several times which is why I'm finally writing about it. Weekends are the worst and I usually try to avoid that but sometimes that's impossible. Let's use common sense PDX! I can understand giving people a few minutes so the person being picked up can run to the car from wherever they were waiting outside and drop their luggage in the trunk but anything over five minutes to fifteen plus minutes is ridiculous.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Portland Airport customer review

(United States)

I cannot say enough good things about PDX. The ticketing lobby is open and airy. The boarding gate concourses are well maintained with ample room to relax a bit. Food and shopping options offer typical products of the Pacific Northwest. My only complaint would be about the United Express and Alaska/Horizon regional boarding areas. They are crowded noisy and in the winter cold. I was so impressed this time with the professionalism of the customs immigration and agriculture inspectors. They were friendly personable and helpful. One feature I really liked was the presence of "Ask Me" persons who stand by at strategic places and can help with just about any question. International travelers may find the shuttle bus around to the main terminal from the customs area a bit trying. Here's hoping they can get that changed up soon. There are even musicians at times in each of the terminals playing pianos and guitars. Nice. Maybe rocking chairs could be added ala airports in the South.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 40 Reviews