Penang Airport

✅ Trip Verified | I would like to thank the airport information counter staff for her helpfulness and honesty. I lost my branded wallet somewhere at the airport and it was found by a kind passenger and it was passed to this staff member. Later on, I received a call from the staff member and then realized I’d dropped it at the airport. However, with all the help from the rest of the airport information counter staff, I was able to get back my wallet with correct amount of money returned. Penang airport has given me a brand new impression, thanks again!

✅ Trip Verified | Penang Airport is generally a fair airport with fair facilities. However, cleanliness is a major problem for this airport. Toilets are flooded with water and seats as well.

Not Verified | Went to this airport in March this year. Possibly one of the most disappointing airports that I have ever visited. When I got down from the airplane, staff greeted me with no smile, immigration staff were the same. Only the customs and the SIM Card staff were friendly. Immigration lobby was quite dirty at some spots. Slow Wi-Fi, passport control was painstakingly slow as a turtle. On the positive side, F&Bs and dinings were quite good, departure area's passport control was fast, and the signs were easy to look at. Still, I think the airport is not a match for me.

Not Verified | The staff were very rude and unwelcoming. We weren't welcomed with a smile or friendly hello. The Jetstar staff need a serious talking to about friendly happy customer service! Why be so rude??? A simple smile and friendly hello isn't asking too much I don't think. Very unhappy with the Jetstar staff at Penang airport.

✅ Trip Verified | A nice and easy small airport to use. Security a breeze and no over the top checks. Some small shops and eating places. Customs easy upon arrival and check in efficient. Clean. Toilets are ok too for quick stop before a flight if basic. Would be happy to recommend and use again.

Not Verified | Arrival was a breeze with quick clearance and good airport pick up. Unfortunately the entire opposite happened for the departure segment. Check in at the airport counter was slow (counters were not activated even though it says open on the main screen), immigration clearance was even slower and lacklastre, and the officers didn't even bother to help or speed up the clearance even though many in the queue had their flights departing in 10-15 min. Our new fifa soccer ball got confiscated as deemed not suitable as hand carry (hmm I just wonder why) and the flight just came in (!) when it was close to departure time. And of course, the flight was delayed. Most unfortunate end to a very good family trip.

✅ Trip Verified | The smoking room is not located in a suitable location. I can barely inhale fresh air when I sit around waiting area at b7. Please be alert that second hand smoke is definitely more hazardous to our health! Hope the responsible authorities take action for improvement.

❌ Not Verified | I recently went on a holiday with my family to Penang, Malaysia. Upon arrival, we took the escalator down to the immigration hall. It was swarmed with people! There was so many people I almost couldn't see or move! The staff should do more to help control the crowd. After passing through immigration, I decided to go to the toilet. But to my utter horror, the toilet was filthy! I saw the toilet janitor just standing outside the toilet doing nothing! The toilet was so filthy I decided to not use it. After a few days, my holiday in Penang had finished. I went to the airport for my ready to depart flight. I took AirAsia and it was clearly printed on the boarding pass that boarding will be at 11:10! But in the end, we managed to board the plane at 11:41! They kept us waiting on our feet! I saw the ground staff still looking calm and relaxed as if they are oblivious to the boarding time! One of them was even sleeping! They obviously don't care about us! All they want is for us to go on the plane and disappear! They did not show any care or efficiency. The staff were very unprofessional! They should learn from Changi Airport, Haneda Airport or Incheon Airport! Never going through that lame airport again!

❌ Not Verified | The toilets were dirty and not well-maintained. There were not enough options for dining and very limited shops in the arrival hall. Staff were slow and have low-efficiency.

❎ Not Verified | Generally speaking its not a bad airport at all. Has all the facilities etc.. Some things could be better. In particular what really needs to be addressed is the behaviour of Immigration staff. I have travelled a lot as an airline pilot and then after I retired I estimate I have been to 40 countries so far, and nowhere else I have experienced such rude, inept and arrogant immigration staff. I'm generalising of course because I am sure many do their job very well. Over the past couple of years or so I been visiting Penang frequently as I am interested in the MM2H scheme. Its a big decision so frequent visits are required so as to be sure Penang is the place to live and it also takes time to look at suitable properties to purchase. It has been on these frequent visits that I have been unlucky to encounter these rude officials. They seem to think that if a visitor is coming in for a 90 day visa and leaving the country for 2 weeks and returning again, the visitor is breaking the law. As I mentioned earlier, I need time in Penang to look for a property to purchase as I have applied for the MM2H scheme. In addition immigration officers are not really aware of the workings of the MM2H scheme. I produced a letter of approval from my agents in Penang and the immigration officer said he did not know of any agent by that name. When shown on the internet he wasn't interested. Instead he wanted me to go to Putra Jaya in KL, and get a copy of approval from the immigration department with an official letter head. It does not work like that. So instead of a 90 day visa, I got a 7 day visa, which is a huge waste of time and money for me. Please train your Immigration officials to be respectful, professional and empathic. Remind them that we are tourists, and also make them familiar with the MM2h scheme. We are the same tourists that the government spends millions of dollars a year attracting to Malaysia. Tourism is big business, creating jobs and opportunities for the locals. We are not criminals. Treat us with respect and we will come back, disrespect us and we will not return. I was so badly treated I cancelled my application for MM2H the next day.