✅ Verified Review
| Like many other reviewers of this airport, I was very disappointed at the time required to depart from this airport. As arrival was quickly accomplished, we never expected to experience such a long period that was required on departure. Luckily we happened to arrive a little early and so still could make our flight. The line to proceed through an initial baggage scan that took place outside the terminal entrance doors, extended beyond the covered portion of the airport. It took an hour to finally arrive at the X-ray machine. Then, with staff perhaps unable to properly understand the signals of the X-ray equipment, I was forced to spend an extra 15 minutes there while a security officer rummaged through my suitcase looking for a non-existent battery despite my repeatedly stating that I had no battery inside. After the officer removed many items, I had to go back and have a re-scan after which my luggage was declared OK. Of course my packing was a mess at this point and they let me put it back in by myself. I realize they have to be safe but as I had no problem with any other security equipment at other airports, I am placing the blame on experience with the equipment. Once inside, we got processed quite quickly by the airline to obtain our boarding pass (we were traveling business so less of a line-up), but then had to join a line for immigration that extended outside the immigration area, almost reaching the end wall of the terminal. When we reached inside the actual immigration area we noticed that, despite there being the option of 2 officers per kiosk, it appeared there was only one officer working per kiosk. So they did have the ability to speed things up if they wanted and staff were available. Hence a little over another hour was spent going through immigration and the inside security check. In summary, we spent well over 2 hours in some form of line just to get inside the terminal. This is a new terminal that is apparently the second busiest in Thailand yet is managed as if it were a small market airport. Not really a tourist-friendly airport.