Pisa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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1/10

"it certainly isn't customer friendly"

(United Kingdom)

Not Verified |   Lots of issues with this airport. It is not big enough or well equiped enough to handle the amount of traffic that is currently going through it. I've arrived here several times and have had to sit on the aircraft for up to an hour waiting for a parking space. There are not enough stairs for arriving aircraft and not enough working ground generators. leading to huge delays, Try sitting on an aircraft in august on the Pisa ramp without air conditioning and you'll know what I mean, Security queues are huge and slow. Once through security, passport control is nothing short of scandalous. I've never seen more than 2 desks open. The escalator going up to passport control is an accident waiting to happen. The queue can back up onto it , I've brought this to the attention of airport management several times and they are just not interested. If you are checking in hold luggage, 2 hours is not enough time to get to your gate before it closes. As in all airports the prices are daylight robbery. I did notice that there were no testers for perfumes just before and after Christmas, I wonder why? If you arrive in winter you will invariably get soaked walking from the aircraft to the terminal and God help you if you have hired a car. I've had to wait ouside in the rain for 5 minibus trips before getting on, Queues were huge. There are no baggage troleys at the car hire area so you will struggle if you have more than one case. Boarding is chaos, Either the airport or the airlines think it's OK to keep customers packed into a staiwell for up to an hour before departure in freezing cold or swealtering hot conditions without anywhere to sit. On arrival in Pisa be prepared to wait for anything up to 2hrs for your luggage and don't even expect it to come in on the belt that it actually says on the screen. On arrival there is some guy directing the 2 lines at passport control. He seems to take great pleasure in saying Breeteesh is not Europe anymore, It might be worthwhile if someone told him that there is a difference between Europe and the European Union. If you have a choice don't use this Airport, I've found staff to be rude and offhand, queues for everything, filthy toilets,outrageous prices for anything that you buy. It's not a friendly airport and it certainly isn't customer friendly.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Security staff are extremely rude"

(United Kingdom)

Not Verified | In this day in age what airport closes at 12 midnight. Security staff are extremely rude, especially the guys on tonight, 6/11/23. I'll avoid this airport at all costs for future travel. Most Italians are lovely but any of those in any sort of position of power are rude and obnoxious at best. Done with Pisa and its excuse for an airport!
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I ever visit"

(Netherlands)

Not Verified | This must have been the worst airport I ever visit. We were on a transit flight from Malta, but you have to get out of the airport and check in again. All items bought in the Duty free zone on Malta airport could not go through the new security check we had to do in Pisa. Because we had to catch the connecting flight we did not discuss with the rude security staff. We had to leave our Items behind. The airport is old, dirty, toilets are very dirty and not enough room to handle big crowds.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff were very rude and unprofessional"

(United Kingdom)

Trip Verified | The staff were very rude and unprofessional. They have this rule that you cannot go through security 2.5 hours before your flight however this was not communicated by the airline or the airport so I arrived early enough to have a relaxed shopping time at the airport only to wait outside for an hour. I understand this is a small airport but it could be communicated better. All I wanted was to spend more money in the Duty Free. They should really work on their Customer Service skills. Overall I had a great time in Italy but little things like that make it feel not as welcoming as it could.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Staff rude and unprofessional"

(Italy)

Trip Verified | Nonexistence of customer assistance and care. We supposed to be transferred to Florence by bus, we didn't find any staff at the arrival to collect us, provide info where and when the bus was supposed to arrive. Staff rude and unprofessional especially the personnel at info-desk
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"dirty hot hell hole"

(Ireland)

Trip Verified | This must be the worse airport I have ever traveled through. The airport is old and needs to be knocked to allow a clean air conditioned building that is suited to the number of passengers travelling through it. There are very little seats. I witnessed elderly and pregnant persons standing or sitting on the floor. There were 7 flights departing during my visit - people were sitting in the public toilet floor and on the stair wells. There is no air conditioning downstairs where most of the flights depart. There was one flight departing from gate 21 upstairs where I believe things are marginally better. If things were this dire on a cool mid week afternoon in April I would hate to experience the mayhem during peak travel season. The staff in the shops were just rude and clueless . Right down to the ‘Duty Free’ - €7.50 for a packet of gum. I’ve never encountered such inflated prices. It resembled a kiosk with one person serving and a line of 30/40 passengers queuing. I would never travel through this airport again. The only words I can use to describe it would be dirty hot hell hole. How can Italy continue to bring customers through this airport.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid if possible"

(Italy)

Not Verified | Rude and unprofessional staff make this airport a real disgrace. Cramped facilities, overpriced outlets and long queues add to the grim picture. Avoid if possible.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"disorganized but it works with a smile"

(Norway)

Trip Verified | The airport looks old and in dire need of an overhaul. It was totally crowded it was a challenge to find the way. The check -in counters were announced late and I suspect that some pax may have been late. With such crowds, the check-in counters should be announced earlier to avoid chaos. Not easy to get something to eat - long lines of people queuing. We were truly worried that we may loose the plane but here comes the positive; it works. Check-in (when it happened) was quick and friendly, same with security and actual boarding. Some people say it is like a mini-Italy; seems disorganized but it works with a smile. So, to those who want to travel via Pisa, be patient but not concerned. It works.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"way too small for so much traffic"

(Sweden)

Trip Verified | Pisa is way too small for so much traffic! Crowded, so at times chaos, and the service from shops and restaurants are insufficient. The airport has been refurbished and the check-in and gates are little better then some years back. But its not good enough. Reduce the number of flights. Arrange enough seating at the gates. Better signs. Or Build a new airport with at least two runways.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it was a living nightmare"

(United States)

Trip Verified | The single worst airport I have been through. Flying from LHR to Pisa, two of our bags did not show up on the carousel. We knew they were there, but the handlers decided to knock off for the night. It ended up taking two weeks until BA got our bags back - which meant we had to go out and buy new clothes for our 12 day trip. Flying back from Pisa to LHR on the same trip - we are a family of 6 and were told the plane had been changed and we may not all be on the same flight. They checked in our kids, and then my wife and I were told we had been bumped off the BA flight. Our travel agent got us on an Easy Jet flight as the people in Pisa wouldn't help us. All flights were delayed 3 hours and when we were boarding, we found out our kids flight was canceled, and they were left to find their own accommodation and alternate flights! Absolutely disgusting. My advice: never, ever, ever fly through Pisa - it's a dump of an airport, the people there are rude and it was a living nightmare.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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