Penang Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
na

Penang Airport customer review

Review by (Hong Kong)

Low efficiency! I take the Dragonair A330 to go to Penang last summer and I found that was not efficient. It took half hour to transfer my luggage to the belt even at that period there was only one flight arrived. It seems not capable to serve wide-body jet. Also it took me another half hour to pass the security check.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Penang Airport customer review

Review by (United Kingdom)

Fast check in hardly any queues. Staff not that friendly could do with smiling. It does not cost much. Landside is poorly laid out not much seating available. Security and passport control quick and efficient. Plenty of seating airside and plenty of shops and food outlets. It is nice clean and bright and a pleasure to have used this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Penang Airport customer review

Review by (Malaysia)

Airport recently renovated currently much more pleasant. But they now have a major problem with noise pollution within the airport itself. Because of materials used the whole airport is extremely noisy especially with the frequent announcements.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Penang Airport customer review

Review by (United Kingdom)

Really nice little airport. I saw no evidence of building work mentioned by others so it must be finished or nearly so. Easy check in but a little crowded landside. Best to go airside where there are plenty of seats reasonable snack outlets and a pleasant outlook over the runway. Great place to wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Penang Airport customer review

Review by (Singapore)

Still under renovation. Clearly Malaysia Airports (the federal airport authority) has done an extremely poor job choosing and managing the contractors. Almost everything is in such a bad state - check-in counters immigration bathrooms shops eating outlets etc. - compared to most other airports in Malaysia and in the region. May have been less hassle to passengers to just demolish the old airport building and re-build rather than undertake this kind of renovation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Penang Airport customer review

Review by (Malaysia)

They are virtually rebuilding Penang Airport which is long overdue however they are doing it without any foresight or planning whatsoever. If you are travelling through Penang airport beware. Food choice is very limited indeed as they have not planned anything to continue to serve the customer. It's OK if you are a McDonalds fan. If you are unfortunate enough to arrive when it is raining (often does in Monsoon season) be prepared to get wet! I arrived from Bangkok and we had to wait 40 minutes to get off the plane as there was no air bridge! Ground staff had to find umbrellas and they could only unload a few passengers at a time as not enough for the whole plane. When it has rained and it is dark beware if you have parked a car you will get wet and encounter so many deep water obstacles you will for sure have wet feet. The whole renovation is purely superficial and takes no account of the travelling public.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Penang Airport customer review

Review by (Singapore)

Have visited Penang between 29 Jun and 1 Jul - major airport renovation was still underway. With the ongoing renovation please note that toilets are limited and please expect longer queues especially for female toilet. Also there are insufficient seats for passengers waiting to board the plane. I will certainly not visit Penang until the renovation is completed. Have had a terrible experience (almost 40 mins) waiting to clear customs i.e. scan passport + belongings (before collecting luggage) - this was terribly long compared to previous years.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Penang Airport customer review

Review by (Malaysia)

Building works in progress - place was a mess. The route to the lounge was changed (now before security check) but the way was not sign-posted and we were not informed at check-in. Gave feedback to lounge staff but said they had complained to Malaysian Airports Authority to no avail. Lounge space was small and food basic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Penang Airport customer review

Review by (United Kingdom)

Even taking into account the rebuild work the place was dreadful. From the unfinished road outside to the filthy toilets this 'new' terminal is undersized and over crowded already. A/C can't cope airside no gate lounges as such so waiting passengers block access to other gates. Was catching an A320 but it is clear with a larger aircraft it would not cope. Very limited refreshments landside and less airside. Avoid if at all possible and bear in mind this is a 'new' building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Penang Airport customer review

Review by (United Kingdom)

This international airport is in a state of refurbishment and is chaotic and poorly organised. Fortunately it is small so there is some limit to the inconvenience. The cleaners are obsessed with vacuum-cleaning carpets continuously so that there are cables and machines in the through ways all of the time and the machine noise is a nuisance and unpleasant as there is no let-up. Note that there are no business class lounges available only vouchers for two retail food outlets and that the wheelchair service needs a wait of 20 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 19 Reviews