Philadelphia Airport

The airport is huge and not at all conducive for a connecting flight Took 30 mins at the baggage reclaim. The passport control is hideous, the queuing time is at least 30 mins, followed by another ridiculous queuing system at customs. This took another 30 mins. Thankfully my return journey is via Charlotte.

This is the 2nd time travelling through this airport. We travel here from Singapore and back out again. In fact, we like this airport so much more than NY-JFK. Everything is just simpler and faster. It is true that in terms of eateries and shopping, there really isn't anything significant but we're not really into eating/shopping at airports anyway. We just want clean, simple and efficient. And this place checks all those boxes. We only have one big upset which is with the T-Mobile counter that sells prepaid SIM cards to inbound tourists. You cannot help seeing it as you exit the International Arrivals. This is a scam. We bought a couple of 7+2 day plans but on the 7th day, the account was locked by T-Mobile. When we approached the T-Mobile shop downtown, they told us that this happens all the time with tourists who buy from this counter. The strange thing is the mobile numbers we were assigned were all business mobile lines. The shop assistant suspects that this operator is buying bulk business lines and reselling them individually as prepaid SIM plans for individuals. The customer is none the wiser - after all, who would know that the number was a business line? However, the T-Mobile system detects this abuse after a week and terminates the account. This is a scam and Philadelphia airport should shut this operator down.

✅ Verified Review | The airport was very spacious, short lines, clean, easy to navigate, nice staff. However, there was no place to eat - which can be very important, especially after a long flight. Also, it is very easy to get to the train from the airport, which is great.

✅ Verified Review | I hope this is the last time I ever have to go through this airport. What a disappointing end to my trip to Spain. My 4 hour layover here on Sept 7/16 was awful. Being tired and hungry all I wanted to do was grab food and sleep. Well I got some cold food. Sleep - good luck, the departure lounge for American Airlines is awful. It was hot, humid, dirty and cramped. B1 should not be a departure lounge. I hope to never have to use Philadelphia Airport again.

Philadelphia is a dirty airport, and overcrowded. Staff are kind and friendly. Good selection of shops in connectors but not in the concourse. Poor waiting area. Bathrooms are they only thing that are clean, except concourse A, which we took a nice walk to see. If you don't have to fly here don't try it.

The shops are nice, a decent choice for food. My biggest complaint is how rude the security was, I have a hard time hearing and she said something about my bag, I didn't understand so she came over to my stuff threw it around, rolled her eyes, and said a remark to her friends about how we (the paying customers) become stupider everyday. Constant employees just talking and sitting with their friends. This will be my last time flying through Philadelphia.

I was recently in the US for a vacation travelling through New York, Philadelphia, Las Vegas, San Francisco and Los Angeles airports. Philadelphia is no doubt a record breaker in terms of Airport Security rudeness. I have never experienced, neither in the US nor in Europe for that matter, having to load my bags on the conveyer belt myself with no help from Airport Personnel. What are they paid for?

I travel through Philadelphia Airport 2 or 3 times a year - normally flying British Airways using Terminal A West. Check-in is usually quick - they know me so I get greeted by name. Security is a breeze. The lounge is quiet and the flight normally on time. I would recommend PHL because if its convenient location and it is not busy in the evenings.

I have no complaints about the cleanliness of Philadelphia airport, and the staff seem friendly and helpful. Glad to see there is now free WiFi. My main issue (and always has been) is the management of planes departing and arriving. When your captain announces that you are getting ready to land, that means 20+ minutes of descending in an over-crowded pattern. Once on the ground, you can taxi quickly to your gate. However, once we got to the gate we had to wait for a truck to tow us in the last few feet. Then we had to wait another few minutes for another person to inch the jetway close enough so we could use it. No explanation was given for those delays. As for departing the airport, I had a short flight to Pittsburgh. My ticket listed it as a 90 minute flight. The first 40 minutes was spent taxiing on the runway and waiting for other jets to get a turn (again, over-crowded pattern / departure times). My flight was in the air only 5 minutes longer than we taxied on the ground at PHL for take off.

Worst airport in 30 years of traveling. Absolutely no restaurants or cafes outside of security checkpoints and bathrooms are extremely limited and very dirty. Customer service exists as a bunch of airline and airport-badges personnel hanging out and talking while customers are waiting. Signage is sparse and monitors are inaccurate. I've never seen so much hassle of customers over a carry-on that will ostensibly fit in the overhead. I sat in front of the offending ticket counter watching the debacle for too long.