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Pisa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 38 reviews
3/10
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4/10

"have put in too many shops"

(Italy)

They have put in too many shops in departures at the expense of seating and hence when it's busy the place is mayhem with a lot of people standing everywhere and the staff looking very harrassed. Bologna and even Florence are far better airports to use if your schedules permit.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"lack of professionalism"

(Norway)

This airport is the most ineffective airport I have visited. Check in started 2 hours prior flight and to check in the 3 first in the queue took 25 minutes. The staff at this airport were not able to check us in at our transfer flight from Copenhagen (they didnt know how to), after that you got to go to security and after that an overcrowded and very noisy public area. The plane was supposed to depart at 15.10 - it was departing at 16.40 because the staff had problems putting the luggage from the trolley to the aircraft. Overall: lack of professionalism, overcrowded, noisy. Tip: other airports have check-in machines doing a better job than their staff.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"overall everything moved smoothly"

(United Kingdom)

We recently flew to Pisa for a short break. Pisa is a small regional airport. On arrival we were bused to the terminal as the aircraft was parked far away. The arrivals and passport checks were fast with baggage on the belt soon thereafter. On return the check in was slow, as the airport is not air conditioned it was hot inside the terminal. The departure hall for non-schengen countries is on the first floor with its own passport control which was fast. The security check was quick with minimal wait. The departure area was crowded with inadequate seating, again no air conditioning meant it was hot, humid and sweaty. This time the plane was parked in front of the gate and it was a short walk to embark. There are adequate shops after the security check in and one cafe in departure area. Overall everything moved smoothly, the only discomfort was lack of ventilation and crowding in departure area.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"rather shoddy and outdated"

(United Kingdom)

Flew to/from Pisa on a return flight with Ryanair from London Stansted. The Passport Control for non-schengen arrivals and Baggage reclaim I thought was very small and cramped. Departure was not a million times better. The Terminal building is in general rather shoddy and outdated. Security was fairly painless although tiny trays to put belongings in meant people were using two or three trays each. Once through, a very poor range of shops, bars/restaurants as well as little seating provision. Subsequently we went straight through the Passport Check onto our gate only to be basically trapped in a small space with one small pastry stall, a row of seats and three loads of passengers. People were all getting mixed up in boarding queues with both BA and Ryanair passengers all merging into one queue. Overall not the nicest of airports I've been to and given the choice would not be one I'd look forward to using again. On the plus side it is extremely close to the center of Pisa.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a total shambles and well worth avoiding"

(United Kingdom)

An airport far too small for the volume of passengers even on a Thursday late morning. The security staff were rude beyond belief. On getting through you go to the gates. In this case gate 22 for Ryanair. At the top of the escalator leading to the gate is passport control. It was shut. Build up of queue coming off escalator. Rumour had it after enquiring that they don't open until an hour before departure despite there being six gates and shops on the other side. This airport is a total shambles and well worth avoiding.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

Pisa Airport customer review

(Canada)

Easy enough airport to use. Checkin was simple, plenty of shops and services, security was a breeze. Duty free and cafeteria area after security . Departures sitting area quite crammed with limited seating.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
6/10

Pisa Airport customer review

(United Kingdom)

Pisa airport is OK Medium Sized. Our flight landed in a 10mins early (Easyjet from LGW) and had to wait on the taxiway for 5 mins as a plane was leaving from our allocated stand a little bit late. We had to disembark by air stairs and walk a long distance to the terminal building. Immigration took 10 mins and as we were only there for a long weekend we had no baggage. There was a large taxi rank which was a delight from our 30min wait at Edinburgh for a taxi last year. Flying out we got at the airport 3 hours before our 10.10 departure (easyjet to LGW). We were expecting long queues at security and customs. However there wasn't and we were left in the departures lounge with around 10 duty free shops and cafes. Annoyingly they said go through customs (for UK and intercontinental flights separate departure area upstairs) 90 mins before departure and around 50 of us did. However a hazard was the escalator was kept running and we had to cram in to a small area for 25 mins before they opened up customs. We boarded 35 mins before (inbound was 40mins early) but there was a long walk down ramps (quite odd) our plane was at a stand the other side. It took a while to get down to the planes and a Ryanair was disembarking and pax had to walk across the ramp which caused a 10min hold up. (We where last to board before hold up) We push backed 10mins late and departed in just 2 mins. We arrived 5 mins early. I would say Pisa airport is a standard medium sized airport but it is quote odd in having to walk long distanced from a gate to either side of a ramp to the aircraft and vies versa.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Pisa Airport customer review

(United Kingdom)

Arriving with hand luggage was extremely easy about 10 minutes from stepping off the aircraft to walking out of the terminal. Departing was satisfactory not great but I have experienced worse elsewhere. Queues for security were fairly long (about 10 minutes wait) but kept moving passport checks took a couple of minutes. Once in the 'non-Schengen' area seating was very limited and there is only one snack bar. Note that the railway station is closed for a year while the line to Pisa Centrale is upgraded it is not a huge problem as there is a shuttle bus that takes you there in about 10 minutes (buy tickets in the terminal or when you get on); it arrives and leaves from the opposite side of the station to the main concourse it is well sign-posted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Pisa Airport customer review

(United Kingdom)

Dec 29th. British Airways to London Heathrow. Flight was called approx. 60 mins before departure. Door at the foot of the escalator was opened escalator switched on door at the top of the escalator was not opened. Passengers coming up the escalator had nowhere to go and were being piled on top of each other. Emergency stop button in an awkward place so it took ages to stop it as more people were being thrown onto each other. Lots of people screaming. No one from Pisa airport took any notice. After passport control it was the usual boarding chaos one would attribute to Ryanair. Will try Genova next time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Pisa Airport customer review

(United Kingdom)

The airport itself is very convenient when arriving by train. It's nice and small and queuing times are little. There is however a shortage of decent places to eat compared to the rest of Italy and of course Pisa downtown. The restaurant upstairs (called Cafe Aero or something) was terrible - we were going to eat there but watched three couples fight with the waitress before walking out. Instead we went to a pizza place on the Ground floor where the food was instant. Aside from food it's a good place to fly from.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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