Phuket Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 45 reviews
2/10
No Skytrax Rating
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4/10

Phuket Airport customer review

Review by (Canada)

The new terminal is still under construction, so I'll give them the benefit of the doubt in that regard, but their terminal does not leave a particularly warm welcome, with it's non-air conditioned jetbridges to the lack of pens for you to fill in your declaration forms. Immigration was slow, interior worn. As for departures it's interesting that they'd have body scanners. Their terminal was crowded, especially in the waiting area past security. Aside from that, there's nothing particularly noteworthy.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Phuket Airport customer review

Review by (Netherlands)

I arrived and departed from Phuket last week. My overall impression is that it's a decent, but messy airport. Signs are on point, there weren't long queues and the terminal looked fairly well maintained but dated. The small number of seats at the gate get taken very easily but the seats themselves are quite nice. There's a good amount of food and beverage shops, but the other shops are a bit disappointing. What bothered me on arrival was the small carousel and the fact that there was no staff to keep order when rude passengers made it impossible to grab your bag on the first round. I hope that the renovation will make things a little better.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Phuket Airport customer review

Review by (Australia)

The International Check-in area has expanded to include a crudely added "Terminal 2" which has no road access to be dropped at. Security is very thorough at all stages throughout the airport and the amenities are reasonable in the Departures Lounge. If you are flying with Bangkok Airways they have a free refreshment stand if you present your boarding pass. In the International Departures area there is a Duty Free Shop (liquids not allowed to be taken to Australia) and even a place to get a massage. Food-wise there are more choices prior to clearing immigration as there are quite a few chain stores at the front of the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Phuket Airport customer review

Review by (United Kingdom)

I've used this airport 6 times in the last few months always for domestic flights. It is a horrible airport to have to wait any amount of time in. It is completely inadequate for the number of people using it airside people have to sit on the floor because there aren't enough seats. Eat before you get here - airside there is just a Burger King a Subway and what must be Thailand's most expensive sandwich shop (it cost us $15 for two drinks and one small bagel). The only positive thing is that the airport is so small it doesn't take long to get through and the queues usually aren't too bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Phuket Airport customer review

Review by (Japan)

An airport of two halves. Arrivals: ridiculously long queue for immigration (30 minutes) small. Luggage was waiting (but probably only because of the immigration delay). Customs scan luggage on arrival. (On my trip I had my bags scanned five times including at airport entrance). Departures: reasonably spacious no queue at all for immigration exit stamp good shops airside lots of seating. Bag Drop (AirAsia) satisfactory. It was like a different airport! Difficult to give an overall rating given the contrast between Arrivals and Departures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Phuket Airport customer review

Review by (Thailand)

Thai international staff great and accommodating. Horrid conditions at the domestic departure concessionaires after security. The seating area was like a rubbish dump perhaps because of no trash cans. Clearly no cleaning staff present. Unacceptable standard for Thailand's premier island destination. AAT should look at Bali Langkawi and Samui for examples of how to run airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Phuket Airport customer review

Review by (Singapore)

Arrived at 2pm and queued for 10 minutes at immigration. Didn't have any luggage and was out of the airport by 2.20pm. Departure was smooth. Had an early morning flight at 8.40am so we arrived at 6.30am to find that the airport was already bustling and almost all shops and restaurants were open. The best food options are before immigration so arrive early if you need to eat something substantial. The staff while not friendly were professional.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Phuket Airport customer review

Review by (Hong Kong)

Horrible experience. The departure procedure is a pain. No queue management and baggage security in the entrance door to the terminal. Chaos around the check in desks and just to top it all off security staff who are rude and disrespectful beyond belief. We had our baby's water bottle emptied in a demonstrative fashion in front of our eyes without explanations and in fact without any verbal communication whatsoever. Once in the air-side part of the terminal you find that all the real restaurants were actually before the security check. And that's after you have queued for 30 minutes in the slowest ever immigration queue. Arrogance and ignorance is the name of the game here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Phuket Airport customer review

Review by (Australia)

Dreadful experience both on arrival and departure. Waited one and a half hours to be processed through immigration because we didn't want to pay the scam money to be processed quickly. On departure our bags were security checked 4 times with same experience as Peter Yeoman see his 19 August 2013 review. Two of the checks involved having our bags opened and searched through every single zip and pocket. They couldn't even tell us what they were looking for.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Phuket Airport customer review

Review by (United Kingdom)

We waited for over one and a half hours at immigration whilst staff chatted to each other. It was taking between 3-4 mins for them to check each passport at all of the exits except the end one where if you paid 100 bahts it took 20-30 seconds. It certainly felt like it was deliberate just so you would pay as many people were doing because they were so fed up with standing around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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