Philadelphia Airport

What a nightmare these whole 2 hours that I had to spent there were! Never ending lines to absolutely ridiculous 'security checks' I mean - 45 minutes waiting in line to get your passport and ticket checked while you miss your flight. I'll be sure to never pass trough Philadelphia again if I can help it!

Its easy to get to the airport. After check-in I went to security which was very busy due to the rush hour early in the morning. Queues were handled efficiently. Sufficient seating space at the gate clean. Free wifi and re- charging points are great bonus!

I've literally never been more embarrassed to be an American than when I past came through Philadelphia via an international flight. This airport is a total disaster in every which way. Once you're finished clearing customs visitors are subjected to lines in a cramped dingy hallway prior to being re-screened by the ever faithful TSA. After clearing security you are once again subjected to dimly lit low ceiling hallways manned by 2 to 3 US Airways employees at each turn informing you to stay to the right and don't you forget it! After that miracle of American ingenuity you'll probably be lucky enough to have to transfer via bus to another terminal. True to style these buses are a real help especially when running late to a flight most notably when the bus waits 20 mins while two US airways employees stand and talk.

My main problem was with US Airways but in looking over other flights that have gone in and out it seems the airport is incapable of having flights arrive and depart in a timely manner. Apparently my flight was not an aberration. I ended up spending the night in an area hotel due to the incompetence of all concerned especially the extremely rude US Airways employees at my gate. It seems that no one is accountable for the chaos at this airport and I will avoid flying there at all costs in the future. It sounds as if many foreigners use this airport and it is embarrassing to me as a US Citizen that this is the first "welcome" they get upon arrival to our country.

Philadelphia airport seems to work reasonably well although the terminals are very spread out and it's a long walk between them. However connecting International passengers have to endure a desperately badly organized and understaffed security check once they have cleared customs and immigration. I only had carry- on luggage so I was one of the first through but it still took me over 40 minutes. I hate to think how long it would have taken the people at the back of the plane with luggage. With hindsight I wonder if it might not have been quicker to have existed the terminal and re-entered through another domestic security lane. Very poorly organized and very disappointing for an airport which seems to have aspirations to be an International hub.

Arriving from the UK en route to Hawaii (via Vegas). Immigration was reasonably well organised and the queues moved fairly quickly but the security area after claiming baggage and returning to second belt for connecting flights was carnage! There was no order and many people were queue jumping. Staff were unhelpful and oblivious and passengers were manic as many missed connecting flights (including us!). Avoid using this airport but if you have no choice would suggest you allow at least 3-4 hours between connecting flights as your connection will not wait for you and your bags invariably go without you!! We had to fly to Vegas via Phoenix adding an additional flight to our already very long journey as we had only allowed 2 hours in Philly. Advice for staff at Philadelphia airport - take a trip to some other US airports eg Phoenix or San Francisco who know how to organise thousands of passengers through security with minimum wait times and fuss and learn from them.

Customs and Immigration screening process for returning US Passport holders was totally ridiculous with massive lines that make rides at Disneyland insignificant. It took us one hour and fifteen minutes to get through the process then we had to recheck all our baggage and go through security screening again for our connecting flight home which we barely made. The beautiful relatively new facility is woefully understaffed in the passport control area (your tax dollars at work): of 35 available "stations" only 13 were being used.

Took 1.20 hrs to clear TSA security at terminal C before a 8.00 am flight. I am a frequent traveler but was directed to the long switch back queue by TSA agent. Had to run down the terminal along with many others to catch our flights. This bottle neck needs to be fixed.

What a scandal that this pathetic excuse for an airport is what visitors see first. Immigration is fine with polite officers. That is where the good ends. The washrooms are filthy and broken down. Security in all terminals is appalling - Saturday afternoon with one lane open in the B and C terminals and not much better in D. F was fine for obvious reasons - no-one starts their journey there. The 'family line' means that everyone else just waits while they push in front. The staff in general are lazy and impolite - absolutely no concept of customer service. I have used this airport for many years and it really has steadily got worse - to be avoided if at all possible. If you must use US Airways may I suggest Charlotte for your connection. If coming in on an International flight there isn't much choice - maybe go to another country where they understand treating passengers as human beings.

I'm not a frequent traveler; apparently they know better. An hour between flight connections in Philly is insufficient. I paid for and hoped to enjoy a Royal Caribbean cruise. Philly tells other airports to hold a plane on tarmac because they won't have a window available when you get there. Well that is better than circling once you're there. Get to the connection boarding gate and see your flight to Miami taxiing out. I should have known better and gone down the day before. That's exactly what the ticket agent told me when I tried to scramble for an alternate flight. No she didn't have any contact information for any of the other airlines. I would have to use my phone to call 1-800-information to get phone numbers to check with other airlines. I missed the boat in Miami. I missed the cruise. The cruise and round-trip flight non-refundable. My fault for not knowing the Philly airport is sub-par. Never allow less than two or three hours to make a connection in Philly.